Agent Client Collector Log Analytics release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Agent Client Collector Log Analytics release notes

    The Agent Client Collector Log Analytics (ACC-L) application on the ServiceNow Store integrates log analytics capabilities with the Agent Client Collector, enhancing IT Operations Management (ITOM) Health solutions. It provides a unified agent experience when combined with Agent Client Collector Monitoring (ACC-M), enabling comprehensive collection of metrics, events, and logs for streamlined AIOps.

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    Release notes document ongoing improvements, bug fixes, security enhancements, and new features across versions, ensuring continuous support and functionality alignment with ServiceNow platform releases.

    Key Features and Updates

    • Unified Agent Integration: Since version 3.0.0 (September 2021), ACC-L works seamlessly with ACC-M to create a Unified AIOps Agent supporting metrics, events, and log collection.
    • Enhanced Log Collection: Support for application log collection on Windows, including Windows event logs using Winlogbeat, was introduced in version 3.1.0.
    • Guided Setup: Available from version 3.2.2, the guided setup streamlines the rollout and configuration of ACC-L, improving deployment efficiency.
    • Dynamic Filebeat Parameter Support: Added in versions 3.2.0 and 3.2.2, this feature allows flexible Filebeat configuration within ACC-L.
    • Environment Variable Support for Log Paths: Version 3.6.1 enhanced log path configuration to use environment variables on Linux and Windows systems.
    • New Out-of-the-Box Policies: Oracle WebLogic log support was added in version 3.6.1, compatible across Windows and Linux platforms.
    • Security and Stability Improvements: Multiple versions (3.8.x series and beyond) focused on security hardening, bug fixes, and compatibility updates with the latest ServiceNow families, including certification for the Zurich family in version 3.8.10.
    • Issue Resolutions: Key fixes include resolving multiline log parsing issues, Windows log collection problems, timeout handling in background checks, and UTF encoding issues for MSSQL ERRORLOG streaming.

    Practical Impact for ServiceNow Customers

    • Improved Deployment Experience: Guided setup and dynamic parameter support reduce configuration complexity and accelerate time to value.
    • Broadened Log Source Compatibility: Extended support for Windows event logs and Oracle WebLogic ensures diverse IT environments are covered.
    • Enhanced Reliability and Security: Ongoing bug fixes and security enhancements help maintain stable and secure log analytics operations.
    • Compatibility Assurance: Regular updates maintain compatibility with ServiceNow platform releases and family versions, ensuring smooth integration and support.

    Customers deploying or upgrading ACC-L can expect a progressively refined log analytics solution that integrates tightly with their ITOM Health ecosystem, facilitating comprehensive monitoring and faster operational insights.

    Version history for the Agent Client Collector Log Analytics application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.9.1 - December 2025
    Fixed: PRB1910656 - Agents do not honor timeout on background checks. Background checks timeout should be 0 to run without timeout.
    Version 3.8.10 - August 2025
    • Fixed:
      • PRB1847482 ACC-L: Multiline not working with current Filebeat config.
      • PRB1839552 Grab windows logs not functioning as expected.
    • Note: This version certified on Zurich family version.
    Version 3.8.9 - March 2025
    • Fixed:
      • PRB1847482 - ACC-L: Multiline not working with current Filebeat config.
      • PRB1839552 - Grab windows logs not functioning as expected.
    Version 3.8.7 - January 2025
    • Security improvements
    • Bug fixes
    Version 3.8.6 - November 2024
    • Security improvements
    • Bug fixes
    Version 3.8.3 - August 2024
    • Changed: Updated supported versions of dependencies to the latest stable version for all underlying technologies
    • Fixed:
      • .yml tab-formatting issue
      • Other minor bug fixes
    Version 3.6.4 - May 2024
    Problem and security fixes.
    Version 3.6.2 - February 2024
    Added support for the Washington DC release.
    Version 3.6.1 - January 2024
    • New Features:
      • Changed log path configuration with added support for the environment variables on both Linux and Windows
      • Introduced a new out-of-the-box policy for Oracle WebLogic, compatible with both Windows and Linux.
    Version 3.5.0 - June 2023

    No significant updates.

    Version 3.4.0 - May 2023

    No significant updates.

    Version 3.3.10 - November 2022
    • New: A guided setup that assists you with planning the rollout of the Agent Client Collector and performing the basic configuration to go live.
    • Bug fixes
    Version 3.2.2 - October 2022
    • New:
      • Guided Setup available. We encourage you to use our new guided setup which walks you through the ACC-L configuration steps.
      • Dynamic support for Filebeat parameters using ACC-L.
    • Fixed:
      • Multiline configuration issue.
      • Stream MSSQL ERRORLOG with ACC-L streaming wrong UTF.
      • Security fixes.
    Version 3.2.0 - August 2022
    • New: Dynamic support for Filebeat parameters using the ACC-L
    • Fixed:
      • Multiline configuration issue
      • Stream MSSQL ERRORLOG with ACC-L streaming wrong UTF
      • Security fixes
    Version 3.1.0 - December 2021
    • New:
      • Support log collection of applications installed on Windows
      • Support log extraction for Windows event logs with Winlogbeat
      • ACC Log Analytics setup: One-click setup of ACC data inputs and ACC extensions from MID Server form
      • Duplicate preprocessor and mapping scripts for ACC data inputs
    • Fixed: Navigate to Log Policies from menu or ACC data input
    Version 3.0.0 - September 2021
    The ITOM Agent Client Collector Log Analytics (ACC-L) solution seamlessly integrates Health Log Analytics (HLA) with Agent Client Collector (ACC) and accelerates time to value for ITOM Health customers. Once installed together with Agent Client Colector Monitoring (ACC-M), it acts as as the Unified AIOps Agent - a single agent that collects metrics, events and logs.