Agent Client Collector Log Analytics release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Agent Client Collector Log Analytics release notes

    The Agent Client Collector Log Analytics (ACC-L) application on the ServiceNow Store provides a unified solution that integrates log analytics with the Agent Client Collector (ACC) framework. It accelerates IT operations management by allowing customers to collect and analyze logs alongside metrics and events through a single, unified AIOps agent when combined with Agent Client Collector Monitoring (ACC-M).

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    Key Features and Enhancements

    • Guided Setup: Introduced in versions 3.2.2 and 3.3.10, the guided setup helps customers plan and configure the ACC-L rollout efficiently.
    • Dynamic Filebeat Support: Added dynamic support for Filebeat parameters to enhance log data collection flexibility.
    • Multi-platform Support: Support for log collection on Windows and Linux, including Windows event logs via Winlogbeat and environment variable support for log path configuration.
    • New Out-of-the-Box Policies: Added support for Oracle WebLogic logs on both Linux and Windows platforms.
    • Integration Enhancements: Improved onboarding of ACC Log Analytics data inputs in the SOW Integration Launchpad.

    Fixes and Improvements

    • Resolved multiline log parsing issues related to Filebeat configuration to ensure accurate log ingestion.
    • Fixed problems with Windows log collection functions.
    • Addressed background check timeout handling for agents to improve stability.
    • Security improvements and general bug fixes across multiple versions to maintain robustness and compliance.
    • Updated dependencies to their latest stable versions to ensure compatibility and performance.

    Version Compatibility and System Requirements

    For detailed system requirements and family compatibility, customers should refer to the application listing on the ServiceNow Store website. The application has been certified on the Zurich family version as of version 3.8.10.

    Practical Benefits for ServiceNow Customers

    By using ACC-L, ServiceNow customers can streamline their ITOM Health monitoring by integrating log analytics into their existing Agent Client Collector framework. This reduces complexity by providing a single agent for comprehensive data collection, improves log data accuracy and consistency, and accelerates deployment through guided setup and out-of-the-box policies. Security and performance improvements ensure a reliable and up-to-date solution aligned with ServiceNow platform updates.

    Version history for the Agent Client Collector Log Analytics application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.10.3 - June 2026
    Changed: Enhanced to support onboarding of ACC Log Analytics data input in the SOW Integration Launchpad.
    Version 3.9.1 - December 2025
    Fixed: PRB1910656 - Agents do not honor timeout on background checks. Background checks timeout should be 0 to run without timeout.
    Version 3.8.10 - August 2025
    • Fixed:
      • PRB1847482 ACC-L: Multiline not working with current Filebeat config.
      • PRB1839552 Grab windows logs not functioning as expected.
    • Note: This version certified on Zurich family version.
    Version 3.8.9 - March 2025
    • Fixed:
      • PRB1847482 - ACC-L: Multiline not working with current Filebeat config.
      • PRB1839552 - Grab windows logs not functioning as expected.
    Version 3.8.7 - January 2025
    • Security improvements
    • Bug fixes
    Version 3.8.6 - November 2024
    • Security improvements
    • Bug fixes
    Version 3.8.3 - August 2024
    • Changed: Updated supported versions of dependencies to the latest stable version for all underlying technologies
    • Fixed:
      • .yml tab-formatting issue
      • Other minor bug fixes
    Version 3.6.4 - May 2024
    Problem and security fixes.
    Version 3.6.2 - February 2024
    Added support for the Washington DC release.
    Version 3.6.1 - January 2024
    • New Features:
      • Changed log path configuration with added support for the environment variables on both Linux and Windows
      • Introduced a new out-of-the-box policy for Oracle WebLogic, compatible with both Windows and Linux.
    Version 3.5.0 - June 2023

    No significant updates.

    Version 3.4.0 - May 2023

    No significant updates.

    Version 3.3.10 - November 2022
    • New: A guided setup that assists you with planning the rollout of the Agent Client Collector and performing the basic configuration to go live.
    • Bug fixes
    Version 3.2.2 - October 2022
    • New:
      • Guided Setup available. We encourage you to use our new guided setup which walks you through the ACC-L configuration steps.
      • Dynamic support for Filebeat parameters using ACC-L.
    • Fixed:
      • Multiline configuration issue.
      • Stream MSSQL ERRORLOG with ACC-L streaming wrong UTF.
      • Security fixes.
    Version 3.2.0 - August 2022
    • New: Dynamic support for Filebeat parameters using the ACC-L
    • Fixed:
      • Multiline configuration issue
      • Stream MSSQL ERRORLOG with ACC-L streaming wrong UTF
      • Security fixes
    Version 3.1.0 - December 2021
    • New:
      • Support log collection of applications installed on Windows
      • Support log extraction for Windows event logs with Winlogbeat
      • ACC Log Analytics setup: One-click setup of ACC data inputs and ACC extensions from MID Server form
      • Duplicate preprocessor and mapping scripts for ACC data inputs
    • Fixed: Navigate to Log Policies from menu or ACC data input
    Version 3.0.0 - September 2021
    The ITOM Agent Client Collector Log Analytics (ACC-L) solution seamlessly integrates Health Log Analytics (HLA) with Agent Client Collector (ACC) and accelerates time to value for ITOM Health customers. Once installed together with Agent Client Colector Monitoring (ACC-M), it acts as as the Unified AIOps Agent - a single agent that collects metrics, events and logs.