Agent Client Collector for Visibility Content release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Agent Client Collector for Visibility Content Release Notes

    The Agent Client Collector for Visibility Content (ACC-VC) is a ServiceNow Store application designed to enhance discovery and digital experience management. It enables comprehensive data collection from endpoints, supporting software license management, file-based discovery, SaaS usage monitoring, and certificate discovery across multiple platforms including Windows, Linux, and MacOS.

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    Key Features

    • Software License Key Discovery Framework: Introduced in version 1.9.0, this feature allows discovery and management of software license keys from Windows registry locations.
    • File-Based Discovery Enhancements: Supports discovery of files inside ZIP/JAR files, uses chunking to handle larger payloads, and improved restart capabilities from checkpoints on Windows devices.
    • SWID Tag Discovery: Available for Windows, Linux, and Mac agents, enabling standardized software identification.
    • SaaS Usage Monitoring: Collects SaaS URL data via browser extensions and background scripts, with configurable monitoring scopes.
    • Certificate Discovery: Discovers certificates across configured ports on multiple platforms.
    • Expanded Software Edition Support: Includes discovery of OneDrive editions, MS SQL, Adobe products, Oracle Java certifications, and SQL Server components.
    • Performance and Stability Improvements: Ongoing fixes for device scanning, file systems, network adapters (including IPv6), and performance enhancements for discovery processes.

    Practical Benefits for ServiceNow Customers

    • Enables detailed software and license key inventory to improve asset management and compliance.
    • Enhances visibility into file systems and software usage, supporting effective software asset management and operational insights.
    • Supports multi-platform environments, ensuring consistent discovery across Windows, Linux, and MacOS devices.
    • Facilitates SaaS usage tracking, helping organizations understand cloud application utilization and manage subscriptions effectively.
    • Improves discovery accuracy and reliability with fixes addressing special character paths, symlinks, and large data payload handling.
    • Integrates seamlessly with ServiceNow’s Configuration Management Database (CMDB) and Software Asset Management (SAM) modules for comprehensive IT operations.

    Version Update Highlights

    • Version 1.9.0 (June 2026): Added license key discovery and ZIP/JAR file scanning capabilities.
    • Version 1.8.0 (May 2026): Introduced SWID tag discovery and performance enhancements.
    • Version 1.7.0 (April 2026): Backend support for SaaS URL data collection via browser extension.
    • Version 1.6.0 (March 2026): Expanded discovery to OneDrive editions, MS SQL, Adobe products, and improved file-based discovery efficiency.
    • Version 1.5.0 (December 2025): Enabled SWID tag and certificate discovery across server ports.
    • Earlier versions focused on bug fixes, performance improvements, and expanding discovery capabilities across platforms and software types.

    For detailed system requirements and compatibility, customers should consult the application listing on the ServiceNow Store.

    Version history for the Agent Client Collector for Visibility Content on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.9.0 - June 2026
    • New: Software License Key Discovery Framework: Enables users to discover and manage software license keys from Windows registry locations.
    • File-based Discovery Enhancements: Discover Files inside ZIP/JAR files through File-based Discovery (Agent-based).
    Version 1.8.0 - May 2026
    • New: SWID Tag Discovery for Windows, Linux and MAC agents
    • Fixed: Performance improvements for ACC based File Based Discovery
    Version 1.7.0 - April 2026
    • Backend support to collect SaaS URL data from the endpoint browser via the browser extension.
    • The administrator can select to monitor only the configured URL or full monitoring (all URLs).
    Version 1.6.0 - March 2026
    • New: ACC-VC now supports discovery of One-Drive editions for Windows along with MS SQL and Adobe.
    • Changed: Enhance efficiency in File-based Discovery by using separate policies to gather information for SAM and File management.
    • Fixed: Successfully populate install location for software in the software installation table.FBD to support larger payload through chunking capability.
    Version 1.5.0 - December 2025
    • New:
      • Perform SWID Tag discovery via ACC-VC (Agent based approach)
      • Discover Certificates using ACC-VC on all available server ports
    • Fixed: File based Discovery supports larger payload via chunking capability
    Version 1.4.2 - September 2025
    • Fixed issues with storage devices, network adapters, and file systems on specific infrastructure.
    • Fixed issues with scanning symlinks during file-based discovery.
    • Fixed issues with scan paths with special character file-based discovery.
    • Fixed issues with discovering IPv6 network adapters.
    Version 1.4.0 - August 2025
    • New:
      • Discover Certificates via ACC-VC on configured Ports
      • File-based discovery is now supported on MacOS
      • Monitor SaaS usage using a browser extension (in addition to background scripts)
    • Fixed:
      • File-based discovery improvement allows discovery to restart from last checkpoint on Windows devices
      • Total Usage Data is now captured through ACC-VC for Windows devices
    Version 1.3.1 - June 2025
    • Changed:
      • Activated the "VISC Get application metric" policy by default.
      • Removed sub-class restriction during application creation. Now, SaaS application creation supports cmdb_ci_service_auto and its subclasses.
    • Fixed:
      • Made VISC Get application metric policy active by default.
      • Sam integration api to return DEX applications as well by default.
    Version 1.3.0 - May 2025
    • New:
      • Allows Oracle Java Certification discovery
      • Now supports the discovery of SQL Server components and their editions
    • Fixed:
      • Agent File-Based Discovery was Improved
      • Fixed minor product bugs
    Version 1.1.1 - March 2025
    Fixed a bug related to the population of the Edition field for Adobe Acrobat software records.
    Version 1.1.0 - February 2025
    • New: File based discovery support via agent
    • Fixed:
      • Performance improvement for "SAM - Update Software Total Usage Metric" job
      • Fixed a few product bugs
    Version 1.0.4 - November 2024
    Fixed a few product bugs.
    Version 1.0.2 - May 2024
    Fixed a few product issues.
    Version 1.0.0 - February 2024
    Core store application to support Discovery and Digital Experience Management customers.