--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # ITOM - Advanced release notes # ITOM - Advanced release notes {#ariaid-title1} Release version: Store Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ITOM - Advanced release notes The ITOM - Advanced application offers ServiceNow customers a comprehensive suite of AI-driven tools to automate and enhance IT operations, including discovery, service mapping, certificate management, firewall task automation, and observability. It provides autonomous AI agents that reduce manual effort, improve operational reliability, and help maintain governance and compliance across complex hybrid and cloud environments. The application also introduces capabilities for managing AI assets, uncovering shadow IT, and streamlining onboarding and configuration for ITOM components. Show full answer Show less ## Key Features * **AI Agents for Observability and Service Mapping:** New AI agents enhance alert analysis, topology mapping of AI resources across hyperscalers (Microsoft Foundry, Amazon Bedrock), and SLO generation with commitment-aware risk calculations. These agents improve investigation automation and reliability. * **AI Agent Topology Mapping:** Discovers and maps AI agents, models, prompts, and assistants across cloud platforms, creating accurate product and asset models with relationships, enabling governance, cost control, and compliance of AI estates. * **LEAP (Learning Enhanced Automation Platform):** Supports multi-taxonomy incident analysis, generates knowledge base articles from automation opportunities, integrates with MCP tools, and supports multiple third-party large language models. LEAP automates incident clustering and creates resolution artifacts, boosting operational efficiency. * **Cryptographic Asset Compliance:** Centralizes visibility of cryptographic assets across environments, assesses quantum vulnerability, tracks compliance via dashboards, and provides AI-driven remediation insights to mitigate risks from outdated or vulnerable cryptographic elements. * **ITOM URL Discovery:** Converts browser activity into actionable intelligence to reveal shadow SaaS and unmanaged applications, feeding data into the CMDB for more accurate application landscapes and improved license and risk management. * **ITOM Configuration Console:** Offers guided onboarding and best-practice configuration journeys for Discovery and Event Management, simplifying setup and accelerating production deployment. * **Firewall Task Automation:** Enables adding multiple rule configurations to a single firewall task, streamlining security rule management. * **Integration and Model Updates:** Updated AI models including Gemini and GPT versions improve AI agent capabilities; secure-by-default ACLs enhance agentic workflows; MCP Server tools facilitate integrations. ## Key Outcomes * **Increased Automation and Efficiency:** Autonomous AI agents reduce manual toil in IT operations such as service mapping, incident clustering, and remediation, leading to faster resolution and operational savings. * **Enhanced Visibility and Governance:** AI Agent Topology Mapping and ITOM URL Discovery provide authoritative views of AI assets and shadow IT, enabling better governance, security, and cost control. * **Improved Risk Management:** Cryptographic Asset Compliance and commitment-aware SLO agents help identify and mitigate risks related to cryptographic vulnerabilities and service-level commitments. * **Simplified Onboarding and Configuration:** The Configuration Console guides administrators through best practices, reducing setup complexity and speeding time to value. * **Future-Ready AI Integration:** Support for third-party large language models and brand alignment under the ServiceNow Otto AI experience ensures access to advanced AI capabilities while maintaining existing entitlements. Version history for the ServiceNow® ITOM - Advanced application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 1.1.7 - October 2026 : * New * AI Agents for Observability: Added source-vendor tenant validation to the SRE investigate AI agent before processing alerts. Work notes are updated when a tenant mismatch prevents investigation. * AI Agent Topology Mapping * Discover AI resources deployed on Microsoft Foundry (new) and Microsoft Foundry Hub: * Microsoft Foundry (new) * Discovers AI Agents, Models, Prompts, and Tags * Creates Product and Asset Models for each discovered item, with AICT populated * Establishes relationships between Agent and Mode {#store-rn-itom-advanced__ul_xwt_nfs_vkc} * Microsoft Foundry Hub * Discovers AI Assistants, Prompts, Models, Hub Projects, and Tags * Creates Product and Asset Models for each discovered item, with AICT populated * Establishes relationships between Assistant and Model, and between Assistant and Hub Project {#store-rn-itom-advanced__ul_gm4_rfs_vkc} {#store-rn-itom-advanced__ul_uzt_mfs_vkc} {#store-rn-itom-advanced__ul_rxm_mfs_vkc} * LEAP (Learning Enhanced Automation Platform): October 3P model support added across all LEAP skills. Gemma 4 26B A4B IT introduced as the new default NowLLM model across all seven skills. Admins can enable/configure 3P Model support. {#store-rn-itom-advanced__ul_g1v_kfs_vkc} * Changed * Cryptographic Asset Compliance: Models have been updated to support AI insights generation for cryptographic assets. * AI Agents for Observability * Updated manual investigations from the AI Insights card to run regardless of alert filter conditions. Automatic investigations continue to respect configured filters. * Improved the performance and error handling of alert metadata retrieval and alert impact summaries. {#store-rn-itom-advanced__ul_jh4_vfs_vkc} * AI Agent Topology Mapping * Amazon Bedrock * Version is now populated in the object ID and product instance ID fields * Vendor is populated in AI System Digital Asset \[alm_ai_system_digital_asset\] and AI Prompt Digital Asset \[alm_ai_prompt_digital_asset\] * Manufacturer now populates from the glide.appcreator.company.friendly_name system property instead of a hardcoded value in the AI System Component Product Model \[cmdb_ai_system_component_product_model\] and AI Prompt Product Model \[cmdb_ai_prompt_product_model\] tables {#store-rn-itom-advanced__ul_xsw_xfs_vkc} * Microsoft Foundry (classic) * Vendor is populated in AI System Digital Asset \[alm_ai_system_digital_asset\] and AI Prompt Digital Asset \[alm_ai_prompt_digital_asset\] * Manufacturer now populates from the glide.appcreator.company.friendly_name system property instead of a hardcoded value in the AI System Component Product Model \[cmdb_ai_system_component_product_model\] and AI Prompt Product Model \[cmdb_ai_prompt_product_model\] tables {#store-rn-itom-advanced__ul_hfc_1gs_vkc} {#store-rn-itom-advanced__ul_ofm_xfs_vkc} {#store-rn-itom-advanced__ul_cdq_5fs_vkc} * Fixed * AI Agents for Service Level Objective (SLO) * Improved the reliability of the SLO creator agent. * Fixed a formatting issue with AI-generated SLO work notes. {#store-rn-itom-advanced__ul_dpk_cgs_vkc} {#store-rn-itom-advanced__ul_jdx_bgs_vkc} * Removed * LEAP (Learning Enhanced Automation Platform) * NowLLM v2 model tier retired (llm_generic_large_v2, llm_generic_large_v2-lts, llm_generic_small_v2-lts). * Gemini large, Gemini small, and Claude Sonnet 4.5 retiredGemini-3.5-flash and Claude Sonnet 4.6 remain as replacements. Default assignments updated accordingly. {#store-rn-itom-advanced__ul_gz4_2gs_vkc} {#store-rn-itom-advanced__ul_v2w_dgs_vkc} {#store-rn-itom-advanced__ul_t2b_kfs_vkc} Version 1.1.5 - September 2026 : * New: * LEAP * Multi-taxonomy automation projectsLEAP can be configured to ingest and analyze incidents from multiple taxonomies to produce clusters and automation opportunities for all configured taxonomies. Existing single-taxonomy deployments are unaffected. Multi-taxonomy can be configured by admins using LEAP Properties. * Generate LEAP knowledge base articlesWhen creating a KB article from a LEAP automation opportunity, users are prompted to select a knowledge base and category before the article is published, with the author field and article metadata auto-populated from the opportunity record. Admins can configure an list of eligible knowledge bases in LEAP Properties to control which options appear in the modal. * LEAP MCP ServerLEAP skills are now accessible to external clients through MCP tools, enabling integration with third-party systems and workflows. {#store-rn-itom-advanced__ul_hrv_kxz_mkc} * AI Agents for Discovery * Pattern diagnostic agentic workflow displays error codes when root causes are classified and provides enhanced remediation suggestions when the Error Framework plugin is active with mapped remediations. * Pattern diagnostic agentic workflow log analysis covers the last five days and automatically expands to 30 days when no results are found in the initial period. {#store-rn-itom-advanced__ul_irv_kxz_mkc} * ITOM URL Discovery * You can now limit the number of URLs discovered through Broad URL Monitoring by using the new \[sn_acc_vis_content.full_url_discovery_daily_max_rows\] system property. {#store-rn-itom-advanced__ul_jrv_kxz_mkc} {#store-rn-itom-advanced__ul_iqv_kxz_mkc} * Changed: * LEAP * Hide archived automation opportunities * Automation opportunities (AOs) from an earlier GAF run are now hidden by default. Previously, old AOs with resolution steps remained visible in the workspace after remapping. It was difficult to distinguish actionable AOs from old ones. After a GAF re-run, the old AOs are archived and no longer appear on the homepage. The artifacts of archived AOs are mapped to relevant new AOs. {#store-rn-itom-advanced__ul_ews_jmx_qkc} * LEAP value dashboard expansion * The LEAP value dashboard now surfaces metrics for all automation outcome types along with existing playbook data. New sections display Ansible execution counts, agent-hours saved, and top playbooks by tickets resolved, KB article creation counts and top contributing clusters, and problem record (PRB) creation counts and top clusters. A summary at the top of the dashboard breaks total automation activity and savings attribution by outcome type such as LEAP playbooks, Ansible playbooks, KB articles, and PRBs, each with a trend indicator. {#store-rn-itom-advanced__ul_o51_kmx_qkc} {#store-rn-itom-advanced__ul_pmd_lxz_mkc} * AI Agents for Service Level Objective * SLO Creator Agent now supports commitment-aware SLO generation and integrated risk calculation. The SLO Creator Agent operates with updated V2 instructions, enabling new skills for generating SLOs that account for commitments and utilizing a risk calculation tool. The implementation aligns with the SLO Gap Agent to ensure consistent behavior and parity. {#store-rn-itom-advanced__ul_qmd_lxz_mkc} {#store-rn-itom-advanced__ul_u4g_lxz_mkc} * Fixed: * AI Agents for Discovery * Security defects in the Certificate Management Renewal AI Agent have been resolved. {#store-rn-itom-advanced__ul_i5l_lxz_mkc} * ITOM URL Discovery * Navigation issues with bulk upload of the URLs are resolved. {#store-rn-itom-advanced__ul_j5l_lxz_mkc} {#store-rn-itom-advanced__ul_tz4_lxz_mkc} * Removed: * LEAP * The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. {#store-rn-itom-advanced__ul_uyv_lxz_mkc} {#store-rn-itom-advanced__ul_bly_lxz_mkc} Version 1.1.3 - August 2026 : * New: * Cryptographic Asset Compliance * Centralized cryptographic asset visibilityAssess the quantum safety of your certificates and cloud keys (AWS KMS and Azure Key Vault) discovered across on-premises and cloud environments from a centralized inventory, giving you a unified view of your organization's quantum safety posture. * Policy-based risk indicatorsIdentify at-risk cryptographic assets, including risks like outdated algorithms, untrusted certificate authorities, and expiring certificates, helping you focus remediation efforts where they matter most. * Post-quantum cryptography (PQC) compliance and quantum vulnerability dashboardsTrack PQC compliance status and quantum vulnerability through purpose-built dashboards. For example, certificates using RSA are automatically tagged as quantum-vulnerable, enabling data-driven migration planning toward quantum-resistant algorithms. * Dependency graph for impact analysisVisualize where each cryptographic asset is used across your environment with an interactive dependency graph and assess downstream impact before initiating migration, reducing the risk of service disruption. * AI-driven analysis and recommendationsGet AI-generated insights for each identified cryptographic asset, including recommended next steps to guide remediation and migration planning. {#store-rn-itom-advanced__ul_i24_k4c_ckc} * AI Agents for Observability * Extend alert analysis capabilities with the Azure Monitor MCP Agent and Gemini Cloud Assist A2A Investigation Agent in the analyze alert impact agentic workflow. {#store-rn-itom-advanced__ul_j24_k4c_ckc} {#store-rn-itom-advanced__ul_kd4_k4c_ckc} * Changed: * AI Agents for Service Level Objective * ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including AI agents for SLO. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. {#store-rn-itom-advanced__ul_dst_k4c_ckc} * ITOM AI Agents for Service Mapping * ServiceNow Otto is the new AI experience brand. This name change is reflected in ServiceNow products, including ITOM AI Agents For Service Mapping. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. * The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. {#store-rn-itom-advanced__ul_est_k4c_ckc} * AI Agents for Observability * ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including AI agents for Observability. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. {#store-rn-itom-advanced__ul_fst_k4c_ckc} * LEAP * Now Assist is renamed to ServiceNow Otto.All references to Now Assist are renamed and relevant images updated. {#store-rn-itom-advanced__ul_gst_k4c_ckc} {#store-rn-itom-advanced__ul_gd1_l4c_ckc} Version 1.1.0 - July 2026 : * New * AI Agents for Discovery: Multi-Rule Firewall Tasks. You can now add multiple rule configurations to a single firewall task, removing the need for separate tasks per rule. Available through both the AI agent and the service catalog. Rules are verified and created together in the same task. * ITOM AI Agents for Service Mapping: Tag-Based Service Mapping AI Agent turns cloud tags into validated, business-ready application services, with guardrails that catch noisy, inconsistent, or overly broad tagging schemes. * AI Agents for AIOps: Secure-by-default configurations for the 5 new agentic ACLs. * LEAP * Autonomous AI agent scans incident clusters and drafts KB articles and problem records against configurable incident-count and severity thresholds. * Agent-generated artifacts show an AI icon on the LEAP home page with hover cards linking to related records, and the Action Insights panel uses gradient styling. * Ansible Connector integration on the LEAP home page with a dedicated help section. * Three new gen-AI models supported --- Gemini 3.5 Flash, GPT 5.4 mini, GPT 5.1. {#store-rn-itom-advanced__ul_n5h_phs_vkc} * ITOM URL Discovery: Application Service and SAM Product are now optional when monitoring URLs. Add URLs individually or via bulk upload for URL Discovery and Broad URL Discovery without associating a service or product; unmapped URLs are tracked as standalone domains. Per-domain usage metrics still collect via the browser extension even with no service or product mapped. {#store-rn-itom-advanced__ul_ltg_ghs_vkc} * Changed * AI Agents for Observability: Improved system performance. * LEAP * Now LLM Service is no longer the default model provider for new or inactive AI assets. * A third-party LLM is now the default. Existing Now LLM configurations are unchanged, and it remains available for manual selection. {#store-rn-itom-advanced__ul_gc5_rhs_vkc} {#store-rn-itom-advanced__ul_x1c_rhs_vkc} * Fixed * AI Agents for AIOps: Autonomous workflow updated to support AWS Claude as an AI agent provider, resolving compatibility issues. * AI Agents for Synthetic Monitoring * Batch monitor creation now rolls back failed items automatically on error. * Input validation catches issues upfront. * Recommendation state updates complete even on error, and orphaned records are cleaned up on bulk delete. * Monitor location query performance improved for large CMDBs. * Synthetic Creator agent access controls tightened to least-privilege. {#store-rn-itom-advanced__ul_fvv_zhs_vkc} {#store-rn-itom-advanced__ul_bxd_zhs_vkc} * ITOM AI Agents for Service Mapping: MCP Server Service Mapping tools moved out of Service Mapping into the Now Assist CMDB MCP Server store app (Service Mapping is still required to use the capability). {#store-rn-itom-advanced__ul_ef2_ghs_vkc} Version 1.0.10 - June 2026 : * New in ITOM - Advanced: * Added AI agents to automate monitoring and remediation for Discovery, MID Servers, Certificate Management, Service Mapping, and LEAP. * Added AI Agent Topology Mapping to provide governance and visibility to your AI estate. * Added ITOM URL Discovery to surface shadow SaaS and unmanaged applications directly in the CMDB. * Added ITOM Configuration Console to simplify onboarding for Discovery and Event Management with guided, best-practice setup. * Added AIOps Learning Enhanced Automation Playbooks to turn historical incidents into dynamic, reusable resolution intelligence. Version 1.0.8 - May 2026 : * New: * AI Agent Topology Mapping - Turn AI sprawl into a managed estate. As enterprises deploy agents, large language models, and prompts across AWS, Azure, and hybrid environments, most teams have no idea what's actually running, who owns it, or what data it touches. AI Agent Topology Mapping discovers and maps every AI agent, model, and prompt across your hyperscaler footprint and links them to the applications and services they support. The result is a single, authoritative view of your AI estate - the foundation for governance, cost control, security review, and responsible AI compliance. * ITOM URL Discovery - Make shadow IT visible. Every browser session inside the enterprise carries signal about the SaaS apps, internal tools, and unmanaged services employees actually use - signal that today is invisible to IT. ITOM URL Discovery converts this browser activity into actionable intelligence, surfacing the applications and endpoints in real use across the organization and feeding them directly into the CMDB. The result is a closer-to-reality picture of the application landscape: faster discovery of unmanaged SaaS, sharper license optimization, earlier detection of risky or unsanctioned tools, and a CMDB that reflects how the business actually works rather than what was provisioned on paper. * ITOM Configuration Console - ITOM Configuration Console introduces guided onboarding journeys for Discovery and Event Management, walking administrators step-by-step from installation to production deployment with built-in best-practice configuration. {#store-rn-itom-advanced__ul_enp_xlc_cjc} Version 1.0.7 - April 2026 : * The ITOM - Advanced app empowers entitled users to harness AI-driven automation across the most demanding IT operations challenges: from service mapping and cloud discovery to certificate management and firewall task automation. * Purpose-built AI agents work autonomously in the background, eliminating manual toil and reducing operational risk with capabilities spanning LEAP Automation opportunity discovery, ACC health monitoring, and MID Guardian oversight, ITOM - Advanced transforms reactive IT ops into an intelligent, self-managing operation.