ITOM - Advanced release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the ServiceNow® ITOM - Advanced application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.0.8 - May 2026
    • New:
      • AI Agent Topology Mapping - Turn AI sprawl into a managed estate. As enterprises deploy agents, large language models, and prompts across AWS, Azure, and hybrid environments, most teams have no idea what's actually running, who owns it, or what data it touches. AI Agent Topology Mapping discovers and maps every AI agent, model, and prompt across your hyperscaler footprint and links them to the applications and services they support. The result is a single, authoritative view of your AI estate - the foundation for governance, cost control, security review, and responsible AI compliance.
      • ITOM URL Discovery - Make shadow IT visible. Every browser session inside the enterprise carries signal about the SaaS apps, internal tools, and unmanaged services employees actually use - signal that today is invisible to IT. ITOM URL Discovery converts this browser activity into actionable intelligence, surfacing the applications and endpoints in real use across the organization and feeding them directly into the CMDB. The result is a closer-to-reality picture of the application landscape: faster discovery of unmanaged SaaS, sharper license optimization, earlier detection of risky or unsanctioned tools, and a CMDB that reflects how the business actually works rather than what was provisioned on paper.
      • ITOM Configuration Console - ITOM Configuration Console introduces guided onboarding journeys for Discovery and Event Management, walking administrators step-by-step from installation to production deployment with built-in best-practice configuration.
    Version 1.0.7 - April 2026
    • The ITOM - Advanced app empowers entitled users to harness AI-driven automation across the most demanding IT operations challenges: from service mapping and cloud discovery to certificate management and firewall task automation.
    • Purpose-built AI agents work autonomously in the background, eliminating manual toil and reducing operational risk with capabilities spanning LEAP Automation opportunity discovery, ACC health monitoring, and MID Guardian oversight, ITOM - Advanced transforms reactive IT ops into an intelligent, self-managing operation.