AIOps Dashboards release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the ITOM AIOps Dashboards on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 26.2.0 - December 2025
    • New:
      • Introduced unified HLA admin pages in Service Operations Workspace
      • Created an integration for the Azure Event Hubs data input
      • Created an integration for the GCP PubSub data input
      • Created an integration for the Edge Delta data input
      • Enhanced bulk actions usability in Express List
    • Changed:
      • Replaced the chart bar component with a new, accessible component
      • Added categories to the AIOps 360 dashboard
      • Adopted the NOW Presentation List instead of the Event Management variant in the Service Operations Workspace Lists module
      • Adopted force layout in Link View chart
      • Updated link to dependency view in Service Operations Workspace to open unified map
    • Fixed:
      • Fixed accessibility and performance issues in Integrations Launchpad
      • Fixed accessibility issues in Metrics View panel
      • Fixed accessibility issues in Express List
    Version 26.0.6 - August 2025
    New: AIOps 360 Overview: This dashboard offers a holistic view of the AIOps solution's performance, enabling data-driven decision-making. It is tailored to provide essential insights to system sponsors, managers, and users by highlighting the solution's impact on cost savings, time efficiency, and overall system stability. Key insights include alert aggregation and incident prevention, estimated time savings, and team efficiency.
    Version 23.0.1 - November 2023
    No changes.
    Version 23.0.0 - August 2023
    • The AIOps Dashboards application provides a unified, modern experience for all ITOM AIOps related dashboards as part of Service Operations Workspace. It targets multiple ITOM personas with different needs:
      • Admins who want to monitor and troubleshoot their daily operations (Event and alert processing, ACC agent health, HLA Operations)
      • Executives who are interested in the business outcomes of their IT operations
      • SMEs (e.g. Linux admin, Azure admin, DBA, etc.) who want to monitor their infrastructure and see specific performance metrics for different technologies
    • The AIOps dashboards are built with ServiceNow Performance Analytics (PA) using resuable components (PA data visualizations) to allow customizations. All dashboards can be duplicated then edited.