AIOps LEAP release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of AIOps LEAP Release Notes

    AIOps LEAP, now renamed LEAP (Learning-Enhanced Automation Platform), is an advanced automation and AI-driven solution available on the ServiceNow Store. It enhances incident resolution, automation opportunity tracking, and knowledge management. The platform integrates with ServiceNow ITSM and Service Operations Workspace (SOW), and is part of the Now Assist for ITOM package starting August 2025.

    Show full answer Show less

    Key Features

    • Ansible Playbook Integration: Discover and execute Ansible playbooks directly from automation opportunities to accelerate incident resolution.
    • Automation Opportunity Tracking: Identify and monitor missed automation opportunities to improve automation coverage.
    • AI-Enhanced Knowledge Base: Auto-generate and publish AI-enhanced, structured knowledge base articles with embedded command snippets, improving resolution documentation.
    • Advanced AI Models Support: Supports multiple latest AI models including GPT 5.4, Claude Sonnet 4.6, and other third-party models, allowing customers to choose models for automation recommendations and workflows.
    • Resolution Mining and Clustering: Generate comprehensive resolution steps from multiple data sources and organize large problem groups into targeted sub-groups using hierarchical clustering.
    • Performance and UI Improvements: Faster page load times in Automation Opportunities and Value Dashboard, improved UI consistency, and enhanced filtering and customization options on key pages.
    • Security and Compliance: Enterprise security compliance with role masking and controlled access to maintenance roles.
    • Integration with ServiceNow Modules: Playbooks can be used natively within Service Operations Workspace for quick incident resolution, and LEAP integrates with Now Assist for ITSM and ITOM.

    Key Outcomes

    • Faster incident resolution through automated playbook execution and AI-generated resolution steps.
    • Improved automation strategy by tracking gaps and missed opportunities, enabling continuous process optimization.
    • Enhanced knowledge management with AI-structured articles that support faster troubleshooting and knowledge sharing.
    • Greater flexibility and control over AI models and automation workflows, allowing customization to meet specific customer needs.
    • Improved user experience with performance optimizations and UI refinements, reducing delays and enhancing usability.
    • Seamless integration within ServiceNow’s ecosystem, enabling a unified and efficient incident and automation management process.

    Version history for the AIOps LEAP application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.0.0 - June 2026
    • New:
      • Discover and execute Ansible playbooks from LEAP automation opportunities to promote faster incident resolution
      • Track missed automation opportunities in LEAP to identify gaps in automation coverage
      • Auto-generate resolution steps for all critical and high severity automation opportunities post initial run
      • Improved resolution step relevance as irrelevant steps filtered out by group problem description
      • LEAP available with Now Assist for ITSM
    • Changed:
      • Product renamed from AIOps LEAP toLEAP (Learning-Enhanced Automation Platform)
      • AI-enhanced and structured knowledge base articles published to the Knowledge Center
    • Fixed:
      • Automation Opportunities page load time reduced from 3+ seconds
      • Value Dashboard page load time reduced from 4+ seconds
      • Resolved stale resolution steps reappearing in record metric table after SOW Flow updates
      • Fixed sharp-edged AI Gradient button for Regenerate in AO Details to match default theme
      • Fixed UI issues on resolution steps filter in LEAP Settings page
      • Fixed missing help content on LEAP Installer Skill Activation page
      • Reverted unintended default UI filter that auto-generated resolution steps
      • Fixed Maintenance ACL Roles being overridable by Admins in LEAP Automation Playbooks
    Version 3.3.0 - May 2026
    • New: Added support for GPT 5.4, OpenAI's latest large language model, for LEAP automation recommendations and AI-assisted workflows.
    • Changed:
      • The following default models are updated: claude_large→ Claude Sonnet 4.6, claude_small→ Claude Haiku 4.5, gpt_small→ GPT 5.2 mini,
      • Prior versions remain available for customer selection. New model: gpt_large→ GPT 5.4.
    Version 3.2.1 - April 2026
    New: Support new third-party model, Claude Sonnet 4.6
    Version 3.1.2 - March 2026
    New: Expanded 3P AI Model Support - Introduced additional model options across Small (OpenAI GPT-4o mini, Claude Haiku 4.5, Gemini 2.0 Flash) and Large (OpenAI GPT-4o, Claude Sonnet 4.5, Gemini 2.0 Pro) tracks; existing model defaults remain unchanged and customers can opt in via new prompt configurations.
    Version 3.0.0 - January 2025
    • New:
      • KB Artifacts: Create Knowledge Base articles with embedded command snippets
      • Hierarchical Clustering: Break large groups into targeted sub-groups using GenAI
      • Resolution Mining: Generate comprehensive resolution steps from multiple web sources
      • KB Artifacts: Auto-create Knowledge Base articles with embedded command snippets
      • Persistent Regeneration: Regenerate resolutions when new data sources are enabled
      • LEAP Agent: Guided chat workflow to create and manage Playbooks and KBs
    • Changed:
      • Platform Rebranding: AIOps LEAP is renamed as Learning-Enhanced Automation Platform reflecting expanded scope beyond just Playbook creation
      • SOW Integration: Playbooks appear natively in Service Operations Workspace module
      • Improved Skill Setup: Status information for records grouping job run, with support KB content
      • Properties UI: New interface to configure opportunity savings and reporting
      • Action Insights: Surface optimization opportunities and knowledge gaps for architects
      • Data Range Display: Show analyzed data date range on Opportunities page for automation teams to be aware of time-ranges of analysis
      • Role Masking: Enterprise security compliance with role masking mandate implemented
    • Note: From August 2025, AIOps LEAP is available as part of the Now Assist for ITOM package rather than as a standalone product. For details about the Now Assist for ITOM package and included features, see Now Assist for ITOM.
    Version 2.0.0 - May 2025
    • New:
      • Automation feedback and tracking.
      • Pin Automation Opportunities.
      • Customize filters for Automation Opportunities and published playbooks.
      • Customize columns on the Automation Opportunities and published playbook pages.
      • Use published LEAP in SOW to resolve a new incident quickly.
      • Use value dashboard for performance analysis and improvement.