AIOps LEAP release notes

  • Release version: Store
  • Updated August 6, 2026
  • 3 minutes to read
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    Summary of AIOps LEAP Release Notes

    AIOps LEAP, now renamed as LEAP (Learning-Enhanced Automation Platform), is an AI-driven automation solution integrated into ServiceNow that enhances incident management, knowledge base creation, and automation opportunity tracking. It supports multiple large language models (LLMs) and integrates with ServiceNow modules to accelerate incident resolution and improve operational efficiency. Since August 2025, it is included as part of the Now Assist for ITOM package.

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    Key Features

    • Autonomous AI Agent: Automatically scans incident clusters to generate draft knowledge base articles and problem records based on customizable thresholds, improving visibility through AI icons and hover cards on the LEAP homepage.
    • Ansible Integration: Discover and execute Ansible playbooks directly from LEAP automation opportunities to speed up incident remediation.
    • Multi-Model AI Support: Supports third-party and ServiceNow LLMs including Gemini 3.5 Flash, GPT 5.4 mini, GPT 5.1, Claude Sonnet, and OpenAI GPT-4o variants, enabling tailored AI-assisted workflows.
    • Knowledge Base Enhancements: Auto-generation of AI-enhanced, structured knowledge base articles with embedded command snippets and hierarchical clustering for targeted incident grouping.
    • Automation Opportunity Management: Features tracking, pinning, customizable filtering, and relevance improvements for automation opportunities to optimize operational workflows.
    • User Experience Improvements: Faster page load times, UI fixes, gradient styling on Action Insights, and improved security with role masking and ACL role enforcement.

    Key Outcomes

    • Accelerated incident resolution through AI-generated problem records and playbook execution.
    • Improved operational insight by tracking missed automation opportunities and surfacing optimization recommendations.
    • Enhanced knowledge management with AI-generated articles that are more relevant and actionable.
    • Flexibility in AI model selection to suit organizational needs while maintaining existing configurations.
    • Seamless integration with ServiceNow modules like Service Operations Workspace (SOW) and Now Assist for ITOM for unified automation and IT operations management.

    Version history for the AIOps LEAP application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.2.1 - August 2026
    Changed: Now Assist is renamed to 'ServiceNowOtto'.
    Version 4.1.0 - July 2026
    • New:
      • Autonomous AI Agent that scans incident clusters and automatically generates draft knowledge base articles and problem records based on configurable incident count and severity thresholds
      • Agent-generated artifacts display with an AI icons on LEAP home page with hover cards linking to related records for visibility. The Action Insights panel on the automation opportunity details page of agent-generated artifact uses gradient styling.
      • Ansible Connector integration now available on LEAP Home page with dedicated help section
      • Three new generative AI models now supported: Gemini 3.5 Flash, GPT 5.4 mini, and GPT 5.1
    • Changed: Now LLM Service is no longer the default model provider for new or inactive AI assets. Third-party LLM is selected by default, while existing configurations using Now LLM service continue to remain unchanged and are available for manual selection.
    Version 4.0.0 - June 2026
    • New:
      • Discover and execute Ansible playbooks from LEAP automation opportunities to promote faster incident resolution
      • Track missed automation opportunities in LEAP to identify gaps in automation coverage
      • Auto-generate resolution steps for all critical and high severity automation opportunities post initial run
      • Improved resolution step relevance as irrelevant steps filtered out by group problem description
      • LEAP available with Now Assist for ITSM
    • Changed:
      • Product renamed from AIOps LEAP toLEAP (Learning-Enhanced Automation Platform)
      • AI-enhanced and structured knowledge base articles published to the Knowledge Center
    • Fixed:
      • Automation Opportunities page load time reduced from 3+ seconds
      • Value Dashboard page load time reduced from 4+ seconds
      • Resolved stale resolution steps reappearing in record metric table after SOW Flow updates
      • Fixed sharp-edged AI Gradient button for Regenerate in AO Details to match default theme
      • Fixed UI issues on resolution steps filter in LEAP Settings page
      • Fixed missing help content on LEAP Installer Skill Activation page
      • Reverted unintended default UI filter that auto-generated resolution steps
      • Fixed Maintenance ACL Roles being overridable by Admins in LEAP Automation Playbooks
    Version 3.3.0 - May 2026
    • New: Added support for GPT 5.4, OpenAI's latest large language model, for LEAP automation recommendations and AI-assisted workflows.
    • Changed:
      • The following default models are updated: claude_large→ Claude Sonnet 4.6, claude_small→ Claude Haiku 4.5, gpt_small→ GPT 5.2 mini,
      • Prior versions remain available for customer selection. New model: gpt_large→ GPT 5.4.
    Version 3.2.1 - April 2026
    New: Support new third-party model, Claude Sonnet 4.6
    Version 3.1.2 - March 2026
    New: Expanded 3P AI Model Support - Introduced additional model options across Small (OpenAI GPT-4o mini, Claude Haiku 4.5, Gemini 2.0 Flash) and Large (OpenAI GPT-4o, Claude Sonnet 4.5, Gemini 2.0 Pro) tracks; existing model defaults remain unchanged and customers can opt in via new prompt configurations.
    Version 3.0.0 - January 2025
    • New:
      • KB Artifacts: Create Knowledge Base articles with embedded command snippets
      • Hierarchical Clustering: Break large groups into targeted sub-groups using GenAI
      • Resolution Mining: Generate comprehensive resolution steps from multiple web sources
      • KB Artifacts: Auto-create Knowledge Base articles with embedded command snippets
      • Persistent Regeneration: Regenerate resolutions when new data sources are enabled
      • LEAP Agent: Guided chat workflow to create and manage Playbooks and KBs
    • Changed:
      • Platform Rebranding: AIOps LEAP is renamed as Learning-Enhanced Automation Platform reflecting expanded scope beyond just Playbook creation
      • SOW Integration: Playbooks appear natively in Service Operations Workspace module
      • Improved Skill Setup: Status information for records grouping job run, with support KB content
      • Properties UI: New interface to configure opportunity savings and reporting
      • Action Insights: Surface optimization opportunities and knowledge gaps for architects
      • Data Range Display: Show analyzed data date range on Opportunities page for automation teams to be aware of time-ranges of analysis
      • Role Masking: Enterprise security compliance with role masking mandate implemented
    • Note: From August 2025, AIOps LEAP is available as part of the Now Assist for ITOM package rather than as a standalone product. For details about the Now Assist for ITOM package and included features, see Now Assist for ITOM.
    Version 2.0.0 - May 2025
    • New:
      • Automation feedback and tracking.
      • Pin Automation Opportunities.
      • Customize filters for Automation Opportunities and published playbooks.
      • Customize columns on the Automation Opportunities and published playbook pages.
      • Use published LEAP in SOW to resolve a new incident quickly.
      • Use value dashboard for performance analysis and improvement.