Metric Intelligence release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Metric Intelligence Release Notes

    The Metric Intelligence application on the ServiceNow Store is continuously enhanced to improve integration, anomaly detection, alerting, and metric management capabilities. The release notes detail the evolution of the application through multiple versions, highlighting new features, fixes, and compatibility updates that help customers monitor and correlate metrics effectively across various platforms and environments.

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    Key Features

    • Kafka Metrics Connector (v2.7.11, Dec 2025): Enables streaming of time-series metric data from Kafka topics into Metric Intelligence for real-time monitoring and anomaly detection.
    • Datadog Metrics Connector (v2.7.11): Provides out-of-the-box integration with Datadog metrics, enhancing visualization, anomaly detection, and correlation with events and log alerts.
    • AWS Multiple Subscriptions Support (v2.7.11): Allows one AWS Connector instance to handle multiple subscription IDs, reducing the need for multiple connector instances.
    • Dynatrace Connector via Integrations Launchpad (v2.7.11): Facilitates easy import of Dynatrace metrics into Metric Intelligence for consolidated monitoring.
    • SCOM 2025 Compatibility (v2.7.11): Ensures seamless integration with the latest SCOM release, maintaining reliable connector setup and data ingestion.
    • Metric Rules Application (v2.5.0, Feb 2024): Introduces a new experience for setting and managing manual alert thresholds on metrics, improving alert customization.
    • Advanced Promotion Engine (APE) (v2.0.0, Mar 2023): Promotes anomaly alerts to IT alerts only when predefined conditions are met, reducing alert noise.
    • Self-Monitoring Enhancements: Introduced alerts when metrics collection fails and noise-tuned self-monitoring to reduce excessive alerts and improve signal-to-noise ratio.
    • Visualization Improvements (v2.7.1, Aug 2025): Added a line chart in the Alert Preview Panel showing metric data at the time of anomalies for better context.

    Fixes and Improvements

    • Corrected resource type mapping issues after upgrades to ensure accurate metric resource data.
    • Resolved domain separation defects in Metric Rules, ensuring proper data isolation.
    • Fixed failures related to unsupported virtual fields and duplicate level values in Metric Rules.
    • Addressed event creation issues tied to static thresholds based on CI class table fields.
    • Fixed timezone-related issues impacting metric events and alerts.
    • Localization and translation fixes, including menu item additions for usability.
    • Automatic syncing of threshold rules with newly registered metrics to ensure consistency.
    • Improved CMDB relations integrity when creating threshold mapping records.
    • Enhanced Advanced Promotion Engine performance and automatic plugin updates.

    Practical Benefits for ServiceNow Customers

    • Streamline metric ingestion from popular monitoring platforms (Kafka, Datadog, Dynatrace) for unified visibility.
    • Reduce configuration overhead by supporting multiple AWS subscriptions within a single connector instance.
    • Improve alert accuracy and reduce noise through advanced promotion rules and noise tuning.
    • Gain better insights with enhanced visualization tools that correlate anomalies to metric trends in real time.
    • Maintain integration reliability with support for the latest versions of monitoring tools like SCOM 2025.
    • Easily manage and customize metric alert thresholds via the Metric Rules application.

    These updates empower customers to optimize their monitoring workflows, improve operational awareness, and reduce alert fatigue by leveraging enhanced integrations and intelligent alerting mechanisms within ServiceNow Metric Intelligence.

    Version history for the Metric Intelligence application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.7.11 - December 2025
    • New:
      • Kafka metrics connector instance: New Kafka connector to stream time-series metric data from Kafka topics into ServiceNow Metric Intelligence for real-time monitoring, anomaly detection, and alerting.
      • Datadog metrics connector instance: Out-of-the-box Datadog metric connector to integrate Datadog metrics with ServiceNow Metric Intelligence, enabling anomaly detection, metric visualization, enrichment, and correlation of metric anomalies with events and log alerts.
      • Added support for multiple subscriptions of AWS account: Enable one AWS Connector instance to support multiple subscription IDs, eliminating additional instances per subscription.
      • Dynatrace metric connector from Integrations Launchpad: Set the Dynatrace metric connector from the Integration Launchpad to bring metrics from Dynatrace into ServiceNow Metric Intelligence.
      • Added support for SCOM 2025 version:Check SCOM 2025 compatibility with the current code, ensuring that the connector setup, alert collection, and Metric Intelligence data ingestion work seamlessly with the latest SCOM release. This helps maintain integration reliability, reduces configuration errors, and ensures smooth upgrade readiness.
    • Fixed:
      • Incorrect Resource Type Mapping:Fixed an issue where the CI metric resource table populated wrong values for Resource Type after Xanadu upgrade.
      • Metric rules
        • Resolved defect causing improper domain separation in Metric rules, ensuring correct data isolation across domains.
        • Prevented use of unsupported virtual fields as filter criteria in Metric Rule tags
        • Fixed an issue where Metric Rule creation failed with “Duplicate levels are not allowed” due to duplicate level values
      • MetricBase Self-Monitor NoiseTuned self-monitoring for MetricBase connections to reduce excessive alerts and improve signal-to-noise ratio.
    Version 2.7.1 - August 2025
    • New: Exp. List Alert Preview Panel now supports a new line chart showing the metric data at the time the anomaly took place.
    • Fixed:
      • Resolved a problem in creating events when the static threshold is based on fields found on a CI class table
      • Timezone changes issue fixed
    Version 2.6.3 - May 2025
    Changed: The Metric Intelligence plugin will automatically pull the latest 'Advanced Promotion Engine' plugin for anomaly promotion.
    Version 2.5.3 - June 2024
    • Fixed:
      • Fixes for translation and localization issues.
      • Added a missing menu item.
      • Fix auto sync of existing threshold rules with new registered metrics.
      • Fix the CMDB relations when creating records in sa_threshold_map.
    Version 2.5.0 - February 2024
    New: Metric Rules (New application) is now part of Metric Intelligence, providing new experience setting and managing alert manual thresholds for metrics. Refer to "Metric Rules" store page for more details.
    Version 2.2.3 - May 2023
    • New: Self-monitoring alerts in case metrics are not being collected.
    • Fixed: Advanced Promotion Engine (APE) performance issues in scale.
    Version 2.0.0 - March 2023
    New: Advanced Promotion Engine - Allows promotion of anomaly alerts to IT alerts only if they meet a set of predefined conditions
    Version 1.3.0 - May 2022
    • New: Scale and performance numbers added to documentation
    • Fixed: Threshold crossing events don't bind to CIs