Metric Intelligence release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Metric Intelligence Release Notes

    The Metric Intelligence application on the ServiceNow Store provides enhanced capabilities for metric data monitoring, anomaly detection, alert management, and integration with various external data sources. Regular updates improve integration, performance, usability, and compatibility with new versions of connected systems, ensuring reliable and scalable metric intelligence within ServiceNow environments.

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    Key Features

    • Integration Connectors: New connectors for Kafka, Datadog, Dynatrace, and improved support for AWS multi-subscriptions and SCOM 2025 enable real-time streaming, visualization, and correlation of metric data with events and logs.
    • Metric Rules Application: Introduced in version 2.5.0, this feature allows users to create and manage manual alert thresholds for metrics, enhancing control over alerting behavior.
    • Advanced Promotion Engine (APE): Automates the promotion of anomaly alerts to IT alerts based on predefined conditions, with ongoing improvements to performance and automatic updates through plugin dependencies.
    • Self-Monitoring: Alerts notify users when metrics are not being collected, and noise tuning reduces excessive alerts to improve signal quality.
    • User Interface Enhancements: The Express List Alert Preview Panel now displays line charts showing metric data at anomaly times, improving alert context and investigation.

    Important Fixes and Improvements

    • Resolved issues related to error log registration, resource type mapping, and domain separation in metric rules to ensure data accuracy and proper isolation.
    • Fixed problems with event creation tied to static thresholds and timezone handling to maintain alert reliability.
    • Corrected localization issues and menu items for improved usability.
    • Improved CMDB relation handling and synchronization of threshold rules with registered metrics.

    Benefits for ServiceNow Customers

    By leveraging these updates, customers can expect enhanced integration capabilities with popular monitoring tools, improved alert accuracy and visibility, and streamlined management of metric thresholds. These improvements support proactive IT operations, better anomaly detection, and efficient incident response within the ServiceNow platform.

    Version history for the Metric Intelligence application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.8.0 - June 2026
    Fixed: Minor issue in the error log registration causing some group alerts to present the metric line chart [in Express List, preview panel] with an error
    Version 2.7.11 - December 2025
    • New:
      • Kafka metrics connector instance: New Kafka connector to stream time-series metric data from Kafka topics into ServiceNow Metric Intelligence for real-time monitoring, anomaly detection, and alerting.
      • Datadog metrics connector instance: Out-of-the-box Datadog metric connector to integrate Datadog metrics with ServiceNow Metric Intelligence, enabling anomaly detection, metric visualization, enrichment, and correlation of metric anomalies with events and log alerts.
      • Added support for multiple subscriptions of AWS account: Enable one AWS Connector instance to support multiple subscription IDs, eliminating additional instances per subscription.
      • Dynatrace metric connector from Integrations Launchpad: Set the Dynatrace metric connector from the Integration Launchpad to bring metrics from Dynatrace into ServiceNow Metric Intelligence.
      • Added support for SCOM 2025 version:Check SCOM 2025 compatibility with the current code, ensuring that the connector setup, alert collection, and Metric Intelligence data ingestion work seamlessly with the latest SCOM release. This helps maintain integration reliability, reduces configuration errors, and ensures smooth upgrade readiness.
    • Fixed:
      • Incorrect Resource Type Mapping:Fixed an issue where the CI metric resource table populated wrong values for Resource Type after Xanadu upgrade.
      • Metric rules
        • Resolved defect causing improper domain separation in Metric rules, ensuring correct data isolation across domains.
        • Prevented use of unsupported virtual fields as filter criteria in Metric Rule tags
        • Fixed an issue where Metric Rule creation failed with “Duplicate levels are not allowed” due to duplicate level values
      • MetricBase Self-Monitor NoiseTuned self-monitoring for MetricBase connections to reduce excessive alerts and improve signal-to-noise ratio.
    Version 2.7.1 - August 2025
    • New: Exp. List Alert Preview Panel now supports a new line chart showing the metric data at the time the anomaly took place.
    • Fixed:
      • Resolved a problem in creating events when the static threshold is based on fields found on a CI class table
      • Timezone changes issue fixed
    Version 2.6.3 - May 2025
    Changed: The Metric Intelligence plugin will automatically pull the latest 'Advanced Promotion Engine' plugin for anomaly promotion.
    Version 2.5.3 - June 2024
    • Fixed:
      • Fixes for translation and localization issues.
      • Added a missing menu item.
      • Fix auto sync of existing threshold rules with new registered metrics.
      • Fix the CMDB relations when creating records in sa_threshold_map.
    Version 2.5.0 - February 2024
    New: Metric Rules (New application) is now part of Metric Intelligence, providing new experience setting and managing alert manual thresholds for metrics. Refer to "Metric Rules" store page for more details.
    Version 2.2.3 - May 2023
    • New: Self-monitoring alerts in case metrics are not being collected.
    • Fixed: Advanced Promotion Engine (APE) performance issues in scale.
    Version 2.0.0 - March 2023
    New: Advanced Promotion Engine - Allows promotion of anomaly alerts to IT alerts only if they meet a set of predefined conditions
    Version 1.3.0 - May 2022
    • New: Scale and performance numbers added to documentation
    • Fixed: Threshold crossing events don't bind to CIs