--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Service Level Objective Management for Service Operations Workspace release notes # Service Level Objective Management for Service Operations Workspace release notes {#ariaid-title1} Release version: Store Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Level Objective Management for Service Operations Workspace release notes The Service Level Objective (SLO) Management for Service Operations Workspace application on the ServiceNow Store supports Site Reliability Engineering (SRE) by enabling customers to define, monitor, and maintain service reliability and performance standards. This application integrates key components such as Service Level Indicators (SLIs) and error budgets to help manage service quality effectively. Show full answer Show less ## Key Features and Enhancements by Version * **Version 2.3.0 (October 2026):** Fixed missing translations for threshold types and policy actions in the Error Budget Policy table. * **Version 2.2.3 (September 2026):** Adopted ServiceNow Fluent framework for faster development and easier maintenance through code-based app definition. * **Version 2.1.0 (August 2026):** Rebranded AI assistant from "Now Assist" to "ServiceNow Otto" across UI, documentation, and support without changing functionality. * **Version 2.0.0 (June 2026):** Introduced a dedicated reliability tasks table for tracking improvement work, SLO tier classifications (platinum, gold, silver, bronze) to align objectives with business criticality, and a scoped slooperator role for controlled SLO access. * **Version 1.6.2 (May 2026):** Added REST APIs utilized in MCP tools, enhancing integration possibilities. * **Version 1.6.1 (March 2026):** Added consolidated work notes for SLOs visible in the Activity panel, fixed SLI display and notification destination issues for better tracking and communication. * **Version 1.5.1 (December 2025):** Enabled filtering SLIs by outages as well as alerts for accurate downtime measurement, redesigned SLO table for better navigation, enhanced dashboard chart behavior, and improved Microsoft Teams notification interaction. * **Version 1.4.2 (September 2025):** Fixed dropdown inconsistencies when filtering by child Configuration Items (CIs) during SLI addition. * **Version 1.4.0 (August 2025):** Made error budgets update in real-time during incidents, improved Microsoft Teams integration user experience, and ensured error budget policy notifications trigger correctly. * **Version 1.3.0 (May 2025):** Enabled linking of CIs to Application Services to aggregate reliability into parent Service SLOs and error budgets. * **Version 1.2.0 (February 2025):** Improved SLO naming conventions for clarity. * **Version 1.1.1 (November 2024):** Resolved UX issues, validation errors, localization bugs, and security vulnerabilities related to SLO and Error Budget Policy creation. * **Version 1.0.1 (September 2024):** Fixed UI issues preventing refresh of SLO summary graphs when changing time periods. * **Version 1.0.0 (August 2024):** Initial release providing essential SLO management capabilities for defining and monitoring service reliability and performance. ## Practical Benefits for ServiceNow Customers * Track and manage service reliability with enhanced visibility through SLO tiers, real-time error budgets, and consolidated work notes. * Improve operational workflows by leveraging dedicated reliability tasks and scoped roles for targeted access control. * Utilize integrations such as REST APIs and Microsoft Teams notifications for streamlined communication and automation. * Benefit from ongoing fixes and UX improvements that ensure accurate measurement of downtime, consistent interface behavior, and robust security. * Leverage updated naming, translations, and branding to maintain consistency across the ServiceNow platform. For system requirements and compatibility details, customers should refer to the application listing on the ServiceNow Store. Version history for the Service Level Objective Management for Service Operations Workspace application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 2.3.0 - October 2026 : Fixed: Added missing translations for threshold type and policy action values in the Error Budget Policy table. Version 2.2.3 - September 2026 : Changed: Service Level Objective Management now leverages ServiceNow Fluent, enabling faster development and simpler maintenance through code-based application definition. Version 2.1.0 - August 2026 : Changed: All customer-facing references to "Now Assist" have been updated to "ServiceNow Otto" throughout the interface, documentation, and support materials. The product functionality remains the same, but you will see the ServiceNow Otto name and branding everywhere you interact with your AI agent. Version 2.0.0 - June 2026 : * New: * Added a dedicated reliability tasks table, extending the base task framework so operators and SREs can track and manage reliability improvement work. * Added service level objective (SLO) tier classification (platinum, gold, silver, and bronze) to define service objectives based on business criticality. * Added an slo_operator role with scoped access to view SLOs and their associated reliability tasks. {#store-rn-itom-service-level-objective-mgmt-sow__ul_zpx_3mw_ljc} Version 1.6.2 - May 2026 : New: Included REST APIs used in MCP tools. Version 1.6.1 - March 2026 : * New: Added work notes for service level objectives (SLOs) to record and track updates in one place. Posted work notes appear in the Activity panel, providing a unified view of both manual and automated SLO changes. * Fixed: * Fixed the service level indicator (SLI) display on the SLO form. * Fixed issues with SLO notification destinations. {#store-rn-itom-service-level-objective-mgmt-sow__ul_fxs_nlx_l3c} Version 1.5.1 - December 2025 : * Changed: * Filter SLIs to specific outages, in addition to alerts, to accurately measure downtime. * Navigate service level objectives (SLOs) more efficiently with a redesigned SLO table on the Reliability metrics tab. * Analyze high burn rates on the Service reliability dashboard with chart links that now open in chart view instead of list view. * Open SLOs directly from Microsoft Teams notifications using a new button that replaces the previous text link. {#store-rn-itom-service-level-objective-mgmt-sow__ul_xkj_v2l_mhc} * Fixed: * Resolved CI dropdown rendering issues in the SLI form. * Track real downtime and customer impact using outage-based service level indicators (SLIs). {#store-rn-itom-service-level-objective-mgmt-sow__ul_z33_x2l_mhc} {#store-rn-itom-service-level-objective-mgmt-sow__ul_mm5_52l_mhc} Version 1.4.2 - September 2025 : Fixed: Inconsistent dropdown behavior when filtering by child CI during SLI addition Version 1.4.0 - August 2025 : * New: Error budget now updates in real-time as issues occur. * Changed: Microsoft Teams integration UX for notification destinations. * Fixed: Error Budget policy actions trigger for notifications. Version 1.3.0 - May 2025 : New: Links CIs to Application Services to roll their reliability into parent Service SLOs and Error Budgets.{#store-rn-itom-service-level-objective-mgmt-sow__latest-store-rn-itom-service-level-objective-mgmt-sow} {#store-rn-itom-service-level-objective-mgmt-sow__latest-store-rn-itom-service-level-objective-mgmt-sow} Version 1.2.0 - February 2025 : Changed: SLO naming improvements. Version 1.1.1 - November 2024 : * Fixed: * UX issues and validations related to SLO and Error Budget Policy creation. * Internationalization and localization bugs. * ACL security vulnerabilities. {#store-rn-itom-service-level-objective-mgmt-sow__ul_vcq_bkl_ddc} Version 1.0.1 - September 2024 : Fixed: Addressed a user interface issue where SLO summary and other graphs fail to refresh or reload when the time period is changed. Version 1.0.0 - August 2024 : Service Level Objective (SLO) management is a crucial aspect of Site Reliability Engineering (SRE) that focuses on defining, monitoring, and maintaining the reliability and performance standards for services. Effective SLO management involves several key components, including Service Level Indicators (SLIs) and error budgets.