--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Service Mapping Plus release notes # Service Mapping Plus release notes {#ariaid-title1} Release version: Store Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Mapping Plus release notes Service Mapping Plus is an enhanced application on the ServiceNow Store that extends core Service Mapping capabilities with advanced features such as Machine Learning-powered service suggestions, multi-source service mapping, and improved visualization and management of service maps. It enables customers to achieve a unified, trustworthy view of their services by consolidating data from discovery, tag-based, and ML-powered sources, thereby reducing blind spots and improving operational insight. Show full answer Show less ## Key Features * **Multi-Source Service Mapping:** Introduced in March 2026, this feature consolidates top-down, tag-based, and ML-powered services into composite service maps. It helps teams troubleshoot faster, understand dependencies easily, and make informed service-aware decisions. * **Lightweight Service Models:** Added in September 2026, this capability improves service mapping performance by converting dynamic and tag-based services into lightweight models. * **Machine Learning Enhancements:** Continuous improvements include automated service suggestions, candidate name suggestions from new sources (e.g., load balancer and process names), and filters to reduce redundant computations. These ML features help in automatically creating and updating application services with higher accuracy. * **Tag-Based Mapping Workspace:** Available from August 2025, this workspace provides visualization and management tools for tag-based services, alongside improvements in filtering non-operational servers and noise reduction in application service candidates. * **ServiceNow Otto Integration:** The conversational AI experience was rebranded from Now Assist to ServiceNow Otto, enhancing user interaction and documentation consistency. * **Unified Tag-Based Map in CMDB Workspace:** From December 2025 onward, users can view unified tag-based maps directly within the CMDB workspace, streamlining access and service context. * **Domain Separation Support:** Added in August 2023, enabling usage of the application features in domain-separated instances with leaf domain restrictions. * **Service Fingerprint and Enhanced Filtering:** New tabs and filters were introduced to improve grouping and identification of service candidates and to reduce noise from retired or non-operational servers. * **Homepage Enhancements:** Interactive widgets and tiles on the Service Mapping homepage provide quick access to data on mapped/unmapped servers, ML candidates, and application services by operational status and business criticality. ## Fixes and Improvements * Resolved issues such as persistent empty application service candidates, graph rendering problems, and TypeErrors in ML calculations to improve stability. * UI and performance enhancements for multi-source mapping workflows and alignment of matching results with top recommendations. * Fixed loading delays and ensured consistent behavior when unifying services and reviewing mappings. * Improved security by adding missing Access Control Lists (ACLs) to Machine Learning tables and introducing new ACL roles. * Addressed regression issues in readiness pages and improved retry logic in automated processes. ## What ServiceNow Customers Can Expect By adopting Service Mapping Plus, customers gain a more comprehensive and accurate view of their services, combining multiple mapping methods into a single, trusted map. This unified approach enhances troubleshooting efficiency, dependency understanding, and service-aware decision-making. The integration of Machine Learning automates service creation and updates, reducing manual effort while improving accuracy. Customers also benefit from improved UI experiences, performance optimizations, and enhanced security controls. Regular updates address customer feedback and evolving needs, ensuring the application remains robust and aligned with enterprise requirements. Version history for the Service Mapping Plus application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 1.25.1 - October 2026 : * Fixed * Empty Application Service Candidates (ASC) no longer persist in the ASC list. * Added missing query_range Access Control Lists (ACLs) to Machine Learning (ML) tables to prevent admin user warnings. * Resolved TypeError and Inverse Document Frequency (IDF) score calculation failures in ASC recalculation. * Fixed a graph rendering issue with reference links on the unmapped servers tile. * Fixed lightweight model conversion and corrected sys_index file placement during data model bootstrap. {#store-rn-itom-service-mapping-plus__ul_xy4_25p_5kc} {#store-rn-itom-service-mapping-plus__ul_z13_25p_5kc} Version 1.24.5 - September 2026 : New: Lightweight Service Model: Improve service mapping performance by converting your Dynamic and Tag-Based services to Lightweight. Version 1.23.2 - August 2026 : New: ServiceNow Otto replaces Now Assist as the new brand name for the conversational AI experience. The user interface and product documentation reflect the new brand name in several places. Version 1.22.0 - July 2026 : New: Enrich Your Service : the multi-source service mapping flow includes a new enrichment step when creating or editing services. This step lets you connect your service to business context using CSDM fields. New widgets on the Service Mapping workspace stating the number of services instances created by AI agent and Business Applications linked by AI Agent Version 1.21.0 - June 2026 : Fixed: UI enhancements in the multi-source mapping flow. Version 1.20.0 - May 2026 : NewSupport for IIS server candidate creation and CMDB-based mapping.FixedEnhanced and fixed the alignment, UI and performance issues related to multi-source service mapping. Version 1.19.0 - April 2026 : * Fixed: Multi-Source Mapping: * 1. Ensure all matching results are aligned with the top recommendation list on the Find and Select Service Instance step. * 2. When unifying two tag-based unmapped services, and one service get's mapped along the process- searching for related services will result in suggesting the service as mapped. * 3. The loading delay observed when clicking 'Review and Create' in the sidebar has been resolved. {#store-rn-itom-service-mapping-plus__ul_irv_qss_t3c} {#store-rn-itom-service-mapping-plus__ul_jzb_qss_t3c} Version 1.18.3 - March 2026 : New: Introducing Multi-Source Service Mapping -- gain a single, trusted view of your services by eliminating fragmented maps and blind spots across discovery and service mapping methods. Unify top-down, tag-based, and ML-powered services into composite service maps. Using a unified service view enables your teams to troubleshoot faster, understand dependencies at a glance, and make better service-aware decisions. Version 1.17.2 - January 2026 : Now view the unified tag-based map from within the CMDB workspace. Version 1.17.0 - December 2025 : New: Now view the unified tag-based map from within the CMDB workspace Version 1.16.3 - August 2025 : * New: * A tag-based mapping workspace that helps you visualize and manage tag-based services more efficiently. * Additional properties added to improve and improve the information included in application service candidates. {#store-rn-itom-service-mapping-plus__ul_yrl_tk5_bgc} * Changed: * Improved filtering of non-operational or retired servers. * Improved filtering of noise from application service candidates and Service Fingerprints. {#store-rn-itom-service-mapping-plus__ul_gs1_5k5_bgc} Version 1.15.2 - May 2025 : Changed: A limit of 200 service candidates generated per tag-based service family.{#store-rn-itom-service-mapping-plus__latest-store-rn-itom-service-mapping-plus} {#store-rn-itom-service-mapping-plus__latest-store-rn-itom-service-mapping-plus} Version 1.15.0 - February 2025 : New: Added Service Fingerprint as a source in the Name Suggestion - In the application Service Suggestions tab for ML powered Candidates, the application service candidates will now have Service Fingerprint as one of the sources in the Name Suggestion. Version 1.14.1 - November 2024 : * New: Service fingerprint - new tab on ML candidates page that shows application service ML candidates grouped by service fingerprint of smart content. * Fixed: Several PRB fixes Version 1.13.0 - August 2024 : * New: Filters for avoiding redundant recomputations on discovered and tag-based services * Changed: * Added columns "install status" and "class" to 'Unmapped servers without candidate' list in Service mapping plus navigation page. * Added a filter to show most recent discovery in the last 90 days Version 1.12.3 - May 2024 : Changed: Disabled Application service candidates - smart EP naming job Version 1.11.1 - February 2024 : * New: Preview Map for ML Powered Candidates loads Unified Map * Changed: * Support for Page Layout 3.0 * UX improvements Version 1.10.3 - December 2023 : Fixed: Fixed regression in Readiness page job stuck messages. Version 1.10.0 - November 2023 : New ACL and ACL role added for table sa_ml_application_service_candidate_to_server. Version 1.9.0 - August 2023 : * New: * Domain separation support was added for this application. * In domain-separated instances only leaf domains can use the app features. * Fixed: * Absent connections will not be shown in the candidate preview map. * Includes valid operational status and install status in the candidate similar to TD behavior. Version 1.8.0 - May 2023 : * What's New: Automated Service Suggestions: * Update existing application services based on service suggestions that are generated using Machine Learning.  * Two new sources for candidate name suggestions (loadbalancer name \& process name) * Candidate name suggestion and candidate name suggestion source fields are populated according to the priority list. {#store-rn-itom-service-mapping-plus__ul_cmb_y3c_mxb} * Service Mapping Homepage: * Search for a server on the homepage * Click the Populate Data button on the homepage to refresh all the tiles and widgets with the latest data on the homepage. * Visualize the count of mapped application services, ML-powered candidates, Mapped servers, and Unmapped servers and get the records in the form of a list by clicking the respective tiles on the homepage. * Widgets that display the data of application services based on their operational status, creation method, and business criticality and show the respective list on clicking the widgets Changed * Access the ML-powered candidates from the homepage. * Access the Readiness Dashboard by clicking the checklist icon on the side navigation on the new homepage {#store-rn-itom-service-mapping-plus__ul_qvm_z3c_mxb} * Fixed: Automated Service Suggestions: * Disable service suggestions with IPV6 IP addresses. * Disable service suggestions with invalid host status. {#store-rn-itom-service-mapping-plus__ul_wyh_1jc_mxb} Version 1.6.0 - November 2022 : * New: Automated Service Suggestions - Create application services based on service suggestions that are generated using Machine Learning. * Changed: The retry logic should skip retry on the 'Failed due to missing artifacts' update state. Added automation to clean the existing solution and restart AFP and P2P jobs from scratch. * Fixed: * ML Dashboard * AFP estimation time is calculated incorrectly for a small number of processes. * P2P estimation time is calculated incorrectly for a small number of processes. * P2P return value isn't consistent for a run load of zero process TP upgrade. * The link for "View the Process to Process Connection table" doesn't open in a new window. * When drilling down from an empty state to the connection suggestion table, irrelevant records are displayed. * Filter on service issues does not handle the use case properly. * Filter on service issues does not reveal the problem in each suggestion. Version 1.0.2 - February 2022 : Service Mapping Plus offers extended features for Service Mapping. Particularly, an updated version of mapping based on Machine Learning (Predictive Intelligence) is available.