Service Mapping Plus release notes

  • Release version: Store
  • Updated June 11, 2026
  • 4 minutes to read
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    Summary of Service Mapping Plus release notes

    Service Mapping Plus enhances the ServiceNow Service Mapping capabilities by integrating Machine Learning, tag-based mapping, and multi-source unification to provide a comprehensive, accurate, and efficient service mapping experience. It helps ServiceNow customers create unified, trusted service maps that improve service understanding, troubleshooting, and decision-making.

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    Key Features

    • Multi-Source Service Mapping: Introduced in March 2026, it unifies top-down, tag-based, and ML-powered service maps into composite views, eliminating fragmented maps and blind spots.
    • Tag-Based Mapping Workspace: Launched in August 2025, this workspace improves visualization and management of tag-based services, including additional properties for better service candidate information.
    • Machine Learning Enhancements: Automated Service Suggestions allow creation and update of application services based on ML-generated recommendations, with improved candidate name suggestions and service fingerprint grouping.
    • Integration with CMDB Workspace: Starting December 2025, users can view unified tag-based maps directly within the CMDB workspace for streamlined access.
    • Support for IIS Server Candidate Creation and CMDB-Based Mapping: Added in May 2026 to broaden supported server types.
    • Domain Separation Support: Available since August 2023, enabling features in domain-separated instances with leaf domain restrictions.
    • Service Mapping Homepage and Dashboards: Visual widgets display counts of mapped services, candidates, and servers, with interactive lists and a readiness dashboard for monitoring.
    • Filtering and Performance Improvements: Enhanced filtering of non-operational/retired servers and noise reduction in candidates, as well as UI and performance fixes for multi-source mapping.

    Key Outcomes for ServiceNow Customers

    • Improved Service Visibility: Gain a single, reliable view of all application services by combining multiple mapping sources, simplifying dependency analysis and impact assessment.
    • Faster Troubleshooting and Decision Making: Unified maps and enriched candidate data enable quicker root cause analysis and informed service-aware decisions.
    • Enhanced Automation: Machine Learning-driven service suggestions reduce manual effort in creating and updating application services, improving accuracy and efficiency.
    • Operational Efficiency: Filtering out non-operational servers and noise helps maintain cleaner service maps and reduces unnecessary recomputations.
    • Expanded Compatibility: Support for IIS servers and domain separation extends applicability in diverse enterprise environments.

    Version history for the Service Mapping Plus application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.20.0 - May 2026
    NewSupport for IIS server candidate creation and CMDB-based mapping.FixedEnhanced and fixed the alignment, UI and performance issues related to multi-source service mapping.
    Version 1.19.0 - April 2026
    • Fixed: Multi-Source Mapping:
      • 1. Ensure all matching results are aligned with the top recommendation list on the Find and Select Service Instance step.
      • 2. When unifying two tag-based unmapped services, and one service get's mapped along the process- searching for related services will result in suggesting the  service as mapped.
      • 3. The loading delay observed when clicking 'Review and Create' in the sidebar has been resolved.
    Version 1.18.3 - March 2026
    New: Introducing Multi-Source Service Mapping – gain a single, trusted view of your services by eliminating fragmented maps and blind spots across discovery and service mapping methods. Unify top-down, tag-based, and ML-powered services into composite service maps. Using a unified service view enables your teams to troubleshoot faster, understand dependencies at a glance, and make better service-aware decisions.
    Version 1.17.2 - January 2026
    Now view the unified tag-based map from within the CMDB workspace.
    Version 1.17.0 - December 2025
    New: Now view the unified tag-based map from within the CMDB workspace
    Version 1.16.3 - August 2025
    • New:
      • A tag-based mapping workspace that helps you visualize and manage tag-based services more efficiently.
      • Additional properties added to improve and improve the information included in application service candidates.
    • Changed:
      • Improved filtering of non-operational or retired servers.
      • Improved filtering of noise from application service candidates and Service Fingerprints.
    Version 1.15.2 - May 2025
    Changed: A limit of 200 service candidates generated per tag-based service family.
    Version 1.15.0 - February 2025
    New: Added Service Fingerprint as a source in the Name Suggestion - In the application Service Suggestions tab for ML powered Candidates, the application service candidates will now have Service Fingerprint as one of the sources in the Name Suggestion.
    Version 1.14.1 - November 2024
    • New: Service fingerprint - new tab on ML candidates page that shows application service ML candidates grouped by service fingerprint of smart content.
    • Fixed: Several PRB fixes
    Version 1.13.0 - August 2024
    • New: Filters for avoiding redundant recomputations on discovered and tag-based services
    • Changed:
      • Added columns "install status" and "class" to 'Unmapped servers without candidate' list in Service mapping plus navigation page.
      • Added a filter to show most recent discovery in the last 90 days
    Version 1.12.3 - May 2024
    Changed: Disabled Application service candidates - smart EP naming job
    Version 1.11.1 - February 2024
    • New: Preview Map for ML Powered Candidates loads Unified Map
    • Changed:
      • Support for Page Layout 3.0
      • UX improvements
    Version 1.10.3 - December 2023
    Fixed: Fixed regression in Readiness page job stuck messages.
    Version 1.10.0 - November 2023
    New ACL and ACL role added for table sa_ml_application_service_candidate_to_server.
    Version 1.9.0 - August 2023
    • New:
      • Domain separation support was added for this application.
        • In domain-separated instances only leaf domains can use the app features.
    • Fixed:
      • Absent connections will not be shown in the candidate preview map.
      • Includes valid operational status and install status in the candidate similar to TD behavior.
    Version 1.8.0 - May 2023
    • What's New: Automated Service Suggestions:
      • Update existing application services based on service suggestions that are generated using Machine Learning. 
      • Two new sources for candidate name suggestions (loadbalancer name & process name)
      • Candidate name suggestion and candidate name suggestion source fields are populated according to the priority list.
    • Service Mapping Homepage:
      • Search for a server on the homepage
      • Click the Populate Data button on the homepage to refresh all the tiles and widgets with the latest data on the homepage.
      • Visualize the count of mapped application services, ML-powered candidates, Mapped servers, and Unmapped servers and get the records in the form of a list by clicking the respective tiles on the homepage.
      • Widgets that display the data of application services based on their operational status, creation method, and business criticality and show the respective list on clicking the widgets Changed
      • Access the ML-powered candidates from the homepage.
      • Access the Readiness Dashboard by clicking the checklist icon on the side navigation on the new homepage
    • Fixed: Automated Service Suggestions:
      • Disable service suggestions with IPV6 IP addresses.
      • Disable service suggestions with invalid host status.
    Version 1.6.0 - November 2022
    • New: Automated Service Suggestions - Create application services based on service suggestions that are generated using Machine Learning.
    • Changed: The retry logic should skip retry on the 'Failed due to missing artifacts' update state. Added automation to clean the existing solution and restart AFP and P2P jobs from scratch.
    • Fixed:
      • ML Dashboard
        • AFP estimation time is calculated incorrectly for a small number of processes.
        • P2P estimation time is calculated incorrectly for a small number of processes.
        • P2P return value isn't consistent for a run load of zero process TP upgrade.
        • The link for "View the Process to Process Connection table" doesn't open in a new window.
        • When drilling down from an empty state to the connection suggestion table, irrelevant records are displayed.
        • Filter on service issues does not handle the use case properly.
        • Filter on service issues does not reveal the problem in each suggestion.
    Version 1.0.2 - February 2022
    Service Mapping Plus offers extended features for Service Mapping. Particularly, an updated version of mapping based on Machine Learning (Predictive Intelligence) is available.