Service Mapping Plus release notes

  • Release version: Store
  • Updated July 9, 2026
  • 4 minutes to read
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    Summary of Service Mapping Plus release notes

    Service Mapping Plus is an enhanced application for ServiceNow Service Mapping that introduces advanced capabilities such as multi-source service mapping, machine learning-powered service suggestions, and improved visualization of service dependencies. The application evolves through frequent updates to improve mapping accuracy, user interface, and integration with the CMDB and other ServiceNow components.

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    Key Features

    • Multi-Source Service Mapping: Combines top-down, tag-based, and ML-powered mapping methods into unified, composite service maps, enabling a comprehensive and trusted view of services.
    • Enrich Your Service Workflow: New enrichment step connecting services to business context via CSDM fields during service creation or editing for better alignment with enterprise models.
    • Tag-Based Mapping Workspace: Visualize and manage tag-based services efficiently, with improved filtering to reduce noise and exclude non-operational or retired servers.
    • Machine Learning Enhancements: Automated service suggestions to create or update application services based on ML-generated candidates, including new sources for name suggestions like service fingerprints, load balancer names, and process names.
    • UI and Performance Improvements: Enhanced user interface in multi-source mapping flows and improved performance in service mapping processes.
    • Domain Separation Support: Enables application use within domain-separated instances, restricted to leaf domains.
    • Service Mapping Workspace Integration: View unified tag-based maps directly within the CMDB workspace for easier navigation and analysis.
    • Service Mapping Homepage: Interactive homepage with widgets displaying counts and lists of mapped services, ML candidates, and unmapped servers, with options to refresh and drill down into data.

    Practical Benefits for ServiceNow Customers

    • Gain a single, accurate, and enriched view of services across different discovery methods, reducing blind spots and fragmented maps.
    • Accelerate troubleshooting and decision-making by clearly understanding service dependencies and operational status.
    • Leverage machine learning to automate service creation and updates, reducing manual effort and improving mapping accuracy.
    • Improve service modeling alignment with business context through CSDM integration.
    • Manage service instances and candidates effectively with enhanced filtering, visualization, and domain support.
    • Access detailed service mapping data and insights directly from the CMDB workspace and the dedicated Service Mapping homepage.

    Version History Highlights

    • Version 1.22.0 (July 2026): Introduced enrichment for business context using CSDM fields and new widgets to track AI-created service instances and linked business applications.
    • Version 1.18.3 (March 2026): Launched Multi-Source Service Mapping for unified composite service maps.
    • Versions 1.16.3 to 1.14.1: Delivered tag-based mapping workspace and service fingerprint integration for smarter ML candidate grouping and naming.
    • Version 1.8.0 (May 2023): Added automated ML-powered service suggestions and a dynamic homepage with operational insights and data refresh capabilities.
    • Earlier Versions: Included domain separation support, ACL enhancements, UI fixes, and foundational ML mapping improvements.

    ServiceNow customers using Service Mapping Plus can expect continuous improvements in service discovery accuracy, enriched service context, automated mapping processes, and enhanced user experience to support better IT operations and service management outcomes.

    Version history for the Service Mapping Plus application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.22.0 - July 2026
    New: Enrich Your Service : the multi-source service mapping flow includes a new enrichment step when creating or editing services. This step lets you connect your service to business context using CSDM fields. New widgets on the Service Mapping workspace stating the number of services instances created by AI agent and Business Applications linked by AI Agent
    Version 1.21.0 - June 2026
    Fixed: UI enhancements in the multi-source mapping flow.
    Version 1.20.0 - May 2026
    NewSupport for IIS server candidate creation and CMDB-based mapping.FixedEnhanced and fixed the alignment, UI and performance issues related to multi-source service mapping.
    Version 1.19.0 - April 2026
    • Fixed: Multi-Source Mapping:
      • 1. Ensure all matching results are aligned with the top recommendation list on the Find and Select Service Instance step.
      • 2. When unifying two tag-based unmapped services, and one service get's mapped along the process- searching for related services will result in suggesting the  service as mapped.
      • 3. The loading delay observed when clicking 'Review and Create' in the sidebar has been resolved.
    Version 1.18.3 - March 2026
    New: Introducing Multi-Source Service Mapping – gain a single, trusted view of your services by eliminating fragmented maps and blind spots across discovery and service mapping methods. Unify top-down, tag-based, and ML-powered services into composite service maps. Using a unified service view enables your teams to troubleshoot faster, understand dependencies at a glance, and make better service-aware decisions.
    Version 1.17.2 - January 2026
    Now view the unified tag-based map from within the CMDB workspace.
    Version 1.17.0 - December 2025
    New: Now view the unified tag-based map from within the CMDB workspace
    Version 1.16.3 - August 2025
    • New:
      • A tag-based mapping workspace that helps you visualize and manage tag-based services more efficiently.
      • Additional properties added to improve and improve the information included in application service candidates.
    • Changed:
      • Improved filtering of non-operational or retired servers.
      • Improved filtering of noise from application service candidates and Service Fingerprints.
    Version 1.15.2 - May 2025
    Changed: A limit of 200 service candidates generated per tag-based service family.
    Version 1.15.0 - February 2025
    New: Added Service Fingerprint as a source in the Name Suggestion - In the application Service Suggestions tab for ML powered Candidates, the application service candidates will now have Service Fingerprint as one of the sources in the Name Suggestion.
    Version 1.14.1 - November 2024
    • New: Service fingerprint - new tab on ML candidates page that shows application service ML candidates grouped by service fingerprint of smart content.
    • Fixed: Several PRB fixes
    Version 1.13.0 - August 2024
    • New: Filters for avoiding redundant recomputations on discovered and tag-based services
    • Changed:
      • Added columns "install status" and "class" to 'Unmapped servers without candidate' list in Service mapping plus navigation page.
      • Added a filter to show most recent discovery in the last 90 days
    Version 1.12.3 - May 2024
    Changed: Disabled Application service candidates - smart EP naming job
    Version 1.11.1 - February 2024
    • New: Preview Map for ML Powered Candidates loads Unified Map
    • Changed:
      • Support for Page Layout 3.0
      • UX improvements
    Version 1.10.3 - December 2023
    Fixed: Fixed regression in Readiness page job stuck messages.
    Version 1.10.0 - November 2023
    New ACL and ACL role added for table sa_ml_application_service_candidate_to_server.
    Version 1.9.0 - August 2023
    • New:
      • Domain separation support was added for this application.
        • In domain-separated instances only leaf domains can use the app features.
    • Fixed:
      • Absent connections will not be shown in the candidate preview map.
      • Includes valid operational status and install status in the candidate similar to TD behavior.
    Version 1.8.0 - May 2023
    • What's New: Automated Service Suggestions:
      • Update existing application services based on service suggestions that are generated using Machine Learning. 
      • Two new sources for candidate name suggestions (loadbalancer name & process name)
      • Candidate name suggestion and candidate name suggestion source fields are populated according to the priority list.
    • Service Mapping Homepage:
      • Search for a server on the homepage
      • Click the Populate Data button on the homepage to refresh all the tiles and widgets with the latest data on the homepage.
      • Visualize the count of mapped application services, ML-powered candidates, Mapped servers, and Unmapped servers and get the records in the form of a list by clicking the respective tiles on the homepage.
      • Widgets that display the data of application services based on their operational status, creation method, and business criticality and show the respective list on clicking the widgets Changed
      • Access the ML-powered candidates from the homepage.
      • Access the Readiness Dashboard by clicking the checklist icon on the side navigation on the new homepage
    • Fixed: Automated Service Suggestions:
      • Disable service suggestions with IPV6 IP addresses.
      • Disable service suggestions with invalid host status.
    Version 1.6.0 - November 2022
    • New: Automated Service Suggestions - Create application services based on service suggestions that are generated using Machine Learning.
    • Changed: The retry logic should skip retry on the 'Failed due to missing artifacts' update state. Added automation to clean the existing solution and restart AFP and P2P jobs from scratch.
    • Fixed:
      • ML Dashboard
        • AFP estimation time is calculated incorrectly for a small number of processes.
        • P2P estimation time is calculated incorrectly for a small number of processes.
        • P2P return value isn't consistent for a run load of zero process TP upgrade.
        • The link for "View the Process to Process Connection table" doesn't open in a new window.
        • When drilling down from an empty state to the connection suggestion table, irrelevant records are displayed.
        • Filter on service issues does not handle the use case properly.
        • Filter on service issues does not reveal the problem in each suggestion.
    Version 1.0.2 - February 2022
    Service Mapping Plus offers extended features for Service Mapping. Particularly, an updated version of mapping based on Machine Learning (Predictive Intelligence) is available.