Service Operations Workspace Integrations launchpad release notes

  • Release version: Store
  • Updated June 11, 2026
  • 4 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Service Operations Workspace Integrations Launchpad Release Notes

    The Service Operations Workspace (SOW) Integrations Launchpad is a comprehensive application available on the ServiceNow Store, designed to streamline the management and configuration of IT Operations Management (ITOM) Health integrations. It provides an enhanced experience for viewing, configuring, and managing event connectors, metric policies, and log data inputs, thereby enabling ServiceNow customers to optimize IT infrastructure monitoring, event management, and data ingestion.

    Show full answer Show less

    Key Features

    • Event Connectors: A broad collection of connectors that facilitate seamless integration and real-time event visibility, enhancing event management capabilities.
    • Metric Policies: Advanced management of metric policies allows for proactive monitoring and accurate performance insights into IT infrastructure.
    • Log Data Inputs: Centralized configuration and management of log data inputs from diverse sources, supporting efficient log monitoring and troubleshooting.
    • Integration Health Monitoring: Health widgets and overview pages provide granular insights into integration performance, helping to reduce alert noise through suggestions on alert suppression, compression, CI binding, and metric name mapping.
    • UI Enhancements: Introduction of new UI screens for AWS CloudWatch, AWS S3, Vector Data Inputs, and others, improving user experience in managing data inputs.
    • Support for Additional Data Inputs: Integration with EdgeDelta, GCP Pubsub, Azure EventHub, Cribl, TCP, UDP, Elasticsearch, Glide Syslog, and more to broaden data ingestion capabilities.
    • Improved Overview Pages: Enhanced overview pages for push and pull data inputs and log connectors with auto-refresh and status indicators for better integration management.
    • Activation Features: Added options to activate integrations with AI and improved test and save functionalities to streamline setup processes.

    Key Outcomes

    • ServiceNow customers gain a unified, intuitive interface for managing complex ITOM-Health integrations efficiently.
    • Improved integration health visibility helps optimize system performance and reduce alert fatigue by providing actionable insights.
    • Expanded data input support and enhanced UI capabilities allow for seamless integration of diverse data sources, ensuring comprehensive IT infrastructure monitoring.
    • Regular fixes and enhancements improve reliability, accessibility, and usability, ensuring consistent performance across ServiceNow platform releases.

    Version history for the ITOM Service Operations Workspace Integrations launchpad application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 27.0.4 - April 2026
    • Fixed:
      • AI Insights in Express List breaks when AIOps Experience version doesn't match Now Assist (affects Yokohama and Zurich < ZP5).
      • Integration Launchpad shows "No content available" after upgrading app-sow-integrations-launchpad to v27.0.3 on Yokohama.
      • Activate with AI modal colour not rendering correctly.
      • Grouping Automation rules cannot be saved or updated when active is set to false.
    Version 27.0.3 - March 2026
    • New:
      • Enabled SOW UI screens for AWS CloudWatch Data Input integration
      • Enabled SOW UI screens for AWS S3 Data Input integration
      • Enabled SOW UI screens for Vector Data Input integration
      • Added feature to activate with AI for data inputs integration.
    • Changed: Enhanced overview page for push data inputs to update data input configuration.
    • Fixed: Fixed few minor UI issues.
    Version 26.0.5 - December 2025
    • New:
      • EdgeDelta Data Input
      • GCP Pubsub Data Input
      • Azure EventHub Data Input
      • Added Mapping Context Link from Overview Page
    • Changed:
      • Enhanced Test and Save functionality for Pull Data Inputs
      • Enhanced Cribl Data Input to support Credential Alias
    • Fixed:
      • PRB1911614 - Discrepancy in ServiceNow Docs vs Launchpad when setting up Dynatrace integration
      • PRB1936129 - Unable to save the custom MID integration after updating the field mapping values.
      • PRB1926046 - Improved REST API integration Set-up instruction page
      • PRB1916918 - Cribl Data Input is incorrectly available in Xanadu
    Version 22.9.6 - October 2025

    Fixed: Resolved a naming issue where some applications displayed the plugin name instead of the actual application name.

    Version 22.9.5 - August 2025
    • New:
      • Added support for Metric Connectors from Integration Launchpad.
      • Added support for Cribl Health Log Analytics Data Input (Log Connector)
      • Added ITOM Gateway status for Ingest connectors in Overview Page of Log Connector
      • Added minimum version requirement modal
      • Added option to create Mid Web Server from Provide Details page of REST API Log connector.
    • Changed:
      • Improved Overview Page for Log Connectors
      • Improved auto refresh of Overview page for Log Connectors
    • Fixed:
      • Fixed accessibility issues
      • Fixed minor issues in overview page
      • Cancel button on the Edit popup is unresponsive and does not close the popup when clicked
      • Save/next button sometimes redirect user to the browse integration page
    Version 22.8.6 - June 2025
    • Fixed:
      • PRB1884316 - Integration Launchpad not working with HLA versions prior to February.
      • PRB1890903 - Push Connector Instance Deletion Issue Not Created via Integration Launchpad.
      • PRB1892575 - Integration created for a Dynamic CI service in SRM has a blank "Default CI" field.
    Version 22.8.5 - May 2025
    • New:
      • Added integrations to the following Health Log Analytics Data Inputs:
        • REST Data Input
        • MID Server Data Input
        • Kafka Data Input
        • Azure Log Analytics Data Input
      • Added support for following components in Overview page of data input
        • Added link for Log Viewer in Context menu
        • Added dynamic to show the status of the data input
        • Added calculated detection score in the overview page
    • Fixed:
      • Fixed performance issue with overview page
      • Fixed translation issues
      • Fixed accessibility issues
      • The error message is unclear when the custom connector fails to update while in activated mode.
    Version 22.7.7 - February 2025
    • New:
      • Added integrations to the following Health Log Analytics Data Inputs:
        • TCP Data Input
        • UDP Data Input
        • Elasticsearch Data Input
        • Glide Syslog Data Input
      • Added an Overview page for Health Log Analytics Data Inputs to display granular integration status.
    Version 22.4.5 - June 2024
    • New:
      • Existing integrations -> related events tab health state widget
      • The Integration health widget allows users to understand integration performance and how to improve it.
      • Optimize integrations by monitoring their health through an overview of performance using recent events in Integration Launchpad.
      • Realize the value or identify improvements needed for reducing the noise of alerts.
      • Get suggestions on how to improve core aspects of alert health, including alert suppression, compression, CI binding, metric name mapping, and new alert tags.
    Version 22.3.2 - March 2024
    • New:
      • Assigned group field for new connectors
      • Custom connector attribute mapping from received JSONs
    • Changed: Align logos with the Express List repository.
    Version 22.2.3 - February 2024
    Small fixes.
    Version 22.2.1 - November 2023
    No changes.
    Version 22.1.1 - August 2023
    • Introducing Integrations Launchpad: Streamline Your ITOM-Health Integrations
    • Discover a revolutionary solution, Integration Launchpad, that provides a new and updated experience for viewing, configuring, and managing all your available ITOM-Health integrations. With Integrations Launchpad, you can effortlessly optimize the power of your IT Operations Management by seamlessly managing the following key components:
      • Event Connectors: Simplify event management by leveraging a wide range of connectors tailored to your specific needs. Integrations Launchpad offers a comprehensive collection of event connectors, ensuring seamless integration and real-time visibility into your critical events.
      • Metric Policies: Unleash the full potential of metric intelligence with our advanced metric policies. Integrations Launchpad empowers you to configure and manage metric policies, enabling proactive monitoring and accurate performance insights for your IT infrastructure.
      • Log Data Inputs: integrate and centralize log data from various sources using Integration Launchpad. Allowing you to configure and manage log data inputs, enabling efficient log monitoring and analysis for updated troubleshooting and security.
    • Integrations Launchpad revolutionizes the way you approach ITOM-Health integrations. With its intuitive interface and powerful features, it empowers you to streamline your operations, increase efficiency, and gain valuable insights from your IT infrastructure.