Service Reliability Management release notes

  • Release version: Store
  • Updated September 10, 2025
  • 1 minute to read

    • Version history for the Service Reliability Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 6.4.1 - September 2025
    Fixed: Service Reliability Dashboard with bug fixes, interactive (clickable) events, and fix for for slo table rendering improvements.
    Version 6.4.0 - August 2025
    For ServiceNow customers with teams modernizing into, or already practicing, Site Reliability Engineering (SRE), the Service Reliability Management (SRM) application provides a self-serve, guided experience for on-call teams to autonomously manage the health of their technical services using SRE principles. The experience is built using the Service Operations Workspace application and combines ITOM and ITSM capabilities into a single service operations workflow. Key capabilities include team-based access, self-serve on-call scheduling, and service-level objectives.