Service Operations Workspace Supervisor Dashboard release notes

  • Release version: Store
  • Updated August 6, 2026
  • 2 minutes to read

    • Version history for the ServiceNow® Service Operations Workspace Supervisor Dashboard application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.3.3 - August 2026
    • Changed: AIOps Supervisor Homepage updated for Otto branding. All text and icon references to "Now Assist" are replaced with "Otto" for brand consistency. No functional changes are introduced.
    • Fixed: The AIOps Supervisor Homepage now remains responsive even with a large number of teammates.
    Version 1.1.0 - July 2026
    • Changed:
      • Express List accessibility improvements. The Express List is now fully accessible to users with low vision, expanding the user base and ensuring compliance with international accessibility standards and regulations.
      • Consolidated ACLs for access control management. Access control lists have been consolidated to better follow security best practices, reducing risks and simplifying management.
      • Link View topology visualization accessibility. Link View topology visualization now meets accessibility standards while maintaining usability and performance.
    • Fixed:
      • The Express List layout has been corrected to properly adapt for narrow viewports and no longer breaks at certain screen sizes.
      • Unintended double scrollbars in accessibility reflow mode have been eliminated.
      • The Express List columns now display correctly in Japanese and CJK languages, resolving translation and layout issues.
      • The Express List live list functionality now properly triggers and updates in real time.
      • The "update available" banner no longer appears incorrectly when resuming the live list.
      • Saving an Alert Management Rule with "Create Incident Advanced" now works in all scenarios.
      • Operators with more than five assignment groups can now see their created Enrich automations in the Enrich module.
      • Alerts manually removed from a group are no longer automatically re-added.
      • A broken documentation link in the alert automation configuration has been fixed.
      • Dynatrace Monitor setup instructions in the Launchpad have been updated to match the current Dynatrace console.
      • The "Tags" label in the Launchpad is now correctly translated across contexts.
      • Concatenated strings causing grammatical issues in certain languages have been separated for correct localization.
      • Launchpad forms now match the approved design at 400% zoom.
      • Dotted connection lines in Link View now appear when connected CIs are returned from the backend.
      • The Simulation UI now displays "This automation" or the saved automation name instead of "MIXED" or "CMDB" labels for Mixed or CMDB group types.
      • The "All Time (Last 180 days)" option now shows as selected in the time range picker and is correctly translated.
      • Service health percentages now display correctly in locales using a comma as the decimal separator.
      • Ellipsis menu items in the Log Viewer now display in the user's language setting.
      • Backspace behavior in Extended mode is now correct.
      • The evt_mgmt_admin role now has write access to Express List properties.
    Version 1.0.11 - June 2026
    • The AIOps Supervisor Homepage is a role-tailored workspace designed for NOC supervisors and AIOps managers overseeing AI-driven IT operations. It provides a unified, real-time view of both active operational work and autonomous AI activity across the environment.
    • A key metric on the page — Time Saved Using AI — gives supervisors a tangible signal of AIOps value, calculated from the volume of alerts resolved and analyzed autonomously versus what would have required manual effort.
    • The homepage is available as part of the Service Operations Workspace and targets organizations running Event Management with Alert Automation and Autonomous Grouping enabled.