--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # SOW Synthetic Monitoring release notes # SOW Synthetic Monitoring release notes {#ariaid-title1} Release version: Store Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of SOW Synthetic Monitoring Release Notes The Synthetic Monitoring application on the ServiceNow Store enables organizations to proactively monitor the performance, availability, and reliability of critical API endpoints and services. By simulating user transactions, it helps detect issues early, optimize user experience, and maintain service health. The product evolves regularly to enhance security, usability, integration, and monitoring capabilities, ensuring alignment with platform standards and customer needs. Show full answer Show less ## Key Features * **Multi-Application Service Support:** Associate a single synthetic monitor with multiple application services to accurately model shared infrastructure and maintain CMDB relationships. * **API Insights Integration:** Create synthetic monitors directly for discovered APIs cataloged by API Insights, with automatic endpoint URL and HTTP method mapping, including bulk creation and service/support group auto-population. * **Authentication Enhancements:** Support for JWT authentication and unified secrets gateway for MID Server compliance, alongside Basic Auth backward compatibility, enabling secure and flexible credential management. * **REST API for Monitor Management:** Full CRUD operations and bulk CSV/JSON support allow programmatic creation, updating, and management of monitors, facilitating integration with CI/CD pipelines and large-scale deployments. * **One-Click Monitor Creation from Incidents:** Automatically identify unmonitored endpoints related to incident-affected services and create monitors directly from incident forms, expanding proactive monitoring coverage. * **Run Monitors from Existing MID Servers:** Execute synthetic HTTP checks using existing MID Servers without additional infrastructure, simplifying deployment. * **Improved Assertions and Filtering:** New response time and body content assertions enhance test accuracy, while improved filtering and bulk edit capabilities streamline monitor management. * **Security and Compliance:** Strengthened MID Server security, ECC Queue authorization, remediation of vulnerable libraries, and enforcement of platform compliance requirements. * **Alert and Dashboard Enhancements:** Full alert context with history and tagging improves troubleshooting, and synthetic data integration with Service Observability dashboards offers unified monitoring views. ## Improvements and Fixes * Resolved issues with monitor executions displaying incorrect HTTP error responses or stuck statuses. * Corrected display of monitor status fields to show meaningful labels instead of numeric codes. * Addressed ECC Queue management to prevent indefinite growth and ensure reliable monitor execution. * Enhanced UI responsiveness and fixed layout and navigation issues for smoother user experience. * Prevented duplicate HTTP endpoint creation and enforced single MID Server per location. * Fixed permission scoping and data access to ensure security and role-appropriate visibility. * Improved type-ahead filtering and stopped deleted monitors from continuing to run. ## What Customers Can Expect ServiceNow customers deploying Synthetic Monitoring will benefit from a robust, scalable platform for proactive service performance management. The application supports complex service relationships, flexible authentication methods, and seamless integration with existing ServiceNow components and workflows. Customers can efficiently manage monitors at scale, gain deeper insights through enriched alert context and dashboards, and maintain compliance with strengthened security controls. These enhancements lead to improved service reliability, faster troubleshooting, and automated expansion of monitoring coverage aligned with incident management. Version history for the SOW Synthetic Monitoring application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 1.9.4 - October 2026 : * Changed: * Synthetic Monitoring is updated to address platform and compliance requirements that include alignment with data model and read-only field requirements, API access controls for Stats API and GraphQL Aggregate API calls, and removal of unsupported data model exceptions. * MID Server security and ECC Queue authorization have been strengthened. Synthetic Monitoring now supports credential access mode validation and ECC Queue authorization requirements for synthetic monitor execution. {#store-rn-itom-sow-synthetic-monitoring__ul_oqt_mtd_tkc} * Fixed: * Security and platform compliance issues have been fixed for remediation of vulnerable libraries and updates required by platform security directives. * API Insight data handling has been corrected. Unsupported $characters have been removed from cmdb_ci_api_component_recordsdata resources. * Synthetic Monitor status display has been corrected. Status fields now display the appropriate choice labels instead of numeric values. {#store-rn-itom-sow-synthetic-monitoring__ul_lyc_ntd_tkc} Version 1.9.2 - September 2026 : * New: Synthetic monitoring now supports multiple Application Services per check. Admins can associate a single HTTP endpoint or API with several application services, preserving all relationships in the CMDB database. The synthetic monitor creation form offers a multi-select application service field to enable teams to model shared infrastructure and maintain accurate service ownership. * Changed: ECC Queue Auto-Purge job now reliably removes stale and orphaned synthetic monitoring records. The job deletes old completed messages, flags stuck or orphaned entries as errored, and identifies messages from disabled monitors. This prevents indefinite queue growth and confirms only active work remains. * Fixed: MID-executed synthetic checks have been corrected to display actual HTTP error responses. Checks now accurately report when an endpoint responds with an error (such as 401), instead of showing "No response" when a real reply is received. Event descriptions now include actual versus expected values for failed conditions, improving diagnostic clarity. Version 1.8.0 - August 2026 : * New: * Create synthetic monitors for APIs discovered using API Insights * Synthetic Monitoring now supports creating and managing monitors for discovered API components. Users can create synthetic HTTP monitors targeting API endpoints cataloged by API Insights, with automatic mapping of endpoint URL and HTTP method. Bulk creation is supported, and monitors can be created for both traditional HTTP endpoints and discovered APIs using the same interface. * Service and support group fields are auto-populated for discovered API monitors. When a discovered API has a relationship to a parent service, the service and support group fields are automatically populated and displayed as read-only on the monitor form. * Monitor records now indicate the type of endpoint being monitored. Each monitor is tagged as either a traditional HTTP endpoint or a discovered API, allowing users to filter and sort monitors by endpoint type in the list view. * Frontend dropdowns now list only valid, probe-ready discovered APIs. The Discovered API selector in the monitor creation form is populated with API components that are operational and have supported HTTP methods. {#store-rn-itom-sow-synthetic-monitoring__ul_ctr_331_bkc} {#store-rn-itom-sow-synthetic-monitoring__ul_ckv_331_bkc} {#store-rn-itom-sow-synthetic-monitoring__ul_jdn_331_bkc} Version 1.7.1 - July 2026 : * New: * Synthetic Monitoring now supports JWT authentication and unified secrets gateway for MID Server compliance. All monitor types execute successfully on JWT-authenticated MID Servers, with backward compatibility for Basic Auth. Credential retrieval uses unified secrets gateway, ensuring correct data mapping and exposure classification. Mixed authentication fleets are supported without regression. * Bulk edit functionality enables enhanced monitor management. Duplicate monitor creation is prevented during bulk re-upload. Synthetic monitoring automatically picks service or support group relationships when there is one. * Fixed: Monitor execution stability and performance have been improved for high-volume customers. ECC queue saturation and cache overflow issues have been addressed to ensure monitors reliably transition from pending to executed state. Monitor executions via ACC now scale efficiently. Version 1.6.0 - June 2026 : * Synthetic Monitoring -- Defect Fixes * Usability * Alerts tab controls (Edit, Export, Personalized Fields) are now fully responsive. * Express List search returns accurate results for all search terms. * Dashboard navigation from a Service Observability table no longer briefly shows a "Page not found" error. * Monitor layout no longer shifts after saving. * Modal padding and styling are corrected across endpoint selection, confirmation, and recommendation card views. * Monitor Accuracy * Monitor status now correctly reflects test location availability when a location goes offline. * Tests using HEAD and OPTIONS HTTP methods no longer get stuck in PENDING state. * Performance * Saving or viewing a monitor record is significantly faster, resolving delays that previously exceeded 4 seconds. * Data Integrity * Duplicate HTTP endpoints can no longer be saved. * The MID Server Location API now correctly enforces a one MID server per location limit. * Platform \& Infrastructure * Code signing signatures are now included for MID Server Script Includes. * ACC plugins for unsupported ARM64 architectures are no longer bundled with Synthetic Monitoring. * Localization improvements Version 1.5.1 - March 2026 : * NewREST API for Monitor ManagementYou can now create, update, and manage synthetic monitors through our REST API with support for both JSON and CSV formats. * Import existing tests from other monitoring vendors quickly and efficiently * Deploy hundreds or thousands of monitors programmatically to match your organization's growth * Integrate monitor creation into your existing CI/CD pipelines, service catalog requests, or change management processes {#store-rn-itom-sow-synthetic-monitoring__ul_wfl_zll_m3c} * Key capabilities: * Full CRUD operations for synthetic monitors * Bulk operations via CSV upload for large-scale deployments * JSON API for programmatic integration with existing tools and workflows {#store-rn-itom-sow-synthetic-monitoring__ul_bjf_1ml_m3c} * One-Click Monitor Creation from IncidentsWhen investigating incidents involving services with relationships to unmonitored endpoints, you can now create synthetic monitors with a single click directly from the incident form. * Instantly convert reactive incident response into proactive monitoring coverage * Ensure you're alerted to issues before they impact users again * ServiceNow automatically identifies unmonitored endpoints related to the affected service using CMDB relationships {#store-rn-itom-sow-synthetic-monitoring__ul_n45_1ml_m3c} * How it works: * ServiceNow analyzes the incident and identifies related services and endpoints * Unmonitored endpoints are flagged with a one-click option to create synthetic monitors * Monitors are automatically configured * Your monitoring coverage expands organically as your team responds to incidents {#store-rn-itom-sow-synthetic-monitoring__ul_vmz_1ml_m3c} {#store-rn-itom-sow-synthetic-monitoring__ul_u1t_xll_m3c} Version 1.4.4 - December 2025 : * New: * Faster troubleshooting with full alert context * You can now view the complete alert history for any monitor and dive directly into each alert's details. Additional you will now be able to move from an alert straight back to that monitor's recent results, giving teams a seamless, end-to-end path for faster issue identification and resolution. {#store-rn-itom-sow-synthetic-monitoring__ul_ngm_53z_mhc} * Smarter alert organization with tags * Alerts generated by a monitor now inherit and display tags, making it easier to filter, group, and understand alert context across services and environments. {#store-rn-itom-sow-synthetic-monitoring__ul_hhf_v3z_mhc} * Expanded coverage for OAuth-protected endpoints * Synthetic Monitoring now supports endpoints that require OAuth credentials, allowing you to validate availability and user journeys across more of your secured services. {#store-rn-itom-sow-synthetic-monitoring__ul_vl4_v3z_mhc} {#store-rn-itom-sow-synthetic-monitoring__ul_djr_53z_mhc} * Fixed: Authorization headers for MID and current instance locations now work as expected (PRB1954216). Version 1.3.1 - August 2025 : * New: * Run Tests from Your Existing MID Server * Execute synthetic HTTP checks directly from your MID Server--no need for additional infrastructure like Agent Client Collectors. Simplify deployment using tools you already trust. {#store-rn-itom-sow-synthetic-monitoring__ul_n5b_cqk_1gc} {#store-rn-itom-sow-synthetic-monitoring__ul_bxz_bqk_1gc} * Create HTTP Endpoints In-Form * Add new HTTP endpoints directly within the Synthetic Monitoring form. No context switching, just faster setup and onboarding of new services. {#store-rn-itom-sow-synthetic-monitoring__ul_vjf_dqk_1gc} * Assign Alerts to Support Groups * Route alerts to the right team automatically by assigning support groups per monitor. Speed up triage and improve service reliability. {#store-rn-itom-sow-synthetic-monitoring__ul_hpm_dqk_1gc} Version 1.2.4 - June 2025 : * New: Synthetic Data integration with Service Observability dashboards: Synthetic monitoring data can now be integrated into Service Observability dashboards, providing a unified view that accelerates issue detection and resolution. By combining proactive synthetic tests with real-time telemetry, teams can quickly identify anomalies, correlate signals, and pinpoint root causes streamlining incident triage and minimizing downtime. * Fixed: * Improved type-ahead filtering logic: Enhanced the filtering algorithm in type-ahead inputs to return more accurate and relevant results, improving user experience when configuring or selecting monitors (PRB1893072). * Resolved issue with deleted monitors continuing to run: Fixed a bug that caused synthetic monitors to continue executing after deletion. Deleted monitors are now fully removed and no longer generate traffic or results post-deletion. * Permission scoping corrections: Addressed multiple permission scoping issues to ensure users only access data and actions appropriate to their roles. This improves both security and usability across the application. {#store-rn-itom-sow-synthetic-monitoring__ul_ntc_d5m_nfc} {#store-rn-itom-sow-synthetic-monitoring__ul_nx4_b5m_nfc} {#store-rn-itom-sow-synthetic-monitoring__latest-store-rn-itom-sow-synthetic-monitoring} {#store-rn-itom-sow-synthetic-monitoring__latest-store-rn-itom-sow-synthetic-monitoring} Version 1.2.3 - May 2025 : * We're excited to announce a new release of the Synthetic Monitoring App with powerful improvements designed to improve performance, flexibility, and usability. Here's what's new: Run Monitors from ServiceNow-Hosted Locations * Execute synthetic monitors from ServiceNow-hosted location, enabling closer integration with your instance and reducing the need for external test runners. * Run synthetic monitors from multiple test locations * New Assertions: Response Time and Body Content * Response Time Assertion: Ensure that your services are meeting performance expectations by setting thresholds for response times. * Body Content Assertion: Validate that specific content exists (or doesn't) in the response body, enabling more accurate end-to-end checks. {#store-rn-itom-sow-synthetic-monitoring__ul_dn1_cgy_1fc} * Bulk Edit Capabilities * * Update inputs across multiple monitors simultaneously * Modify locations, credentials, or alerts in just a few clicks {#store-rn-itom-sow-synthetic-monitoring__ul_e54_cgy_1fc} * Improved Filtering and Usability Enhancements * Improved filtering logic with smarter, more intuitive UI {#store-rn-itom-sow-synthetic-monitoring__ul_j5g_dgy_1fc} {#store-rn-itom-sow-synthetic-monitoring__ul_cp2_bgy_1fc} {#store-rn-itom-sow-synthetic-monitoring__ul_lpr_zfy_1fc} Version 1.0.1 - March 2025 : For this release, the name of the app has changed from SOW Synthetic Monitoring to Synthetic Monitoring. Version 1.0.0 - February 2025 : The synthetic monitoring application empowers organizations to proactively manage and improve the performance and availability of critical services. By simulating user transactions on API endpoints, this solution identifies performance bottlenecks, ensures uptime, and optimizes user experiences.