---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes

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    - store

ft:locale :

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ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

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---

# IT Service Management AI voice agent collection release notes

# IT Service Management AI voice agent collection release notes {#ariaid-title1}

* Release version: Store
* 
* Updated December 11, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Version history for the ServiceNow®
IT Service Management AI voice agent collection application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

Version 1.1.4 - December 2025
:   Empower your IT help desk with AI Voice Agents designed for IT Service Management. Deliver natural, intelligent phone interactions that instantly resolve routine IT requests, incidents, and access tasks - no waiting, no
    hassle. Available 24/7, the AI Voice Agents can understand everyday language, guiding employees through application troubleshooting and configuration, ticket creation, and service updates simply by speaking. This contains a
    collection of prebuilt AI Voice Agents to enable rapid deployment, reducing call volumes and freeing your IT staff to tackle complex challenges.