IT Service Management AI voice agent collection release notes

  • Release version: Store
  • Updated December 11, 2025
  • 1 minute to read

    • Version history for the ServiceNow® IT Service Management AI voice agent collection application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.
    Version 1.1.4 - December 2025
    Empower your IT help desk with AI Voice Agents designed for IT Service Management. Deliver natural, intelligent phone interactions that instantly resolve routine IT requests, incidents, and access tasks - no waiting, no hassle. Available 24/7, the AI Voice Agents can understand everyday language, guiding employees through application troubleshooting and configuration, ticket creation, and service updates simply by speaking. This contains a collection of prebuilt AI Voice Agents to enable rapid deployment, reducing call volumes and freeing your IT staff to tackle complex challenges.