Password Reset for Virtual Agent release notes

  • Release version: Store
  • Updated July 31, 2025
  • 2 minutes to read

    • Version history for the Password Reset for Virtual Agent on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 5.0.6 - August 2025
    Fixed minor bugs
    Version 5.0.5 - May 2025
    Fixed minor bugs.
    Version 5.0.4 - August 2024
    • Fixed:
      • Resolved issue with Change Password topic in Now Mobile App
      • Resolved issue where Reset Password topic was not publishing properly
    Version 5.0.3 - February 2024
    • New: Added support for Soft PIN token expiration
    • Changed: Soft PIN tokens issued to end-users will now expire
    Version 5.0.2 - November 2023
    Minor fixes.
    Version 5.0.1 - February 2023
    New: Added the enrollment topic support for Password Reset for Virtual Agent.
    Version 4.1.1 - November 2022
    • New:
      • Password Reset topic
        • IVR support
        • Auto-generated passwords for end users
    Version 4.0.2 - August 2022
    New:
    • Extended asynchronous password reset support to the Virtual Agent topics.
    • Updated existing topics to address the user enumeration issues for parity with the web experience.
    Version 3.1.1. - May 2022
    • New:
      • Added custom components for the change password conversation to extend support to third-party credential stores in the Virtual Agent web client.
      • Added NLU models for additional languages.
    Version 3.0.5 - February 2022
    • New:
      • Topics republished for San Diego compatibility
      • Actionable notifications for password expirations
    Version 2.0.0 - December 2021
    • Deflection tracker added to topics to improve Virtual Agent Analytics
    • Language support added for conversational flows and NLU models for the following:
      • Brazilian Portuguese
      • Chinese Simplified
      • Italian
      • Japanese
      • Korean
      • Spanish
    Version 1.3.2 - September 2021
    Fixed: Removed duplicate configuration records for Virtual Agent issue auto-resolution.
    Version 1.3.1 - August 2021
    • New:
      • Added French and German language support for virtual agent topic flows
      • Added French and German language support for NLU intents
      • Increased NLU model confidence threshold to improve accuracy performance
    Version 1.2.0 - June 2021
    • New:
      • Updated Password Change topic to allow additional attempts for incorrectly inputted password
      • Minor verbiage changes to Password Change and Password Reset topics
    Version 1.1.0 - April 2021
    • New:
      • Password Reset for Virtual Agent includes several predefined topic conversations designed to help your users complete credential and account related issues. These topics focus on the below use cases:
        • Password Reset
        • Password Change
        • Account Unlock
    Version 1.0.1 - March 2021
    • New:
      • Password Reset for Virtual Agent includes several predefined topic conversations designed to help your users complete credential and account related issues. These topics focus on the below use cases:
        • Password Reset
        • Password Change
        • Account Unlock