Service Builder release notes

  • Release version: Store
  • Updated July 9, 2026
  • 4 minutes to read

    • Version history for the Service Builder application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 202607.0.0 - July 2026 (Zurich+)
    • Changed: Security Enhancements
    • Fixed:
      • PRB2039510 - Fixed an issue where clearing the team field values didn't transfer during publishing
      • PRB2035654 - Fixed an issue with the tooltip on the lifecycle fields
      • PRB1998194 - Fixed an issue that caused cascade deletions of previously draft, now published services when the scheduled job 'asset - create asset delayed sync' ran
    Version 202601.0.1 - March 2026 (Zurich+)
    • Fixed:
      • PRB1961526 -The current user was being incorrectly added to the delegate related list on publish
      • PRB1972256 - When publishing a service in service builder with asset tags, when deleting the DRAFT record, the published record would also get deleted because of a cascade delete rule on asset tags.
    Version 202601.0.0 - January 2026 (Yokohama+)
    Updated version to fix the issue where newer versions weren't showing up in the store because of the version convention change.
    Version 3.6.1 - December 2025 (Yokohama+)
    • Changed: Security enhancements
    • Fixed: PRB1939935 - Fixed an issue that could cause the Lifecycle status of an offering to update to 'none' in service builder.
    Version 202507.0.0 - August 2025
    • New: Renaming application service to service instance per updated CSDM naming conventions.
    • Fixed:
      • PRB1897752 - Removed outdated lifecycle business rules. In particular ones required operational status to only more forward or required parent services to be operational.
      • PRB1818579 - fixed an issue where the "Create New Business/Technology management Service Button" wasn't showing up for the service admin role.
    Version 3.5.0 - May 2025
    • New: Added Managed by, Department, and Company fields to the business service, technical service, and service offering flows to help with DORA compliance.
    • Fixed
      • PRB1840840 - Fixed an issue where service_classification was getting a non-value for non English installs.
      • PRB1844774 - Fixed an issue where the 'internal and external' option for the 'consumer' field was showing up. This option is not appropriate for offerings.
      • PRB1872006 - Fixed an issue where the 'managed by' field wasn't getting saved when editing a Draft service.
    Version 3.3.0 - February 2025
    Fixed PRB1790283: Fixed a case where service offerings that are in the 'waiting for approval' state don't show up in service builder, which made it seem like the service offerings never got created.
    Version 3.2.6 - December 2024
    Fixed: PRB1804842 - Error when submitting service: Status can only move forward to retiring or retired or obsolete from operational.
    Version 3.2.2 - November 2024
    Fixed: Accessibility issues across Service Builder.
    Version 3.1.3 - August 2024
    • New: Added the word [DRAFT] before the names of service and offering draft records to easily distinguish them from published items.
    • Fixed: Fixed a defect where duplicate service offerings were causing a business rule to fire that prevented a draft offering to be successfully published.
    Version 3.0.3 - February 2024
    • New: Cancel check out of a service or offering. When viewing a service or offering in Service Builder, click the Cancel button to cancel the check out of the service and/or offering and any changes you made. This action deletes the draft version and reverts the service or offering to its original state.
    • Changed:
      • Service Builder now uses the standard app shell and will not open in a new tab.
      • View Service Builder in the Next Experience theme.
    Version 2.2.2 - August 2023
    • New:
      • New approval process for services and service offerings
        • Improved checkout experience to edit services and offerings. Check out a service or a single child offering one at a time. When you check out the service, you don't have to check out all its child offerings.
        • Use updated fields, tooltips, and guidance text to help you to:
          • Define service teams for offerings.
          • Define the technical service relationships to application services.
    • Fixed:
      • Fixed an issue where when publishing a service with a very large number of DRAFT offerings, the publish would time out and offerings could be lost.
      • Fixed an 'internal server error (500)' that could happen when viewing the list of services in certain cases.
    Version 2.1.4 - February 2023
    • Changed:
      • Reverse the relationship on business service to business capability relationship
      • Make Service Builder and its related components as part of Shared Platform Capability and should not require any ITSM license starting Utah and this release
      • Removed com.snc.sla.contract2 explicit plugin dependency, installing the Service Portfolio Management depenecy should install the com.snc.sla.contract2 plugin
    • Fixed:
      • Documentation link goes to correct release
      • When using Service Builder to edit a Service Offering record, 'Selected groups' was not getting updated/saved resulting in data loss
    Version 2.0.7 - July 2022
    Fixed: Fixed the KPI group mappings in Service Builder when Digital Portfolio Management is enabled.
    Version 2.0.6 - May 2022
    Changed: The Service Builder application route (in the URL) changed to now/builder to better integrate with the DPM 2.1 Workspace application route (which changed to now/dpm).
    Version 1.1.3 - April 2022
    Changed: Service Level Management - Contract Management Integration - com.snc.sla.contract2 was added as a dependency for Service Builder.
    Version 2.0.5 - March 2022
    Minor fixes.
    Version 1.1.2 - February 2022
    New: Users are allowed to add KPIs to their services and offerings
    Version 1.0.0 - September 2021
    Use Service Builder to create services and their corresponding offerings quickly and easily in a guided, step-by-step flow. Helpful hints and descriptions explain the critical fields and values, and their purposes.