--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Shift Planning release notes # Shift Planning release notes {#ariaid-title1} Release version: Store Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Shift Planning release notes The Shift Planning application on the ServiceNow Store enables managers and supervisors to efficiently configure and manage workforce scheduling. It supports features such as shift assignments, shift swaps, schedule adherence, and time off requests, enhancing operational efficiency and agent engagement. Show full answer Show less ## Key Features * **Shift Management and Scheduling:** Managers can create, assign, and move agents between schedules, including location-based holiday calendars to plan shifts accurately by region. * **Agent Shift Signup:** Agents can sign up for available shifts, with notifications sent to both agents and managers. * **Schedule Views and Navigation:** New tabs and navigation items for Shifts, Shift Swap, Schedule Adherence, and Time Off Requests have been added to the Customer Service Management (CSM) and Field Service Management (FSM) workspaces, providing streamlined access. * **Calendar Integration:** Workforce Optimization (WFO) calendars can be synchronized with Outlook, and recurring meetings and training events can be created by managers and agents. * **Time Zone and Localization Support:** Ability to select time zones for work shifts and on-call shifts, along with localization support to accommodate global teams. * **Enhanced Scheduling Tools:** Features such as filtering, searching, pagination for schedules and shifts, and inclusion/exclusion criteria for applicable groups help manage large and complex schedules. * **Accessibility Improvements:** Multiple fixes have been made to enhance compliance with WCAG standards. ## Key Outcomes * Managers gain greater control and flexibility over workforce scheduling, including the ability to move agents between schedules and manage location-specific holidays, reducing manual adjustments. * Agents benefit from increased autonomy by signing up for shifts and receiving timely notifications, improving engagement and shift coverage. * Improved navigation and workspace integration streamline scheduling tasks within the CSM and FSM environments, enhancing productivity. * Synchronization with Outlook and support for recurring events facilitate better calendar management and planning. * Localization and time zone features ensure the application supports global teams effectively. * Ongoing minor defect fixes and performance improvements ensure the application remains reliable and user-friendly. Version history for the Shift Planning application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 7.7.0 - October 2026 : * New: Added move agents feature from one schedule to other schedule in shift planning as part of the Manager workspace. * Fixed: Made minor defect fixes for this release. {#store-rn-itsm-shift-planning__ul_lbj_zsp_5kc} Version 7.3.0 - September 2026 (Australia) : * New: Added Rejected Time off requests list to Scheduling module * Changed: Improved performance of fetching batch schedules. * Fixed: Fixed minor defects. Version 7.1.1 - July 2026 : Fixed defects Version 7.1.0 - June 2026 : * Added Shifts, Shift Swap, Schedule Adherence, and Time Off Requests tab routes in CSM workspace * Added Schedule and Scheduling Adherence lists in CSM workspace Lists navigation * Added Team Schedule nav item for CSM/FSM Workspace with Shift Planning Manager applicability * Implemented manager role for supervisors to access schedule capabilities * Fixed minor defects Version 7.0.0 - March 2026 : * Manage location‑based holiday calendars to improve workforce scheduling by mapping holidays to specific regions, enabling managers to plan shifts with accuracy, and reducing manual adjustments. * Fixed minor defects Version 6.10.2 - December 2025 : Minor bug fixes. Version 6.9.0 - August 2025 : Minor bug fixes. Version 6.8.0 - May 2025 : * Enables agents to sign up for shifts * Enables managers and agents to get shift signup notifications * New table "Agent Schedule Attribute" enables managers to track agent location and view agent personal event details {#store-rn-itsm-shift-planning__latest-store-rn-itsm-shift-planning} {#store-rn-itsm-shift-planning__latest-store-rn-itsm-shift-planning} Version 6.7.1 - November 2024 : No Major feature changes. Contains minor changes and bug fixes. Version 6.6.1 - August 2024 : * New: * Added ability to synch WFO calendars with Outlook calendar * Added ability to for managers and agents to create recurring meeting and training events * Fixed a few accessibility issues Version 6.4.3 - May 2024 : Fixed: WCAG bugs. Version 6.3.1 - February 2024 : * Changed: Modify existing L1 schedules module * Fixed: Shift swap modal button bug Version 6.2.1 - November 2023 : * New: * Upgraded shifts and schedules to page layout 3.0 * Generating demo data changes for Monthly Schedules {#store-rn-itsm-shift-planning__ul_s3k_wff_2zb} * Fixed: Accessibility issues Version 6.1.4 - September 2023 : * Fixed: * On-call time off not getting displayed up on the proposed cover agent calendar * Leave request description of others was visible to all shift planning users * Save Buttons was not getting enabled while editing meeting and training Version 6.1.2 - August 2023 : * New: Inclusion/Exclusion Criteria Applicable Groups * Changed: Bug fixes Version 5.4.5 - May 2023 : Changed: Forecast historical volumes along with forecasts so that users can compare the patterns. Version 5.4.4 - April 2023 : Fixed: UTC timezone users are unable to view the Shift Calendar, which has been fixed in this version. Version 5.4.3 - March 2023 : * Fixed: Fixed the following minor issues where: * The location filter was not working * The Requested-Save Shift to a Schedule was not working * There was an issue with On-Call OOTB flag during San Diego to Utah release upgrade {#store-rn-itsm-shift-planning__ul_tjz_kyn_qwb} Version 5.4.1 - February 2023 : New: added custom event types in team calendar of manager workspace. Version 5.3.0 - November 2022 : * New: * Agent shift signup feature * To enable the agents to sign up for shifts, you must setthe sn_shift_planning.enable_agent_signup property to true. * Changed: The following label changes to the filters for schedules are automatically made: * State is renamed to Schedule plan state. * Dates is renamed to Schedule plan dates. Version 5.1.7 - November 2022 : * Fixed: * Fixed issue where new shift not searchable * Show overlapping requests of only agents managed by logged in user Version 5.1.4 - September 2022 : * Fixed: * Fixed issue where Shift Calendar fails when there are inactive groups. * Fixed issue where Agent belonging to multiple groups is shown multiple times under schedule creation flow. Version 5.2.3 - August 2022 : * New: * Ability to select timezones for work shifts and on-call shifts. * Managers can assign schedule plans to groups. * Use pagination on the shifts and team calendar. * Use pagination to scroll through your agent's shifts and schedules. {#store-rn-itsm-shift-planning__ul_x5l_wg1_h5b} * Fixed: Enable localization support. {#store-rn-itsm-shift-planning__ul_rtc_tg1_h5b} Version 5.1.2 - May 2022 : * New: * Filtering, search, and pagination capability for schedule plans, work shifts, and on-call shifts. * Agents and managers communicate with each other for approvals using the Compose field in the approval form. * Enable localization support. {#store-rn-itsm-shift-planning__ul_tvy_jvf_jtb} {#store-rn-itsm-shift-planning__ul_lfj_3vf_jtb} Version 5.0.0 - March 2022 : New: Initial Store release for San Diego Version 4.0.9 - February 2022 : Shift planning allows managers and supervisors to configure workforce scheduling.