Shift Planning release notes

  • Release version: Store
  • Updated July 9, 2026
  • 3 minutes to read

    • Version history for the Shift Planning application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 7.1.1 - July 2026
    Fixed defects
    Version 7.1.0 - June 2026
    • Added Shifts, Shift Swap, Schedule Adherence, and Time Off Requests tab routes in CSM workspace
    • Added Schedule and Scheduling Adherence lists in CSM workspace Lists navigation
    • Added Team Schedule nav item for CSM/FSM Workspace with Shift Planning Manager applicability
    • Implemented manager role for supervisors to access schedule capabilities
    • Fixed minor defects
    Version 7.0.0 - March 2026
    • Manage location‑based holiday calendars to improve workforce scheduling by mapping holidays to specific regions, enabling managers to plan shifts with accuracy, and reducing manual adjustments.
    • Fixed minor defects
    Version 6.10.2 - December 2025
    Minor bug fixes.
    Version 6.9.0 - August 2025
    Minor bug fixes.
    Version 6.8.0 - May 2025
    • Enables agents to sign up for shifts
    • Enables managers and agents to get shift signup notifications
    • New table "Agent Schedule Attribute" enables managers to track agent location and view agent personal event details
    Version 6.7.1 - November 2024
    No Major feature changes. Contains minor changes and bug fixes.
    Version 6.6.1 - August 2024
    • New:
      • Added ability to synch WFO calendars with Outlook calendar
      • Added ability to for managers and agents to create recurring meeting and training events
    • Fixed a few accessibility issues
    Version 6.4.3 - May 2024
    Fixed: WCAG bugs.
    Version 6.3.1 - February 2024
    • Changed: Modify existing L1 schedules module
    • Fixed: Shift swap modal button bug
    Version 6.2.1 - November 2023
    • New:
      • Upgraded shifts and schedules to page layout 3.0
      • Generating demo data changes for Monthly Schedules
    • Fixed: Accessibility issues
    Version 6.1.4 - September 2023
    • Fixed:
      • On-call time off not getting displayed up on the proposed cover agent calendar
      • Leave request description of others was visible to all shift planning users
      • Save Buttons was not getting enabled while editing meeting and training
    Version 6.1.2 - August 2023
    • New: Inclusion/Exclusion Criteria Applicable Groups
    • Changed: Bug fixes
    Version 5.4.5 - May 2023
    Changed: Forecast historical volumes along with forecasts so that users can compare the patterns.
    Version 5.4.4 - April 2023
    Fixed: UTC timezone users are unable to view the Shift Calendar, which has been fixed in this version.
    Version 5.4.3 - March 2023
    • Fixed: Fixed the following minor issues where:
      • The location filter was not working
      • The Requested-Save Shift to a Schedule was not working
      • There was an issue with On-Call OOTB flag during San Diego to Utah release upgrade
    Version 5.4.1 - February 2023
    New: added custom event types in team calendar of manager workspace.
    Version 5.3.0 - November 2022
    • New:
      • Agent shift signup feature
      • To enable the agents to sign up for shifts, you must setthe sn_shift_planning.enable_agent_signup property to true.
    • Changed: The following label changes to the filters for schedules are automatically made:
      • State is renamed to Schedule plan state.
      • Dates is renamed to Schedule plan dates.
    Version 5.1.7 - November 2022
    • Fixed:
      • Fixed issue where new shift not searchable
      • Show overlapping requests of only agents managed by logged in user
    Version 5.1.4 - September 2022
    • Fixed:
      • Fixed issue where Shift Calendar fails when there are inactive groups.
      • Fixed issue where Agent belonging to multiple groups is shown multiple times under schedule creation flow.
    Version 5.2.3 - August 2022
    • New:
      • Ability to select timezones for work shifts and on-call shifts.
      • Managers can assign schedule plans to groups.
      • Use pagination on the shifts and team calendar.
      • Use pagination to scroll through your agent's shifts and schedules.
    • Fixed: Enable localization support.
    Version 5.1.2 - May 2022
    • New:
      • Filtering, search, and pagination capability for schedule plans, work shifts, and on-call shifts.
      • Agents and managers communicate with each other for approvals using the Compose field in the approval form.
      • Enable localization support.
    Version 5.0.0 - March 2022
    New: Initial Store release for San Diego
    Version 4.0.9 - February 2022
    Shift planning allows managers and supervisors to configure workforce scheduling.