Process Mining for external data release notes

  • Release version: Store
  • Updated March 12, 2026
  • 2 minutes to read

    • Version history for the Process Mining for external data application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 29.5.0 - March 2026
    • New: Support pagination and sorting for external data table list
    • Fixed:
      • Ability to delete an external data source whose tables were not created
      • Conflicting Date: Time Format on External Data Import
    • Accessibility fixes: Show records fixed for analyst users
    Version 28.8.4 - September 2025 (Zurich)
    No updates.
    Version 28.8.2 - August 2025 (Zurich)
    Fixed: Analyst user issues with external data projects- Internationalization fixes- "Proceed to Integration hub" tab issue.
    Version 27.7.1 - July 2025 (Yokohama)
    Fixed: Record data generation issue.
    Version 26.16.11 - July 2025 (Xanadu)
    No additional fixes.
    Version 27.6.3 - May 2025 (Yokohama)
    No additional changes.
    Version 26.16.8 - March 2025 (Xanadu)
    There are no additional changes in Process Mining for external data.
    Version 27.6.1 - February 2025 (Yokohama)
    • New:
      • Additional breakdown capacity for Process Mining on external data
      • Ability to import a maximum of 10 breakdown fields enabling to segment and analyze specific subsets of the external process data using Process Mining.
    Version 26.16.6 - January 2025 (Xanadu)
    • Fixed:
      • Ability to Edit dataset
      • Ability to add relevant breakdowns from guided project setup (Project builder)
    Version 26.16.1 - November 2024 (Xanadu)
    No fixes.
    Version 26.13.1 - August 2024
    Minor bug fixes.
    Version 25.6.3 - February 2024
    • New:
      • Ability to create multidimensional model(multiple tables) on external data connected to ServiceNow tables
      • Ability to create a project with a preconfigured table once the external dataset is imported and processed
    • Fixed: Dark theme and translation fixes
      • Clustering on the external data table from the analyst workbench
      • Edit dataset journey completion fix
    Version 24.0.4 - November 2023
    • Changed: Contextual changes
    • Fixed: No major fixes
    Version 24.0.2 - September 2023
    • New:
      • Bring your external audit data into the ServiceNow platform
      • Guided import process
    Version 24.4.1 - August 2023 (Vancouver)
    Today, optimizing processes is a time-consuming, expensive process, and delivers inconsistent results. Leaders are struggling to optimize the processes involved in service delivery. They need a new level of transparency to identify opportunities for improvement, or areas ripe for smart automation. User external data to leverage ServiceNow's in-platform process mining capability enables fast, cost-effective, data-driven improvements for all processes on the ServiceNow AI Platform.
    New:
    • Bring your external audit data into the ServiceNow platform
    • Guided import process