Omni-Experience Standard Feature Set release notes

  • Release version: Store
  • Updated June 11, 2026
  • 3 minutes to read

    • Version history for the Omni-Experience Standard Feature Set application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 8.2.1 - June 2026 (Australia)
    • Fixed:
      • Additional Access Control Lists (ACLs) for some Sidebar tables
      • Additional Session Tab configurations for admins
      • Fixed missing domain name for Google Chat override page
    Version 8.1.6 - April 2026 (Australia)
    Fixed: Small defect fix for Channels and Integrations page in Conversational Interfaces Admin Settings.
    Version 7.4.0 - April 2026 (Zurich)
    Changed: Enhance Conversational Interfaces Admin Settings page for Google Chat app
    Version 6.4.10 - April 2026 (Yokohama)
    Fixed: Assistants list view in CI Admin Console.
    Version 8.1.5 - March 2026 (Australia)
    • New: Sidebar conversation UI update with window manager
    • Fixed: Various defect fixes for Sidebar and CI admin console
    Version 7.3.2 - December 2025 (Zurich)
    Fixed: Minor bug fixes for CI Admin Console and Sidebar.
    Version 7.2.2 - October 2025
    Fixed minor bugs.
    Version 7.2.1 - September 2025 (Zurich)

    Fixed minor bugs.

    Version 6.4.6 - October 2025

    Fixed minor bugs.

    Version 6.4.5 - September 2025 (Yokohama)

    Fixed minor bugs.

    Version 7.1.4 - August 2025 (Zurich)
    This release introduces the ability for users to reply to specific messages in a Sidebar discussion. For customers using Sidebar's integration with Microsoft Teams or Slack, replies to specific messages in Teams or Slack will be reflected in Sidebar accordingly.
    Version 6.4.4 - August 2025 (Yokohama)
    Fixed: Minor bugs in Conversational Interfaces admin console and Sidebar.
    Version 5.5.1 - June 2025 (Xanadu)
    Bug fixes and improvements to Sidebar and CI Admin Console.
    Version 6.3.4 - May 2025
    Fixed: Minor bugs in Conversational Interfaces admin console and Sidebar.
    Version 6.2.0 - March 2025 (Yokohama)
    Fixed minor bugs.
    Version 6.1.5 - February 2025 (Yokohama)
    • This version includes the following new features for Sidebar:
      1. Ability to create private discussions
      2. Ability to create discussions not associated with a record
      3. Native integration with Slack
    Version 5.3.2 - November 2024 (Xanadu)
    Minor bugs and fixes.
    Version 5.2.7 - August 2024 (Xanadu)
    • This version introduces the following new features:
      1. Ability to access Sidebar on mobile devices
      2. Ability to use NowAssist to summarize a Sidebar conversation
      3. Ability to add user groups to a Sidebar conversation
      4. Ability to use Sidebar outside of Task-based and Interaction records
      5. Ability to invoke the expert finder service most relevant to where the user accesses the Sidebar discussion from
    Version 4.1.1 - May 2024
    Bug fixes.
    Version 4.0.6 - March 2024 (Washington DC)
    Fixed: Minor issue for adding many attachments to Sideabar discussion.
    Version 4.0.5 - February 2024 (Washington DC)
    New: UX enhancements that display users who have expertise related to the record. This requires an appropriate participant suggestion service to be configured beforehand.
    Version 3.2.11 - January 2024
    • Fixed:
      • Fixed ACL issues as part of platform guidelines.
      • Supporting Dynamic view using scripted login.
    Version 3.2.1 - November 2023
    This version contains fixes for the sidebar.
    Version 3.1.9 - August 2023 (Vancouver)
    New for Sidebar:
    • Ability to create multiple discussions on a record.
    • Improved highlighting of Teams users across the Sidebar experience.
    • Basic domain separation support.
    Version 2.3.2 - May 2023
    Minor fixes.
    Version 1.2.5 - May 2023
    Minor fixes.
    Version 1.2.3 - March 2023
    Fixed: Fix related to attachment search in the Sidebar.
    Version 2.1.5 - February 2023
    • New:
      • AWA Admin Console: To help administrators discover AWA's available capabilities, install relevant plugins, and walk through the deployment of AWA from one single location​.
      • CI Admin console
        • Product tours for VA configuration records.
        • Support font-family customization on the web client (on branding page).
      • Sidebar:
        • @mentions: ability to call out specific users.
        • Ability for mentioned users to receive notifications.
        • Ability for users to edit and delete messages.
        • Native integration with Microsoft Teams: normalizes the collaboration experience between an agent on Sidebar and an SME on Teams.
    • UX fixes.
    Version 1.2.2 - November 2022
    Fixed:
    • Admin console: Minor cosmetic and UX improvements.
    • Sidebar: Cosmetic fixes for UI issues and accessibility related improvements.
    Version 1.1.17 - August 2022
    The Conversational Interfaces Omni-Experience Standard Feature Set is a release bundle that includes Sidebar and the Admin Console for Conversational Experiences.