Workspace App Shell release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read

    • Version history for the Workspace App Shell application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 29.2.0 - June 2026
    Fixed intermittent breadcrumb being displayed when hideBreadcrumb is set to true
    Version 28.0.10 - May 2026
    Fixed an issue in the CSM Workspace where the agent chat box intermittently disappeared when switching between KB and interaction tabs
    Version 29.1.1 - March 2026
    • A page property was added in the Portal App Shell to make labels and alt text customizable.
    • Utility Panel Slot Added to Breadcrumb AppShell
      • Breadcrumb AppShell now includes a fully supported Utility Panel slot.
      • Enables component rendering on the Interaction Record page in Manager Workspace.
    • NVC Component Integration Support
      • NVC subcomponents (Interaction Controls, Lookup) can now be loaded into Manager Workspace without custom workarounds.
      • Standard workspace component communication is supported.
    • UI Builder Configuration
      • Utility Panel behavior and placement can be configured through UI Builder.
      • Supports different layouts per record type or workspace page.
    Version 28.0.9 - February 2026
    • Fixed an issue where inbox icon in CSM/FSM Workspace keeps disappearing randomly
    • Fixed an issue where chat panel fails to render during live interaction
    Version 28.0.7 - August 2025
    • Introduced a new Seismic component, utility panel designed to support dynamic utility panel experiences.
      • The utility panel is rendered only when utility content is configured on the page, ensuring a clean and contextual UI.
      • Visibility controls are available to conditionally display the panel based on page setup or user interactions on left side of the UI.
    • This component improves layout adaptability while maintaining a streamlined interface.
    Version 27.0.3 - July 2025
    • Bug Fixes and Improvements:
      • Breadcrumb Not Updating on Direct URL Navigation:
        • Issue: Navigating directly to the list page via URL did not update the breadcrumb trail correctly.
        • Fix: The breadcrumb now correctly reflects the navigation path when accessing the list page through direct URL entry.
      • API Passive Navigation with Redirect Fails to Load: Fix: The navigation logic has been corrected to ensure that passive navigation with redirect functions as expected.
      • Duplicate Chat Shell in DOM: Issue: A duplicate chat shell component was being rendered in the DOM in version 27.0.2, causing UI duplication and potential performance impact.
    Version 24.5.0 - July 2025
    Bug Fix: Breadcrumb Not Displayed When Navigating Between Pages: Resolved an issue where the breadcrumb navigation would not appear when switching between two pages or opening a record in full details view. This fix ensures consistent breadcrumb visibility across navigation flows, improving user orientation and usability.
    Version 24.4.8 - May 2025
    Fixed the incorrect breadcrumb item issue in Common Page templates.
    Version 27.0.2 - March 2025
    Fixed an issue where Cancel button on Record page stopped working in YFixed an issue to address race condition between scripted extension and screen Titles.
    Version 27.0.1 - February 2025
    New: Ability to resize chat shell.
    Version 24.4.2 - November 2024
    Minor bug fixes.
    Version 24.4.1 - August 2024
    New: You may hide the app shell search bar on the portal. This is configurable per-page.
    Version 24.0.5 - August 2023
    New: Ability to collapse and expand L2 in Breadcrumb App Shell.
    Version 22.1.5 - December 2022
    • Fixed:
      • Hide/Show L2 slot based on selected L1 item.
      • L2 slot to show/hide based on page route.
      • Dynamic content for L2 slot based on selected L1
    Version 22.1.4 - November 2022
    This app shell focus' on workspace experiences for agents to view and resolve multiple records at the same time.