Automation Discovery release notes

  • Release version: Store
  • Updated December 5, 2024
  • 2 minutes to read

    • Version history for the Automation Discovery on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.4.8 - December 2024
    No net new features.
    Version 2.4.7 - October 2024
    Maintenance release.
    Version 2.4.6 - July 2024
    This is a patch.
    Version 2.4.5 - May 2024
    Bug fixes.
    Version 2.4.2 - January 2024
    Bug fixes.
    Version 2.4.0 - November 2023
    Changed: The HR Service Delivery plugin is now required to use the HR taxonomy.
    Version 2.3.2 - May 2023
    • New: Added HRSD taxonomy as an option when creating a report.
    • Fixed: Fixed the issue where a large number of users were shown when sharing a report. The report now only shows users with the nlu_user or nlu_admin role.
    Version 2.2.0 - February 2023
    New: Updated UI to match Next Experience theming
    Version 2.1.5 - November 2022
    • New:
      • Added Predictive AIOps taxonomy and report type.
      • Added ability to select which columns should be used to calculate MTTR when creating a report.
    Version 2.0.11 - August 2022
    • Fixed:
      • Minor fixes to the scheduled re run functionality.
      • Fixed an issue where under certain conditions MTTR would not show in the UI.
    Version 2.0.0 - May 2022
    • Changed: Modified Internal APIs to optimize report creation.
    • Minor fixes.
    Version 1.3.2 - February 2022
    • Changed: Changes for application compatibility.
    Version 1.1.6 - June 2021
    • New: Topic Recommendations: Add Automation Discovery reports to the Virtual Agent (VA) Topic Recommendations app. Flag intents and clusters: Highlight automation opportunities from the reports and share them with your team. View base incidents: See more details about the incidents in each automation opportunity.
    • Fixed: Reports unable to open as new tabs Incorrect role warnings "New Report" button issue
    • Removed: Removed the "Add to Model" and Add to Intent" buttons.
    Version 1.0.11 - May 2021
    • Fixed: Update to Orlando and Paris UI
    Version 1.0.3 - April 2021
    • New:
      • Automation Opportunities: Over 180 use cases where automation can be applied using ServiceNow products such as Virtual Agent, Classification, and others.
      • Possible Deflections: See your previous records that could have been deflected or treated by an automation solution.
      • Quick Insights: Easily identify the top 10 opportunities where automation can be applied and learn more about them (MTTR, Assignment Group Distribution, etc.).
      • Language Support: Works on English, German, French, Spanish, and Japanese instances.
      • Call to Action: Easily identify opportunities that can be handled by out-of-the-box Virtual Agent Conversations.
      • Fast Runtime: The Automation Opportunities section of the report is made available quickly for initial analysis of the use cases. In the background, a further analysis is performed to find even more opportunities by grouping similar records.
      • Report Sharing: Share reports with key team members to start conversations and initiatives around automation.