Service Applicant Information release notes

  • Release version: Store
  • Updated July 9, 2026
  • 2 minutes to read

    • Version history for the Service Applicant Information application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.1.0 - July 2026
    Minor fixes and enhancements
    Version 4.0.1 - June 2026
    Defect fixes
    Version 3.2.0 - May 2026
    Incremental release with enhancements and Java 21 support
    Version 3.0.5 - April 2026
    Defect fixes for localisation, functional and accessibility issues.
    Version 3.0.1 - March 2026
    Minor fixes.
    Version 2.21.1 - February 2026
    • New:
      • Added dynamic, configurable filtering across GSP portal lists. All filters are multi-select; date fields support ranges.
      • sn_gsm_government_service_case: Business, Business contact, State, Priority; Opened (range), Updated (range)
      • sn_customerservice_task: Priority, State, Subject, Visible to Customer
      • sn_gsm_service_request_case, sn_gsm_information_request_case, sn_gsm_license_permit_case: Constituent, Business, Business contact, State; Reported date (range)
      • sn_gsm_social_benefits_case: Product, Constituent, Business, Business contact, Stage, State, Assigned to; Reported date (range)
      • customer_account: Name, Primary Contact, City, Zip/Postal code
      • customer_contact: Name, Business
      • sn_install_base_item: Contact
    • Changed:
      • /gsp homepage updated to new design; now uses Configurable Portal Widgets (Banner, Mega Menu, Header/Footer, Data List, FAQ/Quick Links).
      • Enabled configurable widgets on pages: gov_case_list, gsp_businesses, gsp_business_details, gsp_contacts, gsp_contact_details, gsp_receieved_items, gsp_receieved_item_details, gsp_services_detail. Lists use Data List search and filters.
    Version 1.2.5 - September 2025
    Fixed: Confirm Application activity was skipped when a new Social Benefits case was created
    Version 2.2.2 - August 2025
    • New:
      • Added additional capabilities for the generic activity UI used for various playbook activities in the grants management playbook
      • Coral theme compatibility
    • Fixed: Upload and Verify Document Activity UI CSS Fixes
    Version 1.2.4 - May 2025
    New: Added fields in the applicant data model to support capturing additional information.
    Version 2.0.3 - February 2025
    Fixed: Improved security to better prevent inadvertent access to constituent/business contact data.
    Version 1.2.3 - January 2025
    Fixed: Improved security to better prevent inadvertent access to constituent/business contact data.
    Version 1.2.2 - November 2024
    • Changed:
      • Migrated account/business registration workflow to low code solution
      • Updated plugin dependencies
      • Added new property page
    Version 1.1.0 - August 2024
    Fixed: Ensure Government Admin roles can now view the full Service Applicant Information module as well as the appropriate product model menu options.
    Version 1.0.4 - June 2024
    • Fixed:
      • Resolved accessibility issues
      • Updated API call to glide plugin manager when checking if a plugin exists
    Version 1.0.2 - May 2024
    This new plugin will enable customers to capture additional information entered during the case creation/application process. It includes a data model and corresponding custom UIs to facilitate storing new applicant information as well as their associated financial information.