Sales CRM - Advanced release notes

Release version: Store

Updated April 9, 2026

1 minute to read

Version history for the ServiceNow® Sales CRM - Advanced application on the ServiceNow Store.

Important:

For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version 1.0.1 - April 2026

Sales CRM - Advanced delivers autonomous AI agents and agentic workflows purpose-built for sales and order management. Designed for sales development teams managing high-volume pipelines, this solution accelerates lead engagement, automates routine outreach, and streamlines appointment scheduling, freeing sellers to focus on higher-value activity.
Built on the ServiceNow AI Platform and extending CPQ - Advanced, Sales CRM - Advanced includes prebuilt SDR AI agents for lead nurturing, inbound email handling, appointment management, lead outreach, and lead disinterest detection, driving faster pipeline progression and more consistent sales execution.