--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Lead Management Application release notes # Lead Management Application release notes {#ariaid-title1} Release version: Store Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Lead Management Application release notes The Lead Management Application is a key component of the Sales and Order Management suite on the ServiceNow platform, designed to help sales agents store, manage, and track prospective customer information efficiently. It supports the entire lead nurturing process, enabling seamless conversion of leads into customer records and opportunities once interest is confirmed. The application has evolved through multiple releases, improving integration, user experience, and extensibility while aligning with broader CRM engagement models. Show full answer Show less ## Key Features * **Mobile Access:** Lead Management is integrated into the Sales CRM Mobile app with dedicated views for leads, lead lines, tasks, and meetings, plus quick task access from the homepage (introduced in versions 6.4.0 and 6.5.0). * **Extended Product Lifecycle Support:** Product offering lookups now include statuses such as In Test and Staged, enhancing lead line and catalog accuracy. * **Account Data Pre-fill:** Leads created from Accounts are automatically populated with additional Account details like Industry, streamlining data entry. * **Fluent Framework Compatibility:** Lead applications have been modernized to use the ServiceNow Fluent SDK, improving integration and extensibility (introduced in versions 6.2.0 and 6.3.0). * **CRM Touchpoints and Meetings Integration:** Agents can log, view, and schedule interactions directly within lead records, aligning lead management with CRM engagement models (introduced in version 6.0.0). * **AI Search Indexed Sources:** Enhances search capabilities for lead data (introduced in version 6.1.0). * **REST APIs:** Enable integration with external applications for creating, modifying, and retrieving leads and lead line items, supporting marketing automation and other tools (introduced in version 3.0.0). * **Performance, Security, and UX Enhancements:** Ongoing improvements across releases include security fixes, accessibility enhancements, UI refinements, and performance optimizations. ## Key Outcomes * Improved sales productivity through mobile access and integrated task management. * Enhanced data accuracy and efficiency with automated pre-filling of lead details and comprehensive product lifecycle visibility. * Seamless integration with CRM engagement and external systems through APIs and Fluent framework support. * Robust, secure, and accessible platform ensuring reliable lead management aligned with enterprise standards. Version history for the Lead Management Application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 6.5.0 - September 2026 (Australia) : * New: * Lead management is now available in the Sales CRM Mobile app, with dedicated list and record views for leads, lead lines, lead tasks, and lead meetings, plus quick access to lead tasks from the home page. * Product offering lookups in lead lines and catalog now support an extended product lifecycle, surfacing offerings in In Test and Staged status additionally. {#store-rn-som-lead-mgmt-app__ul_pjn_xxw_lkc} * Changed: Leads created from an Account are now automatically pre-filled with additional Account details, including Industry, when that information isn't supplied at creation. * Fixed: Fixed minor issues in 'Convert Lead to Consumer' workflow. Version 6.4.0 - September 2026 (Zurich) : * New: * Lead management is now available in the Sales CRM Mobile app, with dedicated list and record views for leads, lead lines, lead tasks, and lead meetings, plus quick access to lead tasks from the home page. * Product offering lookups in lead lines and catalog now support an extended product lifecycle, surfacing offerings in In Test and Staged status additionally. {#store-rn-som-lead-mgmt-app__ul_mhc_typ_lkc} * Changed: Leads created from an Account are now automatically pre-filled with additional Account details, including Industry, when that information isn't supplied at creation. * Fixed: Fixed minor issues in 'Convert Lead to Consumer' workflow. Version 6.3.0 - August 2026 (Australia) : New: Lead apps now support Fluent compatibility. Lead applications have been converted to use Fluent, enabling seamless integration and improved interoperability with August environments. Version 6.2.0 - August 2026 (Zurich) : * New: Lead management applications now support the Fluent framework. The lead management bundle has been converted to use the ServiceNow SDK (Fluent), enabling a modernized development experience and improved extensibility for lead-related applications. * Changed: Minor UX enhancement: the Lead workspace page now renders with a consistent UI, free of grey padding. Version 6.1.0 - July 2026 : * New: Introduced AI Search Indexed Sources for Lead table. * Fixed: Minor defect fixes. Version 6.0.0 - June 2026 : * This release includes: 1. CRM touchpoints and meetings support within the Lead record, aligning Lead Management with the broader CRM engagement model. Agents can now log, view, and schedule interactions directly from a lead without navigating away. 2. Minor security enhancement and accessibility improvements. {#store-rn-som-lead-mgmt-app__ol_l2z_mcm_kjc} Version 5.2.0 - April 2026 : This release includes: Gain insight into customer interactions by monitoring Lead Tasks in relation to CRM Touchpoints. Version 5.1.1 - March 2026 : New: Minor product improvements. Version 5.0.0 - December 2025 : Optimising Lead Management for Sales Territory Management with other minor product improvements. Version 4.0.2 - August 2025 : New changes in this release: Performance improvements along with minor product improvements. Version 4.0.1 - June 2025 : As part of this release, we have provided support for new workspace bundle list page.{#store-rn-som-lead-mgmt-app__latest-store-rn-som-lead-mgmt-app} {#store-rn-som-lead-mgmt-app__latest-store-rn-som-lead-mgmt-app} Version 4.0.0 - May 2025 : New changes in this release: Security fixes along with minor product improvements. Version 3.0.0 - February 2025 : * REST APIs for Lead Management provide support to: * Integrate lead management with external applications and websites. * Create and modify leads and lead line items from applications like marketing automation systems. * Retrieve leads and lead line items from your ServiceNow\[var.company-no-reg-tm\] instance. {#store-rn-som-lead-mgmt-app__ul_sdt_h42_d2c} * Provided some bug fixes. Version 2.0.0 - November 2024 : Changed: Along with the existing features on lead, we have fixed minor bugs as part of this release. Version 1.0.1 - August 2024 : Lead Management is a net new application being released as part of the Sales and Order Management suite. It allows customers to store, manage, and track prospective customer information. Sales agents can record all interactions with customers during the lead nurturing phase. When significant interest is detected, the application enables sales agents to convert leads into customer records and opportunities.