Lead Management Data Model release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the Lead Management Data Model application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 6.0.0 - June 2026
    • This release includes:
      1. CRM touchpoints and meetings support within the Lead record, aligning Lead Management with the broader CRM engagement model. Agents can now log, view, and schedule interactions directly from a lead without navigating away.
      2. Minor security enhancement and accessibility improvements.
    Version 5.2.0 - April 2026
    This release includes: Gain insight into customer interactions by monitoring Lead Tasks in relation to CRM Touchpoints.
    Version 5.1.0 - March 2026
    New: Minor product improvements.
    Version 5.0.1 - December 2025
    Optimizing Lead Management for Sales Territory Management with other minor product improvements.
    Version 4.0.1 - August 2025
    New changes in this release: Performance improvements along with minor product improvements.
    Version 4.0.0 - May 2025
    New changes in this release: Security fixes along with minor product improvements.
    Version 3.0.0 - February 2025
    • REST APIs for Lead Management provide support to:
      • Integrate lead management with external applications and websites.
      • Create and modify leads and lead line items from applications like marketing automation systems.
      • Retrieve leads and lead line items from your ServiceNow[var.company-no-reg-tm] instance.
    Version 2.0.0 - November 2024
    Changed: Along with the existing features on lead, we have fixed minor bugs as part of this release.
    Version 1.0.0 - August 2024
    • Lead Management is a net new application being released as part of the Sales and Order Management suite. It allows customers to store, manage, and track prospective customer information. Sales agents can record all interactions with customers during the lead nurturing phase. When significant interest is detected, the application enables sales agents to convert leads into customer records and opportunities.
    • The Lead Management data model plugin includes all the tables required for storing and organizing the information related to leads or prospective customers.