--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Lead Management Data Model release notes # Lead Management Data Model release notes {#ariaid-title1} Release version: Store Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Lead Management Data Model release notes The Lead Management Data Model application, part of the Sales and Order Management suite on the ServiceNow platform, enables customers to efficiently store, manage, and track prospective customer information. It supports sales agents in recording interactions during lead nurturing and facilitates converting qualified leads into customer records and opportunities. The application includes comprehensive data tables to organize all lead-related information. Show full answer Show less ## Key Features * **Mobile Access:** From version 6.4.0 (September 2026), lead management is integrated into the Sales CRM Mobile app, providing dedicated list and record views for leads, lead lines, lead tasks, and meetings, with quick access to tasks from the home page. * **Product Offering Lifecycle:** Product offering lookups in lead lines and catalogs support an extended lifecycle, including offerings in "In Test" and "Staged" statuses. * **Enhanced Data Prefill:** Leads created from an Account automatically inherit additional Account details such as Industry when not supplied at creation. * **Fluent Framework Support:** From versions 6.2.0 and 6.3.0, the lead management applications have been converted to use the ServiceNow Fluent SDK, improving integration and extensibility. * **CRM Engagement Alignment:** Version 6.0.0 introduced CRM touchpoints and meeting support within the lead record, allowing agents to log, view, and schedule interactions directly on leads. * **AI Search Integration:** Version 6.1.0 added AI Search Indexed Sources for the Lead table to enhance search capabilities. * **REST APIs:** From version 3.0.0, REST APIs enable integration with external applications, allowing creation, modification, and retrieval of leads and lead line items. ## Fixes and Enhancements * Minor bug fixes and workflow improvements, including fixes to the 'Convert Lead to Consumer' workflow (versions 6.4.0 and 6.5.0). * UI and performance enhancements such as consistent Lead workspace UI and improved performance (versions 4.0.1 and 6.2.0). * Security fixes and accessibility improvements implemented in several releases, including version 6.0.0 and version 4.0.0. * Optimizations for Sales Territory Management and monitoring of Lead Tasks in relation to CRM Touchpoints (versions 5.0.1 and 5.2.0). ## What Customers Can Expect ServiceNow customers using the Lead Management Data Model can leverage a robust, integrated solution to manage leads throughout the sales lifecycle, accessible via desktop and mobile devices. The application supports seamless data integration, enhanced user experience through Fluent framework adoption, and improved CRM alignment for managing customer interactions. Additionally, customers benefit from ongoing product improvements, security updates, and API support for extensibility and integration with external marketing and sales systems. Version history for the Lead Management Data Model application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 6.5.0 - September 2026 (Australia) : * New: * Lead management is now available in the Sales CRM Mobile app, with dedicated list and record views for leads, lead lines, lead tasks, and lead meetings, plus quick access to lead tasks from the home page. * Product offering lookups in lead lines and catalog now support an extended product lifecycle, surfacing offerings in In Test and Staged status additionally. {#store-rn-som-lead-mgmt-data-model__ul_xxq_pxw_lkc} * Changed: Leads created from an Account are now automatically pre-filled with additional Account details, including Industry, when that information isn't supplied at creation. * Fixed: Fixed minor issues in 'Convert Lead to Consumer' workflow. Version 6.4.0 - September 2026 (Zurich) : * New: * Lead management is now available in the Sales CRM Mobile app, with dedicated list and record views for leads, lead lines, lead tasks, and lead meetings, plus quick access to lead tasks from the home page. * Product offering lookups in lead lines and catalog now support an extended product lifecycle, surfacing offerings in In Test and Staged status additionally. {#store-rn-som-lead-mgmt-data-model__ul_pls_ryp_lkc} * Changed: Leads created from an Account are now automatically pre-filled with additional Account details, including Industry, when that information isn't supplied at creation. * Fixed: Fixed minor issues in 'Convert Lead to Consumer' workflow. Version 6.3.0 - August 2026 (Australia) : New: Lead apps now support Fluent compatibility. Lead applications have been converted to use Fluent, enabling seamless integration and improved interoperability with August environments. Version 6.2.0 - August 2026 (Zurich) : * New: Lead management applications now support the Fluent framework. The lead management bundle has been converted to use the ServiceNow SDK (Fluent), enabling a modernized development experience and improved extensibility for lead-related applications. * Changed: Minor UX enhancement: the Lead workspace page now renders with a consistent UI, free of grey padding. Version 6.1.0 - July 2026 : * New: Introduced AI Search Indexed Sources for Lead table. * Fixed: Minor defect fixes. Version 6.0.0 - June 2026 : * This release includes: 1. CRM touchpoints and meetings support within the Lead record, aligning Lead Management with the broader CRM engagement model. Agents can now log, view, and schedule interactions directly from a lead without navigating away. 2. Minor security enhancement and accessibility improvements. {#store-rn-som-lead-mgmt-data-model__ol_egg_4cm_kjc} Version 5.2.0 - April 2026 : This release includes: Gain insight into customer interactions by monitoring Lead Tasks in relation to CRM Touchpoints. Version 5.1.0 - March 2026 : New: Minor product improvements. Version 5.0.1 - December 2025 : Optimizing Lead Management for Sales Territory Management with other minor product improvements. Version 4.0.1 - August 2025 : New changes in this release: Performance improvements along with minor product improvements. Version 4.0.0 - May 2025 : New changes in this release: Security fixes along with minor product improvements.{#store-rn-som-lead-mgmt-data-model__latest-store-rn-som-lead-mgmt-data-model.dita} {#store-rn-som-lead-mgmt-data-model__latest-store-rn-som-lead-mgmt-data-model.dita} Version 3.0.0 - February 2025 : * REST APIs for Lead Management provide support to: * Integrate lead management with external applications and websites. * Create and modify leads and lead line items from applications like marketing automation systems. * Retrieve leads and lead line items from your ServiceNow\[var.company-no-reg-tm\] instance. {#store-rn-som-lead-mgmt-data-model__ul_osl_s42_d2c} Version 2.0.0 - November 2024 : Changed: Along with the existing features on lead, we have fixed minor bugs as part of this release. Version 1.0.0 - August 2024 : * Lead Management is a net new application being released as part of the Sales and Order Management suite. It allows customers to store, manage, and track prospective customer information. Sales agents can record all interactions with customers during the lead nurturing phase. When significant interest is detected, the application enables sales agents to convert leads into customer records and opportunities. * The Lead Management data model plugin includes all the tables required for storing and organizing the information related to leads or prospective customers. {#store-rn-som-lead-mgmt-data-model__ul_lfm_vq4_ccc}