Lead Management Data Model release notes

  • Release version: Store
  • Updated August 6, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Lead Management Data Model Release Notes

    The Lead Management Data Model is a ServiceNow application designed to help sales teams store, manage, and track prospective customer information efficiently. It supports recording customer interactions during the lead nurturing phase and enables conversion of leads into customer records and opportunities. The data model plugin includes all necessary tables to organize lead-related information, making it a foundational component of the Sales and Order Management suite.

    Show full answer Show less

    Key Features and Enhancements by Version

    • Version 6.3.0 (August 2026 - Australia): Lead applications now fully support Fluent compatibility, enabling seamless integration and interoperability with August ServiceNow environments.
    • Version 6.2.0 (August 2026 - Zurich): Conversion of lead management apps to the ServiceNow SDK (Fluent) for a modernized development experience and better extensibility. Enhancements include a consistent UI on the Lead workspace page with improved visual presentation.
    • Version 6.1.0 (July 2026): Introduction of AI Search Indexed Sources for the Lead table, improving search capabilities. Minor defect fixes applied.
    • Version 6.0.0 (June 2026): Integration of CRM touchpoints and meeting support directly within Lead records, allowing agents to log, view, and schedule interactions without leaving the lead interface. Also includes minor security and accessibility updates.
    • Version 5.2.0 (April 2026): Enhanced visibility into customer interactions by monitoring Lead Tasks related to CRM Touchpoints.
    • Version 5.0.1 and 5.1.0 (Dec 2025 - Mar 2026): Minor product improvements and optimizations, including better alignment with Sales Territory Management.
    • Versions 4.x (May - August 2025): Focused on security fixes, performance improvements, and minor product enhancements.
    • Version 3.0.0 (February 2025): Introduction of REST APIs for integration, enabling creation, modification, and retrieval of leads and lead line items from external systems such as marketing automation platforms.
    • Version 2.0.0 (November 2024): Bug fixes and stability enhancements.
    • Version 1.0.0 (August 2024): Initial release providing core lead management capabilities for tracking prospective customers and managing sales interactions.

    Practical Benefits for ServiceNow Customers

    ServiceNow customers can expect a robust and evolving lead management solution that integrates seamlessly with CRM and sales processes. The application supports modern development frameworks like Fluent for extensibility and provides APIs for external integrations. Enhanced UI consistency, AI-powered search, and embedded CRM touchpoint tracking improve user experience and operational efficiency. Customers benefit from a secure, performance-optimized platform that simplifies lead nurturing and conversion workflows.

    Version history for the Lead Management Data Model application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 6.3.0 - August 2026 (Australia)
    New: Lead apps now support Fluent compatibility. Lead applications have been converted to use Fluent, enabling seamless integration and improved interoperability with August environments.
    Version 6.2.0 - August 2026 (Zurich)
    • New: Lead management applications now support the Fluent framework. The lead management bundle has been converted to use the ServiceNow SDK (Fluent), enabling a modernized development experience and improved extensibility for lead-related applications.
    • Changed: Minor UX enhancement: the Lead workspace page now renders with a consistent UI, free of grey padding.
    Version 6.1.0 - July 2026
    • New: Introduced AI Search Indexed Sources for Lead table.
    • Fixed: Minor defect fixes.
    Version 6.0.0 - June 2026
    • This release includes:
      1. CRM touchpoints and meetings support within the Lead record, aligning Lead Management with the broader CRM engagement model. Agents can now log, view, and schedule interactions directly from a lead without navigating away.
      2. Minor security enhancement and accessibility improvements.
    Version 5.2.0 - April 2026
    This release includes: Gain insight into customer interactions by monitoring Lead Tasks in relation to CRM Touchpoints.
    Version 5.1.0 - March 2026
    New: Minor product improvements.
    Version 5.0.1 - December 2025
    Optimizing Lead Management for Sales Territory Management with other minor product improvements.
    Version 4.0.1 - August 2025
    New changes in this release: Performance improvements along with minor product improvements.
    Version 4.0.0 - May 2025
    New changes in this release: Security fixes along with minor product improvements.
    Version 3.0.0 - February 2025
    • REST APIs for Lead Management provide support to:
      • Integrate lead management with external applications and websites.
      • Create and modify leads and lead line items from applications like marketing automation systems.
      • Retrieve leads and lead line items from your ServiceNow[var.company-no-reg-tm] instance.
    Version 2.0.0 - November 2024
    Changed: Along with the existing features on lead, we have fixed minor bugs as part of this release.
    Version 1.0.0 - August 2024
    • Lead Management is a net new application being released as part of the Sales and Order Management suite. It allows customers to store, manage, and track prospective customer information. Sales agents can record all interactions with customers during the lead nurturing phase. When significant interest is detected, the application enables sales agents to convert leads into customer records and opportunities.
    • The Lead Management data model plugin includes all the tables required for storing and organizing the information related to leads or prospective customers.