---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Order Case Self Service release notes

# Order Case Self Service release notes {#ariaid-title1}

* Release version: Store
* 
* Updated August 6, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Version history for the Order Case Self Service application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 2.0.0 - August 2026 (Australia)
:   Changed: Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.

Version 1.7.3 - August 2026 (Zurich)
:   Changed: Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.

Version 1.4.4 - June 2026 (Australia)
:   Changed: Functionality to support Manage order operations AI agent.

Version 1.4.3 - June 2026 (Zurich)
:   Changed: Functionality to support Manage order operations AI agent.

Version 1.4.2 - March 2026 (Zurich)
:
    * Changed: The Order Case line details are displayed on a dedicated details page instead of a pop-up.
    * Fixed:
      * Account and contact fields are now placed next to each other on Order details page
      * The Scope of request is the last field on order details page
      {#store-rn-som-order-case-self-service__ul_url_z41_n3c}
    * Removed: Removed the ability to search an order case using the order number on the Order details page to boost performance

Version 1.4.1 - March 2026 (Yokohama)
:
    * Changed: The Order Case line details are displayed on a dedicated details page instead of a pop-up.
    * Fixed:
      * Account and contact fields are now placed next to each other on Order details page
      * The Scope of request is the last field on order details page
      {#store-rn-som-order-case-self-service__ul_unp_1p1_n3c}
    * Removed: Removed the ability to search an order case using the order number on the Order details page to boost performance

Version 1.3.2 - January 2026 (Zurich)
:   Changed: Restricted permissions so that Admin, Customer Admin, and Partner Admin personas can no longer submit order case.

Version 1.3.1 - January 2026 (Yokohama)
:   Changed: Restricted permissions so that Admin, Customer Admin, and Partner Admin personas can no longer submit order cases from the Business Portal.

Version 1.3.0 - December 2025 (Zurich)
:   Changed: Restricted permissions so that Admin, Customer Admin, and Partner Admin personas can no longer submit order cases from the self-service portal.

Version 1.2.0 - July 2025
:   View order cases using the self-service portal.{#store-rn-som-order-case-self-service__latest-store-rn-som-order-case-self-service}
{#store-rn-som-order-case-self-service__latest-store-rn-som-order-case-self-service}