--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Sales Territory Management release notes # Sales Territory Management release notes {#ariaid-title1} Release version: Store Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Sales Territory Management release notes Sales Territory Management is designed to help ServiceNow customers systematically organize sales efforts by segmenting accounts, leads, and opportunities into distinct sales territories. These territories can be defined by geography, product line, or industry to ensure appropriate sales representatives manage the right customer segments, optimizing sales coverage and effectiveness. Show full answer Show less ## Key Features * **Automatic Account Assignment:** Starting in versions 2.6.3 and 2.7.1, accounts are automatically assigned to sales territories upon creation when an active sales territory model is configured, eliminating manual assignment. * **Sales Owner Syncing:** When an Account's Sales Owner is synced to the Account Team Member table, the member is created as Active with a recorded start date, enhancing team management transparency. * **Fluent Framework Support:** From version 2.4.1 onwards, including 2.5.0, Sales Territory Management supports the ServiceNow Fluent SDK, offering an updated user interface and improved functionality. * **Sales Territory Member Role:** Introduced in version 2.1.0, this role grants users permission to view sales territories on CRM entities such as Leads, Opportunities, Accounts, and Consumers. * **Opportunity Allocation Enhancements:** Minor improvements to support sales territory on Opportunity Allocations were included in versions 2.2.1 and 2.3.0. ## Performance and Fixes * Resolved minor issues related to territory assignment on manual Opportunity Allocation splits. * Eliminated repeated errors and reduced processing overhead during territory access evaluation on Opportunity and Quote records, resulting in improved performance. * Run Assignment algorithm optimized and characterized for maximum supported territory hierarchy depth, ensuring scalability. ## What Customers Can Expect By using Sales Territory Management, ServiceNow customers can expect streamlined sales territory assignment processes, enhanced visibility of sales roles on CRM entities, and a modern user experience powered by the Fluent SDK. The automatic account assignment and performance improvements reduce administrative overhead and improve system responsiveness, enabling more efficient and effective sales coverage. Version history for the ServiceNow® Sales Territory Management application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. Version 2.7.1 - September 2026 (Australia, Brazil) : * New: * Accounts are now automatically assigned to a sales territory at creation time when an active sales territory model is configured, removing the need for manual assignment. * When an Account's Sales Owner is synced to the Account Team Member table, the member is now created as Active with a start date recorded. {#store-rn-som-sales-territory-management__ul_ypf_byp_lkc} * Changed: * Sales Territory Management is now supported with Fluent. * The Run Assignment algorithm has been characterized for maximum supported territory hierarchy depth. {#store-rn-som-sales-territory-management__ul_cbw_byp_lkc} * Fixed: * A minor issue for Territory assignment on manual Opportunity Allocation splits. * Eliminated repeated errors and processing overhead during territory access evaluation on Opportunity and Quote records thereby improving preformance. {#store-rn-som-sales-territory-management__ul_uqd_cyp_lkc} {#store-rn-som-sales-territory-management__ul_ern_cyp_lkc} Version 2.6.3 - September 2026 (Zurich) : * New: * Accounts are now automatically assigned to a sales territory at creation time when an active sales territory model is configured, removing the need for manual assignment. * When an Account's Sales Owner is synced to the Account Team Member table, the member is now created as Active with a start date recorded. {#store-rn-som-sales-territory-management__ul_p2v_zxp_lkc} * Changed: * Sales Territory Management is now supported with Fluent. * The Run Assignment algorithm has been characterized for maximum supported territory hierarchy depth. {#store-rn-som-sales-territory-management__ul_b2f_1yp_lkc} * Fixed: * A minor issue for Territory assignment on manual Opportunity Allocation splits. * Eliminated repeated errors and processing overhead during territory access evaluation on Opportunity and Quote records thereby improving preformance. {#store-rn-som-sales-territory-management__ul_js4_1yp_lkc} Version 2.5.0 - August 2026 (Australia) : New: Sales territory management application now supports the Fluent framework. Users can access the sales territory application with updated functionality and interface powered by the ServiceNow Fluent SDK. Version 2.4.1 - August 2026 (Zurich) : New: Sales territory management application now supports the Fluent framework. Users can access the sales territory application with updated functionality and interface powered by the ServiceNow Fluent SDK. Version 2.3.6 - June 2026 (Australia) : This release addresses minor defect fixes. Version 2.2.5 - June 2026 (Zurich) : This release addresses minor defect fixes. Version 2.3.0 - April 2026 (Australia) : This release includes: Minor enhancements to support Sales Territory on Opportunity Allocations. Version 2.2.1 - April 2026 (Zurich) : This release includes: Minor enhancements to support Sales Territory on Opportunity Allocations. Version 2.1.0 - March 2026 : New: Introduced 'Sales Territory Member' role, granting users permission to view sales territories on CRM entities such as Lead, Opportunity, Account, or Consumer. Version 1.0.0 - December 2025 : Sales Territory Management enables customers to systematically organize their sales efforts by segmenting them into distinct territories. These territories can be defined geographically, by product line, or by industry. The primary objective is to ensure that the right sales representatives address the appropriate accounts, leads, and opportunities, thereby optimizing sales activities. The focus is on dividing the market into manageable segments to ensure comprehensive and efficient coverage.