Supplier Relationship and Performance Management release notes

  • Release version: Store
  • Updated June 11, 2026
  • 4 minutes to read

    • Version history for the Supplier Relationship and Performance Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 10.0.0 - June 2026 (Australia)
    • New:
      • Enhanced Smart Assessments UI flow for better user experience.
      • Improved assessment cancellation handling and resolved related errors.
    • Changed:
      • Fixed previous issues and errors in Smart Assessments.
      • Upgraded the overall flow with UI enhancements.
      • Improved system stability and assessment cancellation functionality compared to the previous release.
    Version 7.0.0 - June 2026 (Zurich)
    • New:
      • Enhanced Smart Assessments UI flow for better user experience.
      • Improved assessment cancellation handling and resolved related errors.
    • Changed:
      • Fixed previous issues and errors in Smart Assessments.
      • Upgraded the overall flow with UI enhancements.
      • Improved system stability and assessment cancellation functionality compared to the previous release.
    Version 4.9.1 - June 2026
    • New:
      • Enhanced Smart Assessments UI flow for better user experience.
      • Improved assessment cancellation handling and resolved related errors.
    • Changed:
      • Fixed previous issues and errors in Smart Assessments.
      • Upgraded the overall flow with UI enhancements.
      • Improved system stability and assessment cancellation functionality compared to the previous release.
    Version 6.0.0 - March 2026 (Zurich+)
    • New:
      • Gen-AI powered supplier performance summarisation: Introduces AI-generated summary of supplier performance scores using available KPI data, validated against a strict output format to ensure consistency and provides a structured narrative covering:
        • Supplier Performance Score andTrend (Improving / Stable / Declining) based on failure count comparison across periods
        • Narrative Insight summarizing overall supplier health in simple language
        • Performance Details — failing KPIs, KPIs currently in an action plan, and at-risk KPIs approaching threshold
        • Historical Context — action plans created, targets achieved, and previous focus areas
        • Steps Ahead — recommended actions for review, monitoring, and tracking of flagged KPIs
      • Action Plan — Activity and Notifications
        • Activity Stream: The action plan page now includes an activity stream capturing all updates made to the plan, including the full chat history from agentic conversations, giving users a complete audit trail in one place.
        • Email Notifications: Stakeholders are notified via email when updates are made to an action plan, ensuring visibility without requiring manual check-ins on the record.
    Version 4.6.0 - March 2026
    • New:
      • Gen-AI powered supplier performance summarisation: Introduces AI-generated summary of supplier performance scores using available KPI data, validated against a strict output format to ensure consistency and provides a structured narrative covering:
        • Supplier Performance Score andTrend (Improving / Stable / Declining) based on failure count comparison across periods
        • Narrative Insight summarizing overall supplier health in simple language
        • Performance Details — failing KPIs, KPIs currently in an action plan, and at-risk KPIs approaching threshold
        • Historical Context — action plans created, targets achieved, and previous focus areas
        • Steps Ahead — recommended actions for review, monitoring, and tracking of flagged KPIs
      • Action Plan — Activity and Notifications
        • Activity Stream: The action plan page now includes an activity stream capturing all updates made to the plan, including the full chat history from agentic conversations, giving users a complete audit trail in one place.
        • Email Notifications: Stakeholders are notified via email when updates are made to an action plan, ensuring visibility without requiring manual check-ins on the record.
    Version 5.0.0 - December 2025
    • New:
      • Automated KPIs
        • The automated KPI collection system improves SLO performance by enabling you to seamlessly manage performance monitoring by:
          • Automated Data Collection: Pull KPI data directly from ServiceNow tables at a defined frequency
          • Configurable Conditions: Set rules to extract and aggregate data accurately
          • Exception Handling: Automatically revert to manual collection if automated processes fail
        • The Automated KPIs feature reduces manual effort, ensures timely KPI updates, and provides a reliable fallback mechanism for uninterrupted performance tracking.
      • Overall Dashboard
        • The overall supplier dashboard provides complete visibility into your supplier base. You can now gain holistic insights and manage supplier performance more effectively through:
          • Comprehensive Metrics: View overall supplier score, total spend, active suppliers, and supplier risk in one place
          • KPI Trends: Track top KPIs across all suppliers
          • Top Performers and Usage: Identify top-performing suppliers and see how many KPI templates are in use
          • Interactive Filters and Tabs: Apply filters by supplier or segment and access a dedicated tab for action plans
        • The overall supplier dashboard empowers you to monitor performance at scale, spot trends quickly, and drive strategic decisions with ease.
    Version 4.2.0 - December 2025 (Yokohama)
    • New:
      • Automated KPIs
        • The automated KPI collection system improves SLO performance. You can now seamlessly manage performance monitoring by:
          • Automated Data Collection: Pull KPI data directly from ServiceNow tables at a defined frequency
          • Configurable Conditions: Set rules to extract and aggregate data accurately
          • Exception Handling: Automatically revert to manual collection if automated processes fail
        • The automated KPIs feature reduces manual effort, ensures timely KPI updates, and provides a reliable fallback mechanism for uninterrupted performance tracking.
      • Overall Dashboard
        • The overall supplier dashboard provides complete visibility into your supplier base. You can now gain holistic insights and manage supplier performance more effectively through:
          • Comprehensive Metrics: View overall supplier score, total spend, active suppliers, and supplier risk in one place
          • KPI Trends: Track top KPIs across all suppliers
          • Top Performers and Usage: Identify top-performing suppliers and see how many KPI templates are in use
          • Interactive Filters and Tabs: Apply filters by supplier or segment and access a dedicated tab for action plans
        • The overall supplier dashboard empowers you to monitor performance at scale, spot trends quickly, and drive strategic decisions with ease.
    Version 4.0.0 - August 2025
    Fixed: Minor fixes.
    Version 3.0.0 - May 2025
    Multiple dimension KPI's: Create supplier-level and contract-level KPIs using KPI templates to measure supplier performance. Contract-level KPIs are created under supplier-level KPIs.
    Version 2.0.0 - February 2025
    • New: Ability to create KPIs for suppliers without using KPI templates
    • Fixed: Minor fixes
    Version 1.0.0 - November 2024
    Supplier performance framework to create and manage KPIs for suppliers.