Foundation Data Sync for Consumers release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read

    • Version history for the Foundation Data Sync for Consumers application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.3.18 - June 2026
    • Improved capabilities:
      • Improve your connection experience, by syncing Knowledge Base articles between provider and consumer instances.
      • Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps.
      • Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source.
      • Improved compliance through restricted data sync from non production instances to production instances for CMDB tables.
    Version 2.3.15 - May 2026
    • Fixed:
      • Inbound Transform Execution
        • Resolved an issue where inbound transforms could fail to execute due to permission-related constraints, ensuring reliable data ingestion and processing.
      • Connection Entitlements Retention
        • Fixed a condition where entitlements could be lost after a connection was interrupted and later re-established. Entitlements are now consistently preserved across reconnections.
      • Improved Onboarding Error Handling
        • Enhanced onboarding behavior so that, if an error occurs in an onboarding flow, a clear error message is presented instead of the process remaining in a “Work in Progress” state.
    Version 2.2.13 - April 2026 (Australia)
    • New:
      • Added translations
      • Change name from Service Bridge to Service Exchange
    Version 2.3.12 - March 2026
    • New:
      • Service Exchange Center
        • Introduced the unified Health Dashboard for improved visibility into connections through a new Heartbeat capability, more accurate connection status, enhanced search and filtering, and centralized issue tracking with validation and resolution.
      • Automated Onboarding
        • Delivered automated Consumer–Provider onboarding with secure registration, automated pre‑ and post‑onboarding suite validations, improved retry and timeout handling including one‑sided consumer offboarding, and clearer onboarding states with actionable error messaging and recovery.
      • Service Exchange Core
        • Improved transport reliability, strengthened Remote Task error handling, enabled provider‑to‑consumer task variable updates, and ensured Remote Choice values remain accurate.
      • Foundation Data Sync
        • Added bi‑directional data sync from Consumer to Provider, improved attachment handling, introduced automated field mapping, and enhanced visibility into offerings, subscriptions, and revisions.
      • Documentation
        • Restructured Service Exchange documentation.
    • Fixed:
      • Improved resilience of RPS outbound (PRB1918189)
      • RPS connection failures caused by malformed attachments (PRB1969541)
      • Additional comments are not updated as expected (PRB1984220)
      • Improved retry behavior during onboarding and Offboarding (PRB1925551)
      • Corrected CI sync behavior after initial payload (PRB1961406)
      • Improved handling of inbound email attachments (PRB1920319)
      • Resolved Clone script conflicts (PRB1966599)
    Version 2.2.6 - November 2025
    • Fixed:
      • Offerings now populate the company field correctly
      • The Consumer active revision field on the entitlements table now shows the correct number
    Version 2.2.5 - September 2025
    Foundation Data Sync for Consumers enables customers to request and receive foundational data from their providers without the need for a costly third-party integration.