Workplace Connectors release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read

    • Version history for the Workspace Service Delivery Workplace Connectors application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.3.1 - June 2026
    • Fixed:
      • Workplace Admins were not able to view metric values while creating a new provider connector configuration.
      • Security fixes
    Version 2.2.5 - April 2026
    Increasing version number to align with the releases.
    Version 2.2.4 - March 2026
    Fixed: In some cases, events processing could fail for correctly mapped spaces.
    Version 2.2.1 - December 2025
    • Fixed:
      • In some cases, a null-error was in the Metrikus occupancy API response.
      • Data summarization was failing when campus is added as location in the Wi-Fi data table.
      • Choice dependencies were not updated after upgrade.
      • Improved support for translations in messages.
      • Security fixes
    Version 2.1.0 - August 2025
    • Fixed:
      • Performance improvements
      • Security fixes
    Version 2.0.0 - May 2025
    • New:
      • Added support for data summarization and roll-up for badging, occupancy, environmental, and Wi-Fi data.
      • Adopted MetricBase (a time-series database) for efficient data storage and retrieval, enabling customers to create triggers and custom workflows.
    • Fixed:
      • Data handler handle method was failing when invoked via the webhook extension point.
      • Added support for backward compatibility in Location Directory.
      • Locations were shown as occupied based on old sensor readings in Location Directory.
      • Translation fixes.
    Version 1.5.2 - February 2025
    Fixed bug: Unable to post data via webhook with giving user credentials using postman.
    Version 1.5.1 - November 2024
    • New: Support for wifi data: Wifi data obtained from WAPs(Wifi Access Points) can now be pushed to WSD via the webhook.
    • Fixed: Few minor bug fixes
    Version 1.4.0 - August 2024
    • New:
      • Table to support environmental data (Air Quality & Temperature)
      • Table to store units for environmental data parameters
    Version 1.3.2 - May 2024
    • New:
      • Support for Occupancy Sensor data
      • New Providers table to store list of all hardware/sensor vendors
      • New Provider Space Type Mapping table to store mapping between space types of WSD and hardware vendors
      • New Provider Space Mapping table to store vendor unique ID for spaces on vendor application
      • New Action Configuration table to store the flow actions
    • Changed:
      • Renamed a few tables - Provider Configuration to Provider Connector Configuration
      • Fix script to extract the provider data from existing Provider Connector Configuration table to new Provider table
    Version 1.1.2 - February 2024
    No significant updates.
    Version 1.1.0 - November 2023
    • New:
      • Support to push badging data into WSD in near real time
      • New webhook/Rest API using which badging events data can be sent to WSD
    Version 1.0.2 - August 2023
    Workplace Connectors is a generic framework using which data from different kinds of workplace hardware/sensors (such as badging systems, occupancy sensors etc.) can be brought into WSD product via the respective spokes.