---
sourceDocument: Brazil Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Access the AI agent

# Access the Image to task plan template AI agent {#ariaid-title1}

Release version: Brazil  
Updated September 22, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Access the ServiceNow Otto for Sales CRM for Telecommunications Image to task plan template AI agent in AI Agent Studio.

## Before you begin

Role required: sn_task_plan.admin and sn_prd_pm.product_catalog_admin

## About this task

Open the AI agent to review its configuration, make sure that it's active, or clone it so that you can customize it. For details on customizing the agent, see [Duplicate an agentic workflow](https://www.servicenow.com/docs/access?context=clone-aia-usecase&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).

## Procedure

1. Navigate to AllAI Agent StudioCreate and manage.
2. Select Image to task plan template AI agent.  
   This AI agent is used in the Design Telecom Order Fulfilment Template agentic workflow.  
   The guided setup opens, with the Define key requirements, Define security controls, Add triggers, and Select channels and status pages.
3. On the Select channels and status page, make sure that Active is turned on.  
   The AI agent runs only when it's active.
**Related tasks**   

* [Test the Image to task plan template AI agent](https://www.servicenow.com/docs/oYBlb7zrCI8WsTLxTgCtDw "Test the ServiceNow Otto for Sales CRM for Telecommunications Image to task plan template AI agent use case.")

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