---
sourceDocument: Brazil Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Activate Group Action Framework

# Activate Group Action Framework for ServiceNow Otto for Sales CRM for Telecommunications {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate the Group Action Framework (GAF) to enable Now Assist AI agents to collect information about the related records across your instance.

## Before you begin

Select the ServiceNow Otto for Sales CRM for Telecommunications application scope.

In the Request definitions, select Index All Tables.

In the request_characteristic, select Index All Tables.

Role required: admin

## Procedure

1. Navigate to AllAI Admin HubAI SkillsCustomerTMT.
2. In Group \& Action - Sales and Order Management for Telecommunications, select Activate skill.
3. **Optional:** On the Group \& Action - Sales and Order Management for Telecommunications form, change the values by selecting Edit.
4. Select Save and continue.
5. On the Review and activate tab, select Done.

## Result

GAF is activated on your instance for the ServiceNow Otto application and can be used by AI agents to find related records.

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