---
sourceDocument: Brazil Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Telecommunications Customer 360 component

# Telecommunications Customer 360 component {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Telecom Customer 360 is a UI Builder component that provides a comprehensive 360 degree view of a customer record in the CRM Workspace. You can embed this component as a tab on the record page of any
customer record.  
All cards that appear on the [Telecommunications Customer 360 home page](https://www.servicenow.com/docs/JiFliL2SxQQw1HyLcLQbrw "Telecommunications Customer 360 consolidates customer information, interaction history, products, and billing into a single view. The view displayed is based on the record type which can be account, consumer, or contact.") are displayed on the Telecom Customer 360 component page with a few changes.

* The header information is not included as the component appears as a tab on the application record page.
* The [All tasks card](https://www.servicenow.com/docs/3WooN4Io5uEsFi4SD0GBbg "The All tasks card aggregates tasks from multiple configurable tables and displays them in a tabbed layout.") has a Tasks header and a Create option.
* The Run diagnostics option is not available on the [Products card](https://www.servicenow.com/docs/JJB7gwGHKh3miJZvsOLUhQ "The products card displays a list of all products associated with the account, consumer, or contact.").
* The Related items contextual sidebar is not displayed.

The Customer 360 tab has been added to the complaint case. In this example, the complaint case record page includes a Customer 360 tab that displays a 360-degree view of the account or consumer associated
with the case.
* **[Add the Telecom Customer 360 component to a record page](https://www.servicenow.com/docs/YnmxC4vUep_sinOQOZjcxg)**   
  Add the Telecom Customer 360 component to a record page in UI Builder so that customer service representatives can see the 360-degree consumer or account view in the context of the record they are working on.
* **[Add the Setup Customer360 Context data resource](https://www.servicenow.com/docs/Cc_e3Nys5xGLtX2IJ3wgQw)**   
  Add the Setup Customer360 Context data resource to the record page to enable the Telecom Customer 360 component to display the correct consumer or account view.