---
sourceDocument: Brazil Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Add the Customer 360 tab to a record page

# Add the Customer 360 tab to a record page {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add the Customer 360 tab to any record page using either the page collection approach or the manual
component approach, depending on your page type and required features.

Use the following guidance to determine which approach to use:

* Page collection approach: Use this approach to add the Customer 360 tab to a record page along with the Recommended Actions and Run Diagnostics icons in the contextual side panel. See [Add Telecom Customer 360 to any record page](https://www.servicenow.com/docs/CUrllu6YKeSxTF4dkuX_Vw "Follow this procedure to add the Customer 360 to any record page and enable recommended actions and diagnostics in the contextual side panel.").
* Manual component approach: Use this approach to manually add the Telecommunications Customer 360 component as a tab to any other record page in the CSM/FSM Configurable Workspace. See [Add the Telecom Customer 360 component to a record page](https://www.servicenow.com/docs/YnmxC4vUep_sinOQOZjcxg "Add the Telecom Customer 360 component to a record page in UI Builder so that customer service representatives can see the 360-degree consumer or account view in the context of the record they are working on.").
* **[Add Telecom Customer 360 to any record page](https://www.servicenow.com/docs/CUrllu6YKeSxTF4dkuX_Vw)**   
  Follow this procedure to add the Customer 360 to any record page and enable recommended actions and diagnostics in the contextual side panel.
* **[Telecommunications Customer 360 component](https://www.servicenow.com/docs/0hobHqusvGfvkE7FXvLYdw)**   
  Telecom Customer 360 is a UI Builder component that provides a comprehensive 360 degree view of a customer record in the CRM Workspace. You can embed this component as a tab on the record page of any customer record.

**Related tasks**   

* [Add Telecom Customer 360 to any record page](https://www.servicenow.com/docs/CUrllu6YKeSxTF4dkuX_Vw "Follow this procedure to add the Customer 360 to any record page and enable recommended actions and diagnostics in the contextual side panel.")
* [Add the Telecom Customer 360 component to a record page](https://www.servicenow.com/docs/YnmxC4vUep_sinOQOZjcxg "Add the Telecom Customer 360 component to a record page in UI Builder so that customer service representatives can see the 360-degree consumer or account view in the context of the record they are working on.")