Add the Customer 360 tab to a record page

Add the Customer 360 tab to any record page using either the page collection approach or the manual component approach, depending on your page type and required features.

Use the following guidance to determine which approach to use:

• Page collection approach: Use this approach to add the Customer 360 tab to a record page along with the Recommended Actions and Run Diagnostics icons in the contextual side panel. See Add Telecom Customer 360 to any record page.
• Manual component approach: Use this approach to manually add the Telecommunications Customer 360 component as a tab to any other record page in the CSM/FSM Configurable Workspace. See Add the Telecom Customer 360 component to a record page.

• Add Telecom Customer 360 to any record page
  Follow this procedure to add the Customer 360 to any record page and enable recommended actions and diagnostics in the contextual side panel.
• Telecommunications Customer 360 component
  Telecom Customer 360 is a UI Builder component that provides a comprehensive 360 degree view of a customer record in the CSM/FSM Configurable Workspace. You can embed this component as a tab on the record page of any customer record.

Related tasks

• Add Telecom Customer 360 to any record page
• Add the Telecom Customer 360 component to a record page