---
sourceDocument: Brazil Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Insights card variables

# Configure the insights card variables {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the variables in the insights card.

## Before you begin

Role required: sn_telecom_c360.admin

## Procedure

1. Navigate to AllTelecom Customer 360Guided Setup and select Get Started.
2. Select 360 CardsInsights.
3. Modify the following variables.  
   {#c360-configure-insights-card__entry__2}

   | Variable name | Description |
   |-|-|
   | Enable proactive trigger | This variable is enabled by default. If this variable is inactive, the insights are not automatically generated when you open the customer or consumer account. After you open the account, select Generate telecom customer 360 insights to generate the insights for the account. |
   [ ]

**Related concepts**   

* [Insights card](https://www.servicenow.com/docs/0IbRYHTCTIGIdIdC6R_pGw "The card provides AI-generated customer health insights and recent customer issue insights for a consumer or a customer account.")

*[\>]: and then