---
sourceDocument: Brazil Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Configure the Party Relationship Center

# Configure the Party Relationship Center {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Configure node settings to control which fields appear on the entity node cards in the Party Relationship Center.

## Before you begin

* Role required: `sn_telecom_c360.admin`
* ServiceNow Otto for TMT must be installed.

## About this task

The Party Relationship Center uses the following configuration tables:

Node model
:   The top-level template. The base system ships one record: the generic node model. It acts as a bridge between variables and settings.

Node variable
:   Defines the display attributes available to node settings --- for
    example, header, subheader, status field, and contextual side
    panel properties. Variables belong to a node model. The base
    system ships four variables for the generic node model. Add a
    variable here only if you need a display attribute that does not
    already exist.

Node setting
:   Binds a context table (the entity's source table) to the
    variables and specifies the field value for each variable. Each
    entity type in the node map has one node setting record. The base
    system ships node setting records for all entities in the base
    system relationship network. To change what a node displays,
    modify the relevant node setting record.

## Procedure

1. Navigate to AllTables and locate the `sn_prc_node_model` table.
2. Open the generic node model record.  
   The base system ships one node model record. Variables and node
   settings for all entity types are accessible from the related
   lists on this record.
3. In the Node Settings related list, open the node setting record for the entity type you want to configure.  
   The base system ships node setting records for the following entities: consumer, account, billing account, billing account related party, sold product, and service problem case. To add a node setting for a new entity type, select New in the related list.
4. In the Context table field, confirm or select the source table for this entity type.
5. Set the field value for each display variable.  
   The fields available for selection depend on the context table.
   Only fields from the context table are shown.
   {#c360-configure-prc__c360-configure-prc-variables-table__entry__2}

   | Variable | Description |
   |-|-|
   | Header | The primary field displayed on the node card. Used as a search target when an agent searches the node map. |
   | Subheader | The secondary field displayed on the node card. Also used as a search target. |
   | Status field | A value displayed prominently on the node card to indicate the entity's current state. |
   | Contextual side panel properties | Fields shown in the side panel when a node is selected. Any field from the context table can be added. |
   [ ]

   {#c360-configure-prc__c360-configure-prc-variables-table}
6. If you are adding a new node setting, enter a value in the Order field to set its priority relative to other node settings for the same context table.  
   Higher order values take precedence. To override a base system node
   setting, use a higher order value than the base system
   record.
7. Confirm that the Active check box is selected.
8. Select Update to save changes to an existing record, or Submit to save a new record.
{#c360-configure-prc__c360-configure-prc-steps}

## Result

The node setting is saved and is used for the matching entity type and displays the specified field values on the node card and the contextual side panel.
**Related concepts**   

* [Party Relationship Center](https://www.servicenow.com/docs/iKYvkinEbZXjoxU5ohj8UQ "The Party Relationship Center (PRC) provides a single, unified view of all entities connected to a party, including billing accounts, sold products, related parties, and active cases.")

*[\>]: and then