--- sourceDocument: Brazil Telecommunications, Media, and Technology sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Telecommunications, Media, and Technology ft:clusterId : - telmt bundleId : - telmt workflow : - Customer and Industry --- # Home page # Telecommunications Customer 360 home page {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Telecommunications Customer 360 consolidates customer information, interaction history, products, and billing into a single view. The view displayed is based on the record type which can be account, consumer, or contact. To view the page, navigate to the CRM Workspace and select an account, consumer, or a contact from the List view. The page displays the following cards: * [Insights](https://www.servicenow.com/docs/0IbRYHTCTIGIdIdC6R_pGw "The card provides AI-generated customer health insights and recent customer issue insights for a consumer or a customer account."): Displays an AI generated summary of the customer health and top customer issues. * [Data visualization card](https://www.servicenow.com/docs/iPCu_LGI6ms3vxSNPvCAbA "The data visualization card provides key customer metrics with case breakdowns and customer satisfaction score."): Visualizations showing issues and CSAT score. * [Contact card](https://www.servicenow.com/docs/s4xNtL07yjIwNQTyjsIa~Q "The contact card displays the primary customer identification information for the account, consumer, or contact."): Primary account holder's account, contact, or consumer information. * [Customer history card](https://www.servicenow.com/docs/BfVOxToZd~ldUER6yTJ8ng "This card displays recent customer activity associated with the account, consumer, or contact. Activity types include chat and phone interactions, as well as cases, contracts, work orders, and other activity types that you have configured."): A timeline of past interactions across phone and chat channels. Additional interaction channels can be configured. * [Products card](https://www.servicenow.com/docs/JJB7gwGHKh3miJZvsOLUhQ "The products card displays a list of all products associated with the account, consumer, or contact."): Displays a list of all the sold products associated with the account, consumer, or contact. * [Billing card](https://www.servicenow.com/docs/~UOEQ0JLGO~NIBYE2YEiEQ "The billing card displays a list of the customer's billing accounts and invoices."): Billing account details, invoices, and payment status for the account, contact, or consumer. * [All tasks card](https://www.servicenow.com/docs/3WooN4Io5uEsFi4SD0GBbg "The All tasks card aggregates tasks from multiple configurable tables and displays them in a tabbed layout."): Quick-create options for service problem cases, work orders, invoice cases, complaint cases, customer orders, and standard cases. {#c360-home-page__ul_lc3_3kv_33c} ## Related items {#c360-home-page__section_mjk_nlv_33c} The Related items in the contextual sidebar provides quick access to related records and customer activity for the current account, consumer, or contact. Default related list items have been configured for account, consumer, and contact records but can be modified. To configure the list of related items that appears, navigate to AllCustomer serviceCustomer. Then select Account, Consumer, or Contact, add, or remove a related list from the view to update it in the contextual panel. Note: The related items that appear are determined by the related lists configured in the Customer 360 view. See [Setup Telecommunications Customer 360](https://www.servicenow.com/docs/~rOKqBPw20BHhnoCHkxV8Q "Use the Telecom Customer 360 guided setup to configure the unified customer view for your organization. Complete the three setup tasks to define your cards and configure their data and settings. Verify the page layout before customer service agents use it.") for details. ## Tasks {#c360-home-page__section_ty3_bnv_33c} You can perform the following tasks on this page by selecting an option from the Create drop down list. You will either see a dialog box or a new page where you can enter information related to the selected option. * Service Problem Case: See [Create a service problem case from the workspace](https://www.servicenow.com/docs/vXcpMgE4s8uSXGGAC3gC3g "Create a service problem case using playbook for a customer raised issue so that an agent can work on it and resolve the service-related problem."). * Case: See [Create a service problem case in the Customer Service Portal](https://www.servicenow.com/docs/PpsCCarvE0TWZGAg9MbG_A "Customers can create a service problem case to report an issue about the service from the Customer Service Portal."). * Customer Order: See [Configuring Order Management](https://www.servicenow.com/docs/access?context=order-mgt-configuring&version=brazil&pubname=brazil-order-management&ft:locale=en-US). * Work Order: See [Create a work order](https://www.servicenow.com/docs/access?context=t_CreateAWorkOrder&version=brazil&pubname=brazil-field-service-management&ft:locale=en-US). * Complaint Case: See [Case Playbook for Complaints](https://www.servicenow.com/docs/access?context=csm-playbook-complaint-overview&version=brazil&pubname=brazil-customer-service-management&ft:locale=en-US). * Invoice Case: See [Create an invoice case](https://www.servicenow.com/docs/access?context=invoice-ops-create-invoice-case&version=brazil&pubname=brazil-customer-service-management&ft:locale=en-US). {#c360-home-page__ul_mpp_dnv_33c} Note: The options that appear in the Create drop down list are based on the tables configured in the Tab tables field in the all tasks card settings. See [All tasks card](https://www.servicenow.com/docs/3WooN4Io5uEsFi4SD0GBbg "The All tasks card aggregates tasks from multiple configurable tables and displays them in a tabbed layout.") for details. * **[Insights card](https://www.servicenow.com/docs/0IbRYHTCTIGIdIdC6R_pGw)** The card provides AI-generated customer health insights and recent customer issue insights for a consumer or a customer account. * **[Data visualization card](https://www.servicenow.com/docs/iPCu_LGI6ms3vxSNPvCAbA)** The data visualization card provides key customer metrics with case breakdowns and customer satisfaction score. * **[Contact card](https://www.servicenow.com/docs/s4xNtL07yjIwNQTyjsIa~Q)** The contact card displays the primary customer identification information for the account, consumer, or contact. * **[Customer history card](https://www.servicenow.com/docs/BfVOxToZd~ldUER6yTJ8ng)** This card displays recent customer activity associated with the account, consumer, or contact. Activity types include chat and phone interactions, as well as cases, contracts, work orders, and other activity types that you have configured. * **[Products card](https://www.servicenow.com/docs/JJB7gwGHKh3miJZvsOLUhQ)** The products card displays a list of all products associated with the account, consumer, or contact. * **[Billing card](https://www.servicenow.com/docs/~UOEQ0JLGO~NIBYE2YEiEQ)** The billing card displays a list of the customer's billing accounts and invoices. * **[All tasks card](https://www.servicenow.com/docs/3WooN4Io5uEsFi4SD0GBbg)** The All tasks card aggregates tasks from multiple configurable tables and displays them in a tabbed layout. *[\>]: and then