---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Telecommunications Customer 360

# Telecommunications Customer 360 {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Telecommunications Customer 360 application provides a unified interface that aggregates data from multiple systems into a single platform. Telecommunications Customer 360 is a new application in the Australia release.

## Get started {#c360-land-page__cf-app-landing-get-started}

|-|-|-|
| [ExploreLearn about Telecommunications Customer 360](https://www.servicenow.com/docs/BJiN3sESQ1iGNChu9fqB8A "Use the Telecommunications Customer 360 application to get a unified view of customer data including account details, interaction history, product inventory, and billing, and resolve issues faster from a single workspace.") | [ConfigureSetup and configure Telecommunications Customer 360](https://www.servicenow.com/docs/uOhBoRUWuY6l7coBY6MQ6Q "Setup and configure the Telecommunications Customer 360 application.") | [UseUse Telecommunications Customer 360](https://www.servicenow.com/docs/12nR890Yxgs3X2Z6f5cGJQ "Use Telecommunications Customer 360 to view and manage customer information from a single view.") |
[ ]

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## Additional resources {#c360-land-page__cf-app-landing-get-help}

* Learn more about the key features, see [Telecommunications Customer 360 release notes](https://www.servicenow.com/docs/access?context=telecom-customer-360-rn&version=australia&pubname=australia-release-notes&ft:locale=en-US).
* Review the multiple TM Forum (TMF) Open APIs supported for the product, see [TMF APIs for TMT](https://www.servicenow.com/docs/s5Fb5hgB6sbWzODZZskQRg "Get the details of ServiceNow implementation of TM Forum (TMF) APIs for Telecommunications, Media, and Technology (TMT) products.").
* Log in to your ServiceNow® account and find additional information about implementing and deploying Telecommunications Customer 360 features at the [Best Practices Library](https://mynow.servicenow.com/now/best-practices/home).
* Access real time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/telecommunications-service-management/telecommunication-and-media-service?id=learning_path_prev&path_id=75f3a571936ca6942fac74096cba1094&s=1&ssa=3).
* Find useful resources related to your role and explore best practices at [ServiceNow Impact](https://www.servicenow.com/success.html).
* Connect with other Telecommunications Customer 360 users at [Now Community](https://www.servicenow.com/community/telecom/ct-p/telecommunication).
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