---
sourceDocument: Brazil Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Launch agentic workflow guidance

# Launch agentic workflow guidance {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Launch agentic workflow guidance is a configuration record that determines which agentic workflow runs when a user selects it from the Recommended Actions panel. It also defines what context data is passed to the workflow during execution.

The Launch Agentic Workflow guidance is available if Generative AI Controller is installed. It supports three inputs:

* Use Case: The specific agentic workflow to run.
* Context Data: An optional JSON string that is passed into the workflow as context memory when the workflow runs. Context data is background data and does not appear in the Recommended Actions panel or affect how recommendations are displayed.
* Objective: The objective or the request provided to the workflow.

## Mapping guidance inputs {#c360-launch-agentic-workflow-guidance__section_map_context_data}

You can map guidance input in two ways, depending on how the workflow is triggered in the Recommended Actions panel:

* Recommendation rule: Open the context record under Recommended Actions, open or create a rule, and add a recommendation with the Guidance action type and Launch Agentic Workflow as the action. After saving, the guidance inputs appear. Populate each input field as needed. You can use data pills to dynamically populate the value from the current record.
* Search result mapping: Open the search result mapping record for the workflow and populate the guidance inputs.

For more information about mapping guidance inputs, see [Map AI search results with guidance inputs in Recommended Actions](https://www.servicenow.com/docs/access?context=ra-create-search-result-mapping-for-ai-search&version=brazil&pubname=brazil-customer-service-management&ft:locale=en-US).
* **[ServiceNow Otto for Telecommunications, Media, and Technology (TMT) Smart Actions for Telecom agentic workflow](https://www.servicenow.com/docs/wFrWNDFJtxRlUJVCd75pVw)**   
  Use the Smart Actions for Telecom agentic workflow to retrieve customer data and get a summary with a recommended next action for a customer account or consumer.

**Related concepts**   

* [Recommendations panel](https://www.servicenow.com/docs/7WvIAzbvnrkqw_zKoxWtTQ "The Recommendations panel displays Knowledge Base article suggestions and enables you to search for Knowledge Base articles and trigger agentic workflows.")