---
sourceDocument: Brazil Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Use

# Use Telecommunications Customer 360 {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use Telecommunications Customer 360 to view and manage customer information from a single view.
* **[Telecommunications Customer 360 home page](https://www.servicenow.com/docs/JiFliL2SxQQw1HyLcLQbrw)**   
  Telecommunications Customer 360 consolidates customer information, interaction history, products, and billing into a single view. The view displayed is based on the record type which can be account, consumer, or contact.
* **[View interaction record](https://www.servicenow.com/docs/OxpjMh0wgHxFwI6wZ7cM_Q)**   
  Use this option to view and manage customer phone interaction records.
* **[Recommendations panel](https://www.servicenow.com/docs/7WvIAzbvnrkqw_zKoxWtTQ)**   
  The Recommendations panel displays Knowledge Base article suggestions and enables you to search for Knowledge Base articles and trigger agentic workflows.