Capture ADR information form

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The Capture initiator details form enables you to collect the escalated complaint details for an Alternative Dispute Resolution (ADR) case.

    Table 1. Capture ADR information form
    Field Description
    Product/service location Location of the product or service where the issue is on.
    Affected product/service inventory The product or service, which the issue is facing.
    Service status Status of the service.
    Category Category for the complaint. This list contains the industry-standard categories that are based on the selected complaint type.
    Subcategory Subcategory for the complaint. This list contains the industry-standard subcategories that are based on the selected complaint category.
    Priority
    Date issue occurred Date on which your issue is occurred.
    ADR received date Date on which the complaint is received.
    Short description Brief description of the complaint.
    Description Detailed summary of the complaint.