---
sourceDocument: Brazil Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Capture CDM information form

# Capture CDM information form {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Capture initiator details form enables you to collect the escalated complaint details for an Customer Dispute Management (CDM) case.
{#capture-adr-information-form__table_zyv_cjy_f3c__entry__2}

| Field | Description |
|-|-|
| Product/service location | Location of the product or service where the issue is on. |
| Affected product/service inventory | The product or service, which the issue is facing. |
| Service status | Status of the service. |
| Category | Category for the dispute. This list contains the industry-standard categories that are based on the selected complaint type. |
| Subcategory | Subcategory for the complaint. This list contains the industry-standard subcategories that are based on the selected dispute category. |
| Priority | Priority of the dispute. |
| Date issue occurred | Date on which your issue is occurred. |
| Dispute received date | Date on which the dispute is received. |
| Short description | Brief description of the dispute. |
| Description | Detailed summary of the dispute. |
[Table 1. Capture CDM information form]

{#capture-adr-information-form__table_zyv_cjy_f3c}
**Related tasks**   

* [Create a Customer Dispute Management case](https://www.servicenow.com/docs/UUWBE1vH0F70aO0XJErnHQ "Register a customer dispute by capturing information about the initiator, the affected product or service, and supporting documents. Resolve the dispute by investigating the issue and proposing an appropriate resolution.")