---
sourceDocument: Brazil Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Configure ServiceNow Otto for TMT

# Configure ServiceNow Otto for TMT {#ariaid-title1}

Configure the ServiceNow Otto for TMT application so that your agents can use the generative AI skills in CRM Workspace and in Core UI for Telecom Customer 360.
* **[Install ServiceNow Otto for TMT](https://www.servicenow.com/docs/GgdjcpI2JghxrgJy~jTyHw)**   
  Install the ServiceNow Otto for TMT sn_tmt_gen_ai plugin to configure and use agentic workflows and skills in CTelecom Customer 360.
* **[Configure agentic workflows for Telecommunications Customer 360](https://www.servicenow.com/docs/nEbrhTBSOP7AtAzO1yqCCg)**   
  Duplicate and activate the Telecommunications Customer 360 agentic workflows, and complete any additional setup a specific workflow requires.