Creating and publishing product offering versions

  • Release version: Australia
  • Updated April 16, 2026
  • 2 minutes to read
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    Summary of Creating and publishing product offering versions

    Product catalog managers can create and publish versions of product offerings that combine updated product, service, and resource specifications. Proper versioning ensures customer service agents have the latest information when selling enhanced or related products and services, enabling accurate and up-to-date product offerings in the catalog.

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    Creating Versions of Product Offerings

    To create a new product offering version, follow these key steps:

    • Assign version numbers to all affected product, service, resource specifications, and product offering records reflecting changes.
    • Edit product offering data related to engineering changes such as characteristics, characteristic options, and product specifications.
    • Establish necessary specification relationships, decomposition rules, and attribute mappings for the updated version.
    • Create the new product offering version and publish it to update the product catalog.
    • Retire or archive outdated specifications and offerings no longer in use to maintain catalog accuracy.

    Updates and Validations During Version Creation and Publishing

    When creating a version from an existing published product offering, the ServiceNow AI Platform® automatically copies essential product details, including:

    • Product Specification, Contract Term, Charges (Monthly Recurring and Non-Recurring), Description, Catalog, Distribution Channel
    • Start and End dates, Product code and line, Cost metrics, Composite/Installation/Location indicators

    The platform also populates version-specific fields such as:

    • Version: Automatically incremented version number
    • Display Name: System-generated name combining offering name and version number, editable by the user
    • Initial Version: Base version name (read-only)
    • Previous Version: Name from the prior version

    Upon publishing, additional validations verify the correctness of edits to ensure consistency and integrity of the product offering data.

    As a product catalog manager, you can create and publish the product offering versions that list enhanced products and services that you can offer to your customers.

    Overview of product offering versions

    You create versions of product offerings by combining new versions of product, service, and resource specifications. Proper versioning enables your customer service agents to know what the latest versions of your product and service offerings are when they sell more expensive, complementary, upgraded, or related products to your customers.

    Creating versions of product offerings

    When you create a product offering version, complete these steps:

    1. Create and assign a version number in each of the product, service, or resource specifications or product offering records that are affected by the changes. To reflect the engineering changes that were made to the physical product, edit the following data that is associated with the product offering version:
      • Characteristics
      • Characteristic options
      • Product specifications
    2. Create the required specification relationships, decomposition rules, and attribute mappings for each specification in the new version. To learn more, see Creating and publishing specification versions.
    3. Create the product offering, and then publish it when you update your product catalog.
    4. Retire or archive old or unused specifications, and product offerings. To learn more, see Retiring or archiving versioned specifications and product offerings.

    Updates and validations that are performed when you create and publish a product offering version

    When you create a version for a published product offering, the ServiceNow AI Platform® copies the following data into, or populates, the new product offering record with the following data:
    1. Copies the following fields with these basic product offering details:
      • Product Specification
      • Contract Term
      • Monthly Recurring Charges
      • Non Recurring Charges
      • Description
      • Offering Catalog
      • Distribution Channel
      • Start and End date
      • Product code and Product line
      • Cost to Company
      • Composite, Installation Required, and Location-specific indicators
    2. Populates the following fields with the detailed information that you enter for the new product offering version:
      • Version. The next incremental number appears.
      • Display Name. The display name is the system-assigned concatenation of the product offering name and its current version number. You can overwrite this field.
      • Initial Version. The name of the base version of the product offering appears but can't be changed.
      • Previous Version: The name of the product offering is as it was in the previous version.

    When you publish the updated product version, additional validations are performed on your edits. To learn more, see the Updating and validating copied rules for a new specification version section in Create and publish a specification version.