---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Customer Service Problem Management

# Customer Service Problem Management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Efficiently identify and resolve service problems experienced by the customers with the ServiceNow®
Customer Service Problem Management (CSPM) application. Technology, media, and telecommunications (TMT) service providers can streamline their service management processes and ensure a seamless experience for their
customers by leveraging this application.

## Get started {#cspm-landing-page__cf-app-landing-get-started}

|-|-|
| [ExploreLearn about how service providers use CSPM](https://www.servicenow.com/docs/iEuv1lQRjvXWzfiU9RZv8w "Learn how you, as a service provider, can use the Customer Service Problem Management (CSPM) application to streamline the resolution process for handling service-related problems experienced by your customers.") | [ConfigurePlan and configure your implementation.](https://www.servicenow.com/docs/tGNnEt21nRgubd4uhtsXRg "With Customer Service Problem Management (CSPM) define the tests to diagnose the service problems. Implement targeted solutions based on test results to resolve those problems.") |
| [UseUse CSPM as an agent to diagnose and resolve service problems.](https://www.servicenow.com/docs/ntZB8cpXiZWzcwNRbcoYKA "By using Customer Service Problem Management, you can help diagnose and resolve the service problem cases identified in customer complaints.") | [ReferenceGet details about domain separation and components installed with CSPM.](https://www.servicenow.com/docs/LI8tHFaK6ajpdGpfP_Y77A "Reference topics provide additional information about Customer Service Problem Management.") |
[ ]

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## Additional resources {#cspm-landing-page__section_j2f_xpz_zfc}

* Learn more about what's new and changed, see the [Customer Service Problem Management release notes](https://www.servicenow.com/docs/access?context=customer-service-problem-management-rn&version=australia&pubname=australia-release-notes&ft:locale=en-US).
* Review the multiple TM Forum (TMF) Open APIs supported for the product, see [TMF APIs for TMT](https://www.servicenow.com/docs/s5Fb5hgB6sbWzODZZskQRg "Get the details of ServiceNow implementation of TM Forum (TMF) APIs for Telecommunications, Media, and Technology (TMT) products.").
* Log in to your ServiceNow® account and find additional information about implementing and deploying Customer Service Problem Management features at the [Best Practices
  Library](https://mynow.servicenow.com/now/best-practices/home).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/lxp-search?id=search&q=service%20problem%20management&spa=1)
* Find useful resources related to your role and explore best practices at [ServiceNow
  Impact](https://www.servicenow.com/success.html).
* Connect with other Customer Service Problem Management users at [Now Community](https://www.servicenow.com/community/telecom/ct-p/telecommunication).
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