--- sourceDocument: Brazil Telecommunications, Media, and Technology sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Telecommunications, Media, and Technology ft:clusterId : - telmt bundleId : - telmt workflow : - Customer and Industry --- # Data Center and Network Asset Management # Data Center and Network Asset Management {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Data Center and Network Asset Management Data Center and Network Asset Management is a comprehensive solution built on the ServiceNow AI Platform designed to deliver end-to-end lifecycle management for all data center assets. This capability helps organizations running private data centers to increase visibility, reduce downtime, maximize asset usability, and minimize operational risks by consolidating management processes on a single platform. Show full answer Show less As data center environments become more complex, this solution addresses challenges such as fragmented management, capacity tracking, compliance, and demonstrating infrastructure investment value, enabling decisive action and operational certainty. ## Key Benefits * Potential annual cost savings by improving asset utilization and reducing unplanned downtime. * Real-time, comprehensive capacity visibility across power, space, cooling, and bandwidth for proactive planning and faster deployments. * Automated compliance tracking with on-time retirement of end-of-life assets to ensure regulatory confidence. * AI readiness for planning and operating AI infrastructure, integrating contextual data with the ServiceNow AI Control Tower. * Financial transparency for private data center workloads, aligned with cloud reporting standards for better cost management. * Comprehensive ESG reporting covering energy usage, carbon footprint, and responsible e-waste management throughout the hardware lifecycle. ## Core Capabilities * **Plan and Build:** Supports data center construction, consolidation, and decommissioning processes. * **Visualization:** Provides detailed rack views, floor mapping, and mobile applications for paperless repair and maintenance tasks. * **Work Management:** Efficiently schedules rounds, repairs, and installations to maintain safety and productivity. * **Service Improvement:** Converts operational lessons into workflow automation to optimize total cost of ownership (TCO). * **Critical Environment:** Automates routine maintenance, calibration, and refresh tasks to help prevent outages. * **Data Center Inventory:** Uses mobile scanning to reduce asset loss, accelerate inventory cycles, and improve audit readiness. * **Return Merchandise:** Manages stock, inventory levels, and maps tasks for asset picking, shipping, and returns. * **Data Center Lifecycle:** Tracks assets from purchase through deployment, maintenance, calibration, and end-of-life to manage TCO. ## Applications The solution integrates purpose-built applications tailored for the telecommunications, media, and technology industries, leveraging ServiceNow AI Platform capabilities to manage data center assets comprehensively: * **Telecommunications Network Inventory:** Builds digital representations of physical and logical networks and customer service provisioning. * **Hardware Asset Management:** Provides advanced workflows, automation, and mobile tools for asset maintenance. * **Enterprise Asset Management for DCNAM:** Manages lifecycle of critical facility-based and linear telecommunications assets. ## Practical Use for ServiceNow Customers By implementing Data Center and Network Asset Management, ServiceNow customers can expect to gain full lifecycle control and visibility of their private data center assets. This reduces operational risks, improves compliance, and supports financial and environmental reporting. The integrated AI capabilities also prepare organizations for AI infrastructure management demands, ensuring their data centers remain agile and efficient. Data Center and Network Asset Management delivers end-to-end lifecycle management across all data center assets to increase visibility, reduce downtime, maximize usable life, and minimize risk. Organizations depend on private data centers for trading systems, network infrastructure, protected patient data, AI research, government IT, and mission-critical applications. As these environments grow in complexity, the cost of fragmented management compounds. Teams lose track of capacity, miss compliance windows, and struggle to demonstrate the value of infrastructure investment. Data Center and Network Asset Management enables organizations running private data centers to eliminate operational uncertainty and take decisive action. Built on the ServiceNow AI Platform, the application delivers end-to-end lifecycle management across all data center assets---from initial planning and acquisition through decommissioning and disposal---on a single platform. ## Key benefits {#exploring-dcnam__section_benefits} Consolidating datacenter management on the ServiceNow AI Platform provides the following benefits: * Potential annual cost savings through improved asset utilization and reduced unplanned downtime. * Complete, real-time capacity visibility across power, space, cooling, and bandwidth for proactive planning and faster deployment. * Compliance confidence through automated tracking and on-time retirement of end-of-life assets. * AI factory readiness for planning and operating AI infrastructure and feeding contextual data to the ServiceNow AI Control Tower. * Financial transparency for private datacenter workloads, aligned to cloud reporting standards. * Comprehensive Environmental, Social, and Governance (ESG) reporting covering energy consumption, carbon footprint, and responsible e-waste management across the full hardware lifecycle. ## Capabilities {#exploring-dcnam__section_capabilities} Data Center and Network Asset Management addresses data center management across the complete asset lifecycle through the following built-in capabilities: * **Plan and Build:** Supports data center construction, consolidation, and decommissioning. * **Visualization:** Provides rack views, a mobile application with paper, repair, and maintenance tasks, and floor mapping. * **Work Management:** Schedules rounds, repair, and installation work efficiently and safely. * **Service Improvement:** Converts lessons learned into workflow automation to optimize total cost of ownership (TCO). * **Critical Environment:** Automates routine maintenance, calibration, and refresh tasks to help avoid outages. * **Data Center Inventory:** Uses mobile scanning to reduce lost or stolen assets, accelerate inventory cycles, and improve audit readiness. * **Return Merchandise:** Processes stock and inventory levels and maps tasks for picking, shipping, and returning assets. * **Data Center Lifecycle:** Tracks assets through purchase, receiving, deployment, location, maintenance, calibration, and TCO. ## Applications {#exploring-dcnam__section_applications} The solution combines purpose-built applications for the telecom, media, and technology industry with AI Platform core capabilities to address datacenter management across the complete asset lifecycle. {#exploring-dcnam__section_applications__entry__2} | Application | Value | |-|-| | [Telecommunications Network Inventory](https://www.servicenow.com/docs/access?context=telecom-network-inventory&version=brazil&pubname=brazil-telecom-network-inventory&ft:locale=en-US) | Build a digital representation of your physical and logical networks and the services provisioned to your customers. | | [Hardware Asset Management](https://www.servicenow.com/docs/access?context=ham-landing-page&version=brazil&pubname=brazil-it-asset-management&ft:locale=en-US) | Provides advanced workflow, automation, and mobile capabilities to maintain your assets. | | [Enterprise Asset Management for Data Center and Network Asset Management (DCNAM)](https://www.servicenow.com/docs/access?context=eam-dcnam&version=brazil&pubname=brazil-it-asset-management&ft:locale=en-US) | Manage the life cycles of mission-critical facility-based enterprise assets and linear assets for telecommunications networks. | [Table 1. Data Center and Network Asset Management] ## Additional resources {#exploring-dcnam__section_j2f_xpz_zfc} * Review the multiple TM Forum (TMF) Open APIs supported for the product, see [TMF APIs for TMT](https://www.servicenow.com/docs/O426CL8FYlKhwArhZAqy4Q "Get the details of ServiceNow implementation of TM Forum (TMF) APIs for Telecommunications, Media, and Technology (TMT) products."). * Log in to your ServiceNow® account and find additional information about implementing and deploying Customer Service Problem Management features at the [Best Practices Library](https://mynow.servicenow.com/now/best-practices/home). * Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/lxp-search?id=search&q=data%20center%20and%20network%20asset%20management&spa=1) * Find useful resources related to your role and explore best practices at [ServiceNow Impact](https://www.servicenow.com/success.html). * Connect with other Customer Service Problem Management users at [Now Community](https://www.servicenow.com/community/telecom/ct-p/telecommunication). {#exploring-dcnam__ul_ixz_4sz_zfc} **Related tasks** * [Install Data Center and Network Asset Management applications](https://www.servicenow.com/docs/L8tAaJIwximLBAsO43eu8w "Install all eligible Data Center and Network Asset Management applications from a single ServiceNow Store product. Use this procedure to install the apps your organization is entitled to in one step.")