---
sourceDocument: Brazil Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Test results and violations

# Recording test results and violations {#ariaid-title1}

Release version: Brazil  
Updated October 13, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Test measures, threshold rule violations, and applied consequences are sent by external systems and stored against a parent record. When a duplicate is received, the system updates the existing record rather than creating a new
one.

Test measures, threshold rule violations, and applied consequences are normally sent by an external system rather than entered by users. Each record carries an external source and an external ID.

When the same test measure, violation, or applied consequence is sent again for the same parent record, the system updates the existing record instead of creating a duplicate.

On each test measure, the application keeps a text summary that shows whether the measured value meets the limits stored on the violations of that measure.

The API that receives these records is provided by the Customer Service Problem Management application. See [Related Customer Service Problem Management information](https://www.servicenow.com/docs/FrjRqiis0DsPvFpIx1ePNw "Find the Service Test Management features that are described in the Customer Service Problem Management documentation.").
**Related concepts**   

* [Use Service Test Management](https://www.servicenow.com/docs/bY3oPIAPkjoh46FRqavG7g "Review test runs, the measures captured for them, and the violations and consequences that the measures raise.")
* [Service Test Management data model](https://www.servicenow.com/docs/DBq5LEzt6_1SbAjpm9XmNg "The Service Test Management data model uses separate tables to define tests and to store test results. Understand this separation before you configure test groups, test definitions, or threshold rules.")