---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Using adaptive desktop actions for Customer Experimentation

# Using adaptive desktop actions for Customer Experimentation {#ariaid-title1}

* Release version: Australia
* 
* Updated May 18, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use adaptive desktop actions in Customer Success Management to test prompt-driven models on your workflows.

With adaptive path desktop actions, you describe what task you want to accomplish on web at a high level in the tool configuration. The AI agent processes the request and generates an execution plan. It dynamically determines the specific steps needed to complete the task by analyzing the engagement's details including health, success blueprints, product adoption data, and renewal date.

For more information about AI desktop actions, see [AI Desktop Actions](https://www.servicenow.com/docs/access?context=agentic-desktop-landing-page&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).