---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Move order voice AI agent

# ServiceNow Otto for Sales Customer Relationship Management for Telecommunications AI agent Move order voice AI agent {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use this agent to automatically create a customer move order capture journey.

## Move order voice AI agent overview {#now-assist-move-order-somt__section_kjq_dy3_13c}

The move order voice AI agent helps to manage your inventory by:

* Collecting information over the phone.
* Matching the gathered information to existing records in the system.
* Sharing relevant details.
* Creating a move order based on the captured information.
{#now-assist-move-order-somt__ul_bsd_qhf_d3c}  
To create a move order, AI agent collects these details:

* Existing service location
* Product or services to be moved
* New service location
{#now-assist-move-order-somt__ul_czp_qy1_m3c}

To integrate AI agent with supported third-party CCaaS (Contact Center as a Service) providers, see [Integrating voice assistant with CCaaS provider](https://www.servicenow.com/docs/access?context=integrating-voice-service-with-ccaas-providers&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

To add tools and information, see [Add tools and information to an AI agent](https://www.servicenow.com/docs/access?context=add-tool-aia&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) for details.

Role required: sn_customerservice.consumer  
Important:  
In the select channels and status page, make sure that the Active button is turned on to activate the AI agent.

## Configure Move order voice AI agent {#now-assist-move-order-somt__section_mcg_lml_k3c}

To configure the AI agent:

1. Navigate to AllAssistant DesignerAssistants.
2. In Now Assist Voice Deployment tile, select Edit.
3. Select Settings tab and review the details.

{#now-assist-move-order-somt__ol_bcj_b4l_k3c}To create SoftPIN, see [Configure Soft PIN](https://www.servicenow.com/docs/access?context=configure-soft-pin&version=australia&pubname=australia-platform-security&ft:locale=en-US).

## Move order voice AI agent {#now-assist-move-order-somt__section_rbs_ly3_13c}

To access the AI agent:

1. Navigate to AllAI Agent StudioCreate and manage.
2. Select Move Order Voice AI agent.
{#now-assist-move-order-somt__ol_z3l_rbk_13c}

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