---
sourceDocument: Brazil Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/telecom-media-technology

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Standalone agents

# Customer Service Problem Management agentic workflows {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Customer Service Problem Management agentic workflows resolve broadband and internet issues. Use these standalone AI agents to autonomously complete service problem case tasks. They help customer agents resolve
network tickets by tracking them and creating actionable tasks. They also handle billing inquiry case requests.  
The following AI agents are available with ServiceNow Otto for TMT to resolve customer case requests:

* [Preliminary troubleshooter agentic workflow](https://www.servicenow.com/docs/XrYMArUVN8Eg_i1_4KvRng "Use the preliminary troubleshooter agentic workflow to resolve broadband and internet issues.")
* [ServiceNow Otto for Telecommunications, Media, and Technology (TMT) service test and repair agentic workflow](https://www.servicenow.com/docs/3sJ5jh06yCmlZaVGyjynhQ "Use the Service test and repair agentic workflow to run the test groups that are mapped to a task.")
* [ServiceNow Otto for Telecommunications, Media, and Technology (TMT) help remediate bill issues agentic workflow](https://www.servicenow.com/docs/9NxSHpnsJP2vh4rSuBKXQA "Use the Help remediate bill issues agentic workflow to handle the billing inquiry case requests and recommend better plans based on the customer usage.")
* [ServiceNow Otto for Telecommunications, Media, and Technology (TMT) analyze network incidents agentic workflow](https://www.servicenow.com/docs/_AwW6m2Ky7cSho2GRdpWLw "Use the Analyze network incidents agentic workflow to resolve incidents, helping customer agents to resolve network tickets by tracking them and creating an actionable task.")
* [ServiceNow Otto for Telecommunications, Media, and Technology (TMT) Customer voice quality issue resolution agentic workflow](https://www.servicenow.com/docs/xnte~sClYYY5E9noXAjjNQ "Use this agentic workflow to resolve customer voice quality issues.")